Samsung Galaxy J7 User Manual
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Samsung Galaxy J7 User Manual

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SM-J7108
User Manual
English (HK). 03/2016. Rev.1.0
www.samsung.com/hk

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  • Page 1 SM-J7108 User Manual English (HK). 03/2016. Rev.1.0 www.samsung.com/hk...

  • Page 2: Table Of Contents

    Table of Contents Basics Messages Internet Read me first Email Package contents Camera Device layout Gallery Battery Smart Manager SIM or USIM card S Planner Memory card S Health Turning the device on and off Video Touchscreen Voice Recorder Home screen My Files Lock screen Memo...
  • Page 3 Table of Contents NFC and payment More connection settings Sounds and notifications Display Motions and gestures Applications Wallpaper Themes Lock screen and security Privacy Easy mode Accessibility Accounts Backup and reset Language and input Battery Storage Date and time User manual About device Appendix Troubleshooting...

  • Page 4: Basics

    • D efault apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.

  • Page 5: Package Contents

    • A ppearances and specifications are subject to change without prior notice. • Y ou can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • U se only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.

  • Page 6: Device Layout

    Basics Device layout Front camera Receiver Flash Proximity/Light sensor Touchscreen Power key Home key Recents key Back key Microphone Headset jack Multipurpose jack Loud speaker Flash GPS antenna Rear camera Volume key Back cover NFC antenna Main antenna...
  • Page 7 – If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection. • U sing a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.

  • Page 8: Battery

    Basics Battery Installing the battery Remove the back cover. Be careful not to damage your fingernails when you remove the back cover. Do not bend or twist the back cover excessively. Doing so may damage the cover. Insert the battery with the battery’s gold-coloured contacts properly aligned with the device’s contacts.
  • Page 9 Basics Replace the back cover. Removing the battery Remove the back cover. Pull out the battery.
  • Page 10 Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
  • Page 11 Basics Viewing the remaining charging time While charging, open the Home screen and tap Apps → Settings → Battery. The actual charging time may vary depending on the status of your device and the charging conditions. The remaining charging time may not be displayed when you charge the device in very cold or very hot conditions.
  • Page 12 If the battery gets hotter than usual, the charger may stop charging. • I f the device is not charging properly, take the device and the charger to a Samsung Service Centre. Power saving mode Save the battery power by limiting the device’s functions.

  • Page 13: Sim Or Usim Card

    SIM card slot, take the device to a Samsung Service Centre to remove the memory card. • U se caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
  • Page 14 Basics Removing the SIM or USIM card Remove the back cover and battery. Pull out the SIM or USIM card. Using dual SIM or USIM cards If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.

  • Page 15: Memory Card

    Basics Memory card Installing a memory card Your device accepts memory cards with maximum capacities of 128 GB. Depending on the memory card manufacturer and type, some memory cards may not be compatible with your device. • S ome memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.
  • Page 16 Do not remove the memory card while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

  • Page 17: Turning The Device On And Off

    Basics Turning the device on and off Press and hold the Power key for a few seconds to turn on the device. When you turn on your device for the first time or after performing a data reset, follow the on- screen instructions to set up your device.
  • Page 18 Basics Tapping To open an app, to select a menu item, to press an on-screen button, or to enter a character using the keyboard on the screen, tap it with your finger. Tapping and holding Tap and hold an item or the screen for more than 2 seconds to access available options. Dragging To move an item, tap and hold it and drag it to the target position.
  • Page 19 Basics Double-tapping Double-tap on a webpage or image to zoom in. Double-tap again to return. Swiping Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe upwards or downwards to scroll through a webpage or a list of items, such as contacts. Spreading and pinching Spread two fingers apart on a webpage, map, or image to zoom in a part.

  • Page 20: Home Screen

    Basics Home screen Home screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, icons for all apps, and more. To view other panels, swipe to the left or right. A widget An app A folder News screen indicator.
  • Page 21 Basics Home screen options On the Home screen, tap and hold an empty area, or pinch your fingers together to access the available options. Customise the Home screen by adding, deleting, or rearranging Home screen panels. You can also set the Home screen wallpaper, add widgets to the Home screen, and more.
  • Page 22 Basics Adding items Tap and hold an app or a folder from the Apps screen, and then drag it to the Home screen. To add widgets, tap and hold an empty area on the Home screen, tap Widgets, tap and hold a widget, and then drag it to the Home screen.
  • Page 23 Basics Tap Enter folder name and enter a folder name. To change the folder colour, tap To add more apps to the folder, tap and hold another app, and then drag it to the folder. To move apps from a folder to the Home screen, tap the folder, and then drag an app to the Home screen.
  • Page 24 Basics Creating folders This feature may not be available depending on the region or service provider. On the Apps screen, tap EDIT. Tap and hold an app, and then drag it over another app. Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created.
  • Page 25 Basics Indicator icons Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common. The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen.

