Arris Touchstone TG1652S User Manual
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Arris Touchstone TG1652S User Manual

Telephony gateway
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Touchstone TG1652S Telephony
Gateway
User Guide
Release 16 STANDARD 1.0 May 2016
May 2016

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Summary of Contents for Arris Touchstone TG1652S

  • Page 1 Touchstone TG1652S Telephony Gateway User Guide Release 16 STANDARD 1.0 May 2016 May 2016...
  • Page 2 ARRIS Enterprises, LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Energy Consumption ....................7 Maximum Radio Frequency Power Transmitted ............7 Overview ........................ 8 Introduction ........................8 About Your New Touchstone TG1652S Telephony Gateway ..........9 What's in the Box ....................... 9 Items You Need ......................... 9 Getting Service ......................... 11 System Requirements ......................
  • Page 4 I can get on the Internet, but everything is slow ............37 I don't have a dial tone when I pick up the phone - why? ..........37 Glossary ........................ 39 Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 5: Safety Requirements

    Chapter 1 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.

  • Page 6: European Compliance

    (2014/30/EU), and the Low Voltage Directive (2014/35/EU). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Solutions, UK, 710 Wharfedale Rd, Winnersh, Wokingham RG41 5TP, United Kingdom.

  • Page 7: Energy Consumption

    10.290 W (115VAC/60 Hz) 10.488 W (220VAC/50 Hz) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data service (wireless and wired) and telephone service. Turning the switch OFF is recommended only during vacations or similar extended absences.

  • Page 8: Overview

    Touchstone TG1652S Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.

  • Page 9: About Your New Touchstone Tg1652S Telephony Gateway

    Chapter 2: Overview About Your New Touchstone TG1652S Telephony Gateway The Touchstone TG1652S Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to sixteen times faster than DOCSIS 2.0  cable modems.
  • Page 10  you need to obtain two drywall anchors or wood screws and order a wall-mounting bracket from your cable company. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 11: Getting Service

    CPU: P4, 3GHz or faster  RAM: 1GB or greater  Hard drive: 7200 RPM or faster  Ethernet: Gig-E (1000BaseT)  Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 12: Windows

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this Manual This manual covers the Touchstone TG1652S Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model Number 2.

  • Page 13: What About Security

    Note: To connect more than four computers to the TG1652S through the Ethernet ports, you need an Ethernet hub (available at computer retailers). Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 14: Getting Support

    To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers.

  • Page 15: Installing And Connecting Your Telephony Gateway

    Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 16: Front Panel

    8. WPS Button/LED: begins associating the Telephony Gateway with a wireless device. LED indicates Wireless Protected Setup (WPS) is active. 9. USB: USB host connector - future support for external USB devices. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 17: Rear Panel

    Is an AC outlet available nearby? For best results, the outlet should not be switched and  should be close enough to the Telephony Gateway that extension cords are not required. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 18: Factors Affecting Wireless Range

    Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 19: Mounting The Telephony Gateway

    1. Position the mounting bracket on the surface where you intend to mount the Telephony Gateway and mark the two holes with a pencil. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 20 Chapter 3: Installing and Connecting your Telephony Gateway 2. Drill holes for the mounting screws through the marked locations. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 21: Desktop Mounting Instructions

    Connecting the Telephony Gateway 2. Proceed to (page 22). Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 22: Connecting The Telephony Gateway

    Troubleshooting to the LED tables shown in (page 30)). See (page 36) if the Power light does not turn on. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 23: Configuring Your Wireless Connection

    If you need to modify the Telephony Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 24: Accessing The Configuration Interface

    “Ethernet ID” field shows the MAC address. To find the wireless MAC address, select from the Show drop-down, then click the Airport tab. The “Airport ID” field shows the MAC address. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 25: Making Your Parental Control Settings

    To delete a keyword or web site from the list, first click its check box and then click the Delete button. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 26 0:00 indicates all day, or just click the All Day checkbox.) d. Click the Add Keyword Filter Add Web Site Filter button respectively. Then click the Apply button. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 27: Configuring Your Ethernet Connection

    4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 28: Tcp/Ip Configuration For Windows 7, Windows 8, Or Windows 10

    Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4. Choose the TCP/IP tab, if necessary. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 29 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 30: Using The Telephony Gateway

    Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 31: Indicator Lights For The Tg1652S

    If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 32: Patterns: Normal Operation (Lan And Telephone)

    = Connected to the Off = Internet not Internet (ultra-high speed) available Flash = Not connected to the Internet No AC Power Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 33: Patterns: Startup Sequence

    Note: The US/DS indicator flashes yellow during startup, and turns green if the Telephony Gateway establishes an ultra-high speed connection. For some cable companies these colors may be reversed. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 34: Using The Reset Button

    You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 35: Resetting The Router To Factory Defaults

    You may need to do this if a misconfiguration has locked out all access. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 36: Troubleshooting

    A misconfiguration could lock out all access to the Telephony Gateway router. If you think this Resetting the Router to Factory Defaults has happened, see (page 35). Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 37: I'm Not Getting On The Internet (Wireless)

    Use only the external AC power adapter (if provided) and power cord included with the equipment. • If the LED is lit, go to the next step. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 38 Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 39: Glossary

    (which eliminates the need for a more computers into a Local Area Network cross-over cable). (LAN). EuroDOCSIS The European version of DOCSIS. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 40 HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 41 connected to the cable outlet that you want to use for your Telephony Gateway. You can buy a splitter from any electronics Protocol retailer and most discount stores. A set of rules and formats that determines the communication behavior of network SSID entities at a given layer.
  • Page 42 LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Release 16 STANDARD 1.0 May 2016 Touchstone TG1652S Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 43 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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