Troubleshooting - Superior Fireplaces DRL4543TEP Assembly, Installation And Operation Instructions

WARNING: Turn off fireplace and let cool before servicing. Only a qualified service person should service
and repair fireplace.
CAUTION: Never use a wire, needle or similar object to clean pilot. This can damage pilot unit.
NOTE: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
Pilot will not light
Pilot will not stay lit
No gas to burner, although safety shutoff
switch and valve are set to the ON position
Frequent pilot outage
Fireplace produces a clicking/ticking noise
just after burner is lit or shut off
Slight smoke or odor during initial operation 1. Residues from manufacturing processes 1. Problem will stop after a few hours of operation
126718-01N

TROUBLESHOOTING

POSSIBLE CAUSE
1. No gas supply or shutoff valve is OFF
2. Air in gas line
3. Construction debris clogging pilot orifice
4. Low gas pressure
5. Kinked pilot line
6. Control valve is not opening
7. No power to unit or ignition module
1. Loose wiring on igniter wire to ignition
module and/or poor ground to ignition
module
2. Main burner does not come on when
manual switch or remote control is turned
on.
1. Safety shutoff switch wires defective or
too long
1. Pilot flame may be too low, causing safety
pilot to "drop out"
2. Improper venting or excessive blockage
1. Metal expanding while heating or contract-
ing while cooling
SuperiorFireplaces.us.com
REMEDY
1. Check to see if you have gas supply and that equipment
shutoff valve is opened
2. Repeat lighting procedure several times to purge all air out
of lines. If after repeated attempts appliance does not light,
call for qualified service and repair
3. Remove debris and dirt, inspect and clean any other possible
obstructions
4. Contact your gas supplier to check pressure
5. Have a qualified technician replace pilot line
6. Replace control valve (Refer to Parts, Page 44)
7. Check that main power is on and that all wire connections are
made correctly to ignition model (see Wiring Diagram, Page
40).
1. Confirm the "S" wire and the "I" wire are properly connected
to the module in the proper "S" and "I" terminals. Confirm
that the spark to the pilot burner is properly grounded to
the gas control valve and to the module. Check the 110 volt
power source or the 6 volt battery back-up connections and
condition of batteries. Check the position of the CONTINU-
OUS PILOT switch on the module.
2. Confirm the pilot is sparking and lights. Check the two plastic
connectors that plug in the face of the gas control valve.
Confirm the gas control valve is properly grounded to the
module.
1. Check electrical connections
1. Clean and adjust pilot flame for maximum flame impinge-
ment on igniter/sensor
2. Have vent system inspected, including termination cap.
Remove any restriction or obstruction
1. This is normal with most fireplaces. If noise is excessive, contact
qualified service person
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