  • Page 26: Lock Screen

    On the Apps screen, tap Settings → Lock screen and security → Screen lock type, and then select a screen lock method. The device requires an unlock code whenever unlocking it. If the unlock code is forgotten, take the device to a Samsung Service Centre to reset it. Pattern Draw a pattern by connecting four dots or more, and then draw the pattern again to verify it.

  • Page 27: Notification Panel

    Basics Notification panel Using the notification panel When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards.
  • Page 28 Basics Using quick setting buttons Tap quick setting buttons to activate some features. Swipe to the left or right on the buttons area to view more buttons. To view more detailed settings, tap and hold a button. To rearrange buttons, tap EDIT, tap and hold a button, and then drag it to another location. S Finder Search for a wide variety of content with a keyword.

  • Page 29: Entering Text

    Basics Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create memos, and more. Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Additional keyboard functions Hide the keyboard.

  • Page 30: Screen Capture

    Basics Additional keyboard functions → 3 x 4 KEYBOARD: Switch to 3x4 keyboard. To enter a character, tap the • corresponding key repeatedly until the desired character appears. • : Enter text by voice. Start or pause entering text by Open the keyboard.

  • Page 31: Opening Apps

    Basics Opening apps On the Home screen or the Apps screen, select an app icon to open it. To open an app from the list of recently used apps, tap and select a recent app window. Closing an app and drag a recent app window to the left or right to close it. To close all running apps, tap CLOSE ALL.
  • Page 32 Basics Split screen view to open the list of recently used apps. Swipe upwards or downwards and tap on a recent app window. The selected app will launch in the upper window. Select another app to launch. You can also launch the split screen view by tapping and holding...
  • Page 33 Basics Using additional options When using apps in the split screen view, select an app window and tap the circle between the app windows to access the following options: • : Switch locations between app windows. • : Drag and drop text or copied images from one window to another. Tap and hold an item in the selected window and drag it to a location in another window.
  • Page 34 Basics • : Minimise the window. • : Maximise the window. • : Close the app. Adjusting the window size Drag the circle between the app windows up or down to adjust the size of the windows. Pop-up view On the Apps screen, launch an app to use in the pop-up view.
  • Page 35 Basics Moving pop-up windows To move a pop-up window, tap and hold the circle on a window and drag it to a new location. Launching the pop-up view from the split screen view On the split screen view, tap an app window to launch it in the pop-up view. Tap and hold the circle between the app windows.

  • Page 36: Transferring Data From Your Previous Device

    Basics Transferring data from your previous device You can transfer data from a previous device to your new device via Samsung Smart Switch. The following versions of Samsung Smart Switch are available. • M obile version: Transfer data between mobile devices. You can download the app from Play Store.
  • Page 37 Smart Switch. On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step. Connect your previous device to the computer using the USB cable.

  • Page 38: Device And Data Management

    Basics Device and data management Using the device as a removable disk for data transfer Move audio, video, image, or other types of files from the device to the computer, or vice versa. Do not disconnect the USB cable from the device when you are transferring files. Doing so may cause data loss or device damage.
  • Page 39 To set the device to automatically back up data, tap the Auto back up switch to activate it. To restore data using a Samsung account, tap Restore. Current data will be deleted from the device to restore the selected items.

  • Page 40: Sharing Files With Contacts

    Basics Using a Google account On the Apps screen, tap Settings → Backup and reset, and then tap the Back up my data switch to activate it. Tap Backup account and select an account as the backup account. To restore data using a Google account, tap the Automatic restore switch to activate it. When you reinstall apps, backed up settings and data will be restored.

  • Page 41: Emergency Mode

    Basics Emergency mode Emergency mode changes the screen to grey tones to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more. Press and hold the Power key, and then tap Emergency mode.

  • Page 42: Applications

    Applications Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices. Tap Galaxy Apps on the Apps screen. This app may not be available depending on the region or service provider.

  • Page 43: Phone

    Applications Managing apps Uninstalling or disabling apps On the Apps screen, tap EDIT. The icon appears on the apps that you can disable or uninstall. Select an app and tap DISABLE or UNINSTALL. Alternatively, on the Apps screen, tap Settings → Applications → Application manager, select an app, and then tap DISABLE or UNINSTALL.
  • Page 44 Applications to make a voice call. Access additional options. Add the number to the contacts list. Delete a preceding character. Preview the phone number. Hide the keypad. Using speed dial Set speed dial numbers to quickly make calls. To set a number to speed dial, tap MORE → Speed dial, select a speed dial number, and then select a contact.
  • Page 45 Applications Making an international call to open the keypad if the keypad does not appear on the screen. Tap and hold 0 until the + sign appears. Enter the country code, area code, and phone number, and then tap or . Receiving calls Answering a call When a call comes in, drag...

