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Problem
Potential reason
1. Glass turntable fitted
Door not
shutting/
locking
2. Latches have become
1. Turntable coupling
not fitted or tape not
2. Turntable roller ring
not fitted or fitted
Turntable not
rotating
3. Glass turntable fitted
4. Turntable has
developed a fault
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
PROBLEM SOLVING
Check that the glass turntable has been placed correctly on
the turntable and is not stopping the door from shutting
incorrectly
correctly.
If the microwave is within its warranty period, please
contact customer services for further advice or take the
deformed
microwave back to the retailer it was purchased from for a
refund or replacement.
Check that the turntable coupling is fitted correctly and the
transportation tape has been removed.
removed
Check that the coupling has be placed under the turntable
and that it is position correctly.
incorrectly
Check that the glass turntable has been placed correctly on
incorrectly
the turntable.
If the microwave is within its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer it was purchased from for a
refund or replacement.
Or visit us at www.productcare.co.uk
Potential solution
27
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