Fault & Alert Messages; No Current Detected - A.O. Smith DSE-5 Service Handbook

FAULT AND ALERT MESSAGES
Troubleshooting procedures for the most common Fault and Alert messages are covered in
this section. In the tables that follow the first column shows the Fault or Alert message as
displayed by the UIM along with an explanation. The second column details things to check
or repair and references test procedures detailed in the Operation and Service section
(pages 10 - 55) of this manual.
DISPLAYED MESSAGE
CONDITION/INDICATES

"No Current Detected"

(Alert Condition)
The control system has not detected current in one
or more heating elements when expected.
Possible Causes:
Power supply problem (dead leg on 3 phase supply)
Blown power circuit fuses
Defective heating element(s)
Defective contactor(s)
Plug/socket connection problems
Defective Element Sensor
Wiring connection problems
Servicing should only be performed by a Qualified Service Agent
TROUBLESHOOTING
• Ensure the power supply to the water heater
matches the listed voltage on the water heater
rating plate. Ensure there is not a dead leg of
power on 3Ø models - see pages 12 - 14.
• Check power circuit fuses - see page 15.
• Check heating elements see pages 23 - 30.
• Check contactors - see pages 34 - 38.
• Check power circuit wiring to heating elements
from Power Distribution Block (or contactor on
single element models), to fuse blocks, to con-
tactors, to heating elements - see wiring dia-
gram on water heater and Contactor
Configuration illustrations on page 35. Correct
any mis wiring. Repair or replace damaged wir-
ing as necessary.
• Check the Element Sensor J12, J13, J14, J15
and J16 plug/socket connections at the CCB for
wear or damage - see page 33. Ensure they are
mating properly and providing good contact.
See CCB illustration and socket identification on
pages 50 - 52 for location.
• Check Element Sensors - see pages 32 & 33.
Replace any Element Sensors determined to be
defective.
• Call the toll free technical support phone num-
ber on the back cover of this manual for further
assistance if the problem has not been cor-
rected after performing the procedures outlined
here.
76
CHECK/REPAIR