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Problem
Problem
The camera does not
focus.
No face is detected.
Wrong subject is
selected.
Movie recording, 4K
burst, and 4K multi-fo-
cus are unavailable.
The fl ash does not fi re.
The fl ash does not fully
light the subject.
Pictures are blurred.
The subject is not suited to autofocus: Use focus lock or manual
P
focus (
80).
•
The subject's face is obscured by sunglasses, a hat, long hair, or
other objects: Remove the obstructions (
•
The subject's face occupies only a small area of the frame:
Change the composition so that the subject's face occu-
pies a larger area of the frame (
•
The subject's head is tilted or horizontal: Ask the subject to
hold their head straight (
•
The camera is tilted: Keep the camera level.
•
The subject's face is poorly lit: Shoot in bright light.
The selected subject is closer to the center of the frame
than the main subject. Recompose the picture or turn
face detection off and frame the picture using focus lock
P
(
80).
The memory card write speed is too slow: Use a memory card
with a UHS speed class of 3 or better (
94).
•
The battery is exhausted: Charge the battery or insert a ful-
ly-charged spare battery (
•
The camera is in bracketing or continuous mode: Select single
P
frame mode (
•
OFF is selected for SOUND & FLASH: Select ON
P
(
147).
•
The fl ash is lowered: Raise the fl ash (
•
The subject is not in range of the fl ash: Position the subject in
range of the fl ash.
•
The fl ash window is obstructed: Hold the camera correctly.
•
Shutter speed is faster than the sync speed: Choose a slower
P
shutter speed (
•
The lens is dirty: Clean the lens (
•
The lens is blocked: Keep objects away from the lens
P
(
40).
•
s is displayed during shooting and the focus frame is dis-
played in red: Check focus before shooting (
Solution
Solution
P
104).
P
104).
P
30).
89, 92).
P
54, 57, 218).
P
176).
Troubleshooting
P
104).
P
29, 46,
98).
P
41).
209
12
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