  • Page 46: Contacts

    Applications Options during calls During a voice call The following actions are available: • A dd call: Dial a second call. • E xtra volume: Increase the volume. • B luetooth: Switch to a Bluetooth headset if it is connected to the device. •...
  • Page 47 Applications Enter contact information. • : Add an image. • / : Add or delete a contact field. Tap SAVE. To add a phone number to the contacts list from the keypad, open the Apps screen and tap Phone. If the keypad does not appear on the screen, tap to open the keypad.
  • Page 48 Applications Sharing profile Share your profile information, such as your photo and status message, with others using the profile sharing feature. • T his feature may not be available depending on the region or service provider. • T his feature is only available for contacts who have activated the profile sharing feature on their device.

  • Page 49: Messages

    Applications Messages Introduction Send and view messages by conversation. Sending messages You may incur additional charges for sending messages when you are roaming. Tap Messages on the Apps screen. Add recipients and enter a message. Access additional options. Enter recipients. Select contacts from the Enter a message.
  • Page 50 Applications Viewing messages Messages are grouped into message threads by contact. You may incur additional charges for receiving messages when you are roaming. Tap Messages on the Apps screen. On the messages list, select a contact. View your conversation. Setting the message notification You can change notification sound, display options, and more.

  • Page 51: Internet

    Applications Internet Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently. Tap Internet on the Apps screen. Tap the address field. Enter the web address or a keyword, and then tap Go. To view the toolbars, drag your finger downwards slightly on the screen. Access additional options.

  • Page 52: Email

    Applications Email Setting up email accounts Set up an email account when opening Email for the first time. Tap Email on the Apps screen. Enter the email address and password, and then tap NEXT. To manually register a company email account, tap MANUAL SETUP. Follow the on-screen instructions to complete the setup.

  • Page 53: Camera

    Applications Camera Introduction Take photos and record videos using various modes and settings. Basic shooting You can take photos or record videos. View your photos and videos in Gallery. Tap Camera on the Apps screen. Camera etiquette • D o not take photos or record videos of other people without their permission. •...
  • Page 54 Applications Current mode Preview thumbnail Hide or show the setting icons. Record a video. Quick settings Take a photo. Switch between the front and rear Camera settings cameras. Shooting modes On the preview screen, swipe to the right to access the list of shooting modes. Or, swipe to the left to view photos and videos you have captured.
  • Page 55 Applications Locking the focus and exposure Strong light/dark contrast and the subject being outside the auto focus area may make it difficult to achieve an appropriate exposure. Lock the focus or exposure and then take a photo. Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and exposure setting will be locked.
  • Page 56 Applications Panorama Take a series of photos horizontally or vertically and then stitch them together to create a wide scene. On the preview screen, tap MODE → Panorama. To get the best shots using panorama mode, follow these tips: • M ove the camera slowly in one direction. •...
  • Page 57 Applications Applying beauty effects You can modify facial features, such as your skin tone or face shape, before taking selfportraits. This feature is available only in Selfie and Interval shot modes. On the preview screen, tap Select the options below to apply the beauty effects to your face on the preview screen: •...
  • Page 58 Applications Slowly swivel the device left and then right or vice versa to take a wide self-portrait. The device will take additional photos when the white frame moves to each end of the viewfinder window. • M ake sure to keep the white frame inside the viewfinder window. •...
  • Page 59 Applications When the device detects your face, tap the screen to take a photo of yourself. The device will take four photos at the two-second intervals. and tap the Gesture control switch to activate it. To take a photo using your palm, tap Show your palm to the front camera.
  • Page 60 Applications Beauty face Take a photo with lightened faces for gentler images. On the preview screen, tap MODE → Beauty face. Sports Take a photo of fast-moving subjects. On the preview screen, tap MODE → Sports. Night Take a photo in low-light conditions, without using the flash. On the preview screen, tap MODE →...
  • Page 61 Applications Camera settings Quick settings On the preview screen, use the following quick settings. The available options may vary depending on the shooting mode and which camera is being used. • : Select a filter effect to use when taking photos or recording videos. •...

