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Sound Issues
There is a picture but sound quality is poor:
Note
•
If no audio signal is detected, the TV
automatically switches the audio output off - this
does not indicate malfunction.
•
Check that all cables are properly
connected.
•
Check that the volume is not set to 0.
•
Check that the sound is not muted.
There is a picture but sound quality is poor:
•
Check that the sound settings are correctly
set.
There is a picture but sound comes from one
speaker only:
•
Verify that sound balance is set to the
centre.
There is a picture in the TV channel, but the
sound is noisy
•
Check that the sound system setting of the
channel settings is correctly set.
HDMI Connection Issues
There are problems with HDMI devices:
•
Please note that HDCP (High-bandwidth
Digital Content Protection) support can
delay the time taken for a TV to display
content from a HDMI device.
•
If the TV does not recognise the HDMI
device and no picture is displayed, please
try switching the signal source from one
device to another and back again.
•
If there are intermittent sound disruptions,
please check that output settings from the
HDMI device are correct.
Computer Connection Issues
The computer display on the TV is not stable:
•
Check that your PC uses the supported
resolution and refresh rate.
•
Set the TV picture format to unscaled.
24
EN-GB
Contact Us
If you cannot resolve your problem, please refer
to the FAQs for this TV at www.philips.com/
support.
If the problem remains unresolved, please
contact the local Philips Customer Service
Centre.
Warning
•
Do not attempt to repair the TV yourself. This
may cause severe injury, irreparable damage to
your TV or void your warranty.
Note
•
Please make a note of your TV model and serial
number before you contact Philips Customer
Service Centre. These numbers are printed on
the back of the TV and on the packaging.
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