Troubleshooting/Faq - TrekStor SurfBook A13B Operating Instructions Manual

27. Troubleshooting/
FAQ
In the following, you will find a list of frequently asked questions along with the
appropriate answers and proposed solutions.
Why is my Surfbook slow to charge?
If you charge the Surfbook while it is under a very high load (for example, video
playback at 100 % display brightness and simultaneous surfing, chatting or
games), the battery will charge very slowly due to the high load. We therefore
recommend charging the Surfbook while it is switched off. This allows you to get
the maximum charging speed.
When I attempt to start a video recording, I get an error message and
recording does not start. What can I do?
Please first install all available updates on your Surfbook (see the question
FAQ "How can I install Windows Updates on my Surfbook?"). If you continue
to receive an error message despite installing the updates, please contact
customer service.
Why does my Surfbook show less storage space than indicated on the
packaging?
The storage capacity indicated on the packaging and in the technical
specifications refers to the total storage capacity of your Surfbook. However,
a portion of the total storage is also used by the operating system and system
applications.
Why am I getting no sound from my Surfbook?
You may have connected headphones to your Surfbook. When headphones are
connected, the speakers of the Surfbook are automatically disabled. Disconnect the
headphones from the Surfbook in order to activate the speakers again. If there is still
no sound from the speakers, check whether the sound on the Surfbook is switched on
and whether the volume is set high enough.
Why does my Surfbook just switch off sometimes?
If the energy level of the battery falls below a critical level, the Surfbook displays
a corresponding warning. If you ignore these warnings, the Surfbook is put into
sleep mode at a charge level of 5 per cent in order to counteract total discharge
of the battery. Total discharge can lead to a situation where it is no longer
possible to charge the Surfbook. For this reason, connect the tablet to the
charger at this point at the latest in order to prevent data loss and damage to
the battery.
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