  • Page 62: Gallery

    Applications • G rid lines: Display viewfinder guides to help composition when selecting subjects. • L ocation tags: Attach a GPS location tag to the photo. • G PS signal strength may decrease in locations where the signal is obstructed, such as between buildings or in low-lying areas, or in poor weather conditions.
  • Page 63 Applications Select an image or a video. Video files show the icon on the preview thumbnail. To play a video, tap Move to the previous screen. More options Modify the image. Share the image with others. Delete the image. To hide or show the menus, tap the screen. Deleting images or videos Deleting an image or a video Select an image or a video and tap Delete at the bottom of the screen.

  • Page 64: Smart Manager

    Applications Smart Manager Introduction The Smart manager provides an overview of the status of your device’s battery, storage, RAM, and system security. You can also automatically optimise the device with one tap of your finger. Using the quick optimisation feature On the Apps screen, tap Smart Manager →...
  • Page 65 Applications Managing device performance On the Apps screen, tap Smart Manager and select a feature. Battery Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by activating power saving features and closing apps that are consuming an excessive amount of battery power.
  • Page 66 Applications S Planner Introduction Manage your schedule by entering upcoming events or tasks in your planner. Creating events Tap S Planner on the Apps screen. or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap Enter event details.
  • Page 67 Applications Creating tasks Tap S Planner on the Apps screen. → Tasks. Enter task details and tap TODAY or TOMORROW to set a due date. To add more details, tap Tap SAVE to save the task. Syncing events and tasks with your accounts On the Apps screen, tap Settings →...
  • Page 68 Applications Using S Health You can view the key information from S Health menus and trackers to monitor your wellness and fitness. Tap S Health on the Apps screen. Goals and programmes Trackers • T RACKERS: Monitor your activities, food intake, and body measurements. •...
  • Page 69 (But if you sign in to your Samsung account from S Health, your data may be saved on the server for data backup purposes.) Personal information may be stored until the completion of such purposes.

  • Page 70: Video

    Applications Video Watch videos stored in the device and customise playback settings. Tap Video on the Apps screen. Select a video to play. Access additional options. Pause and resume Rewind or playback. fast-forward by dragging the bar. Adjust the volume. Change screen ratio.

  • Page 71: Voice Recorder

    Applications Voice Recorder Use this app to record or play voice memos. On the Apps screen, tap 工具 → Voice Recorder. to start recording. Speak into the microphone. Tap Pause to pause recording. Tap MORE → Enable Call rejection to automatically reject incoming calls while recording a voice memo.

  • Page 72: My Files

    Applications My Files Access and manage various files stored in the device or in other locations, such as cloud storage services. On the Apps screen, tap 工具 → My Files. • C ategory: View files by category. • L ocal storage: View files stored in the device. •...

  • Page 73: Clock

    Applications Clock Introduction Set alarms, check the current time in many cities around the world, time an event, or set a specific duration. Alarm On the Apps screen, tap Clock → Alarm. Setting alarms Set an alarm time and tap SAVE. To open the keypad to enter an alarm time, tap KEYPAD.

  • Page 74: Calculator

    Applications Stopwatch On the Apps screen, tap Clock → Stopwatch. Tap START to time an event. To record lap times while timing an event, tap LAP. Tap STOP to stop timing. To restart the timing, tap RESUME. To clear lap times, tap RESET. Timer On the Apps screen, tap Clock →...

  • Page 75: Radio

    Applications Radio Listening to the FM radio Tap Radio on the Apps screen. Before you use this app, you must connect a headset, which serves as the radio antenna. The FM radio scans and saves available stations automatically when running for the first time.

  • Page 76: Google Apps

    Applications Scanning radio stations Tap Radio on the Apps screen. Tap SCAN, and then select a scan option. The FM radio scans and saves available stations automatically. Select the radio station you want from the stations list and tap to return to the FM radio screen.
  • Page 77 Applications Play Movies & TV Download videos to watch from Play Store. Drive Store your content on the cloud, access it from anywhere, and share it with others. YouTube Watch or create videos and share them with others. Photos Search for, manage, and edit all your photos and videos from various sources in one place. Hangouts Chat with your friends individually or in groups and use images, emoticons, and video calls while you are chatting.

  • Page 78: Settings

    Settings Introduction Customise settings for functions and apps. You can make your device more personalised by configuring various setting options. On the Apps screen, tap Settings. To search for settings by entering keywords, tap SEARCH. To edit the list of frequently used settings, tap EDIT. Then, tick items to add or deselect items to remove.
  • Page 79 Settings Wi-Fi Direct Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point. On the Settings screen, tap Wi-Fi, and then tap the switch to activate it. Tap Wi-Fi Direct. The detected devices are listed. If the device you want to connect to is not in the list, request that the device turns on its Wi-Fi Direct feature.

  • Page 80: Bluetooth

    • D o not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature. Pairing with other Bluetooth devices On the Settings screen, tap Bluetooth, and then tap the switch to activate it.

  • Page 81: Flight Mode

    Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. Tap Gallery on the Apps screen. Select an image.

  • Page 82: Mobile Hotspot And Tethering

    Settings Mobile hotspot and tethering Use the device as a mobile hotspot to share the device’s mobile data connection with other devices when the network connection is not available. Connections can be made via Wi-Fi, USB, or Bluetooth. On the Settings screen, tap Mobile hotspot and tethering. You may incur additional charges when using this feature.

  • Page 83: Data Usage

    Settings Data usage Keep track of your data usage amount and customise the settings for the limitation. On the Settings screen, tap Data usage. • M obile data: Set the device to use data connections on any mobile network. •...

  • Page 84: Mobile Networks

    Settings Mobile networks Configure your mobile network settings. On the Settings screen, tap Mobile networks. • D ata roaming: Set the device to use data connections when you are roaming. • A ccess Point Names: Set up access point names (APNs). •...
  • Page 85 Settings Place the NFC antenna area on the back of your device near an NFC tag. The information from the tag appears. Ensure that the device’s screen is unlocked. Otherwise, the device will not read NFC tags or receive data. Making payments with the NFC feature Before you can use the NFC feature to make payments, you must register for the mobile payment service.
  • Page 86 Settings Sending data Allow data exchange when your device’s NFC antenna touches the other device’s NFC antenna. On the Settings screen, tap NFC and payment, and then tap the switch to activate it. Tap Android Beam and tap the switch to activate it. Select an item and touch the other device’s NFC antenna to your device’s NFC antenna.

  • Page 87: More Connection Settings

    Settings More connection settings Options Customise settings to control other features. On the Settings screen, tap More connection settings. • P rinting: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files. Refer to Printing for more information.

  • Page 88: Sounds And Notifications

    Settings Sounds and notifications Change settings for various sounds on the device. On the Settings screen, tap Sounds and notifications. • S ound mode: Set the device to use sound mode or silent mode. • V olume: Adjust the volume level for call ringtones, music and videos, system sounds, and notifications.

  • Page 89: Motions And Gestures

    Settings Motions and gestures Activate the motion recognition feature and change the settings that control motion recognition on your device. On the Settings screen, tap Motions and gestures. Excessive shaking or impact on the device may result in unintended inputs. Control motions properly.

  • Page 90: Lock Screen And Security

    • U nlock effect: Select an effect that you see when you unlock the screen. • F ind My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find my mobile website (findmymobile.samsung.com) to track and control your lost or stolen device.

  • Page 91: Easy Mode

    Settings Easy mode Easy mode provides an easier user experience by using a simpler layout and bigger icons on the Home screen. Switching to easy mode On the Settings screen, tap Easy mode → Easy mode. Select apps under Easy applications to apply a simpler layout. Tap DONE.

  • Page 92: Accounts

    To sync content with your accounts, select an account and select items to sync. Registering Samsung accounts You need a Samsung account when using some Samsung apps. You can back up or restore data saved in the device to your Samsung account. Register your Samsung account to the device to conveniently use Samsung services.

  • Page 93: Backup And Reset

    Change the settings for managing settings and data. On the Settings screen, tap Backup and reset. • B ack up my data: Back up your personal information and app data to the Samsung server. You can also set the device to automatically back up data.

  • Page 94: Battery

    Settings • V oice input: Select a default voice input service. You can also change settings for each service. • T ext-to-speech options: Change the text-to-speech settings. • P ointer speed: Adjust the pointer speed for the mouse or trackpad connected to your device.

  • Page 95: Date And Time

    Settings Date and time Access and alter the following settings to control how the device displays the time and date. On the Settings screen, tap Date and time. If the battery remains fully discharged or removed from the device, the time and date is reset.

  • Page 96: Appendix

    Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: •...
  • Page 97 • R estart your device to clear any temporary software bugs. • E nsure that your device software is updated to the latest version. • I f the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions.
  • Page 98 The battery icon is empty Your battery is low. Charge the battery. The battery does not charge properly (For Samsung-approved chargers) • E nsure that the charger is connected properly. • I f the battery terminals are dirty, the battery may not charge properly or the device may turn off.
  • Page 99 If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre. Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app.
  • Page 100 Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
  • Page 101 Samsung Electronics. Trademarks • S AMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. ® • B luetooth is a registered trademark of Bluetooth SIG, Inc. worldwide.

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