Arris Xfinity TG1682 User Manual
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Arris Xfinity TG1682 User Manual

Telephony gateway
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A R R I S
Xfinity TG1682
Telephony Gateway
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Xfinity TG1682 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser-
vice and both wired and wireless connectivity. It also supports a Lithium-Ion bat-
tery backup to provide continued telephone service during power outages.
The Xfinity Telephony Gateway provides four Ethernet connections for use as the
hub of your home/office Local Area Network (LAN). The Xfinity Telephony Gateway
also provides 802.11a/b/g/n wireless connectivity for enhanced mobility and ver-
satility. In addition, the Xfinity Telephony Gateway provides for up to two separate
lines of telephone service and Digital Enhanced Cordless Telecommunications
(DECT) funtionality to allow using cordless telphones within the home. The Tele-
phony Gateway also offers integrated MoCA 2.0 home networking providing Inter-
net access and transfer of multimedia content between devices over coaxial cable
in the home.
Installation is simple and your cable company will provide assistance to you for
any special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Removal
Installing and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary

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Summary of Contents for Arris Xfinity TG1682

  • Page 1 Get ready to experience the Internet's express lane! Whether you're checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Xfinity TG1682 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone ser- vice and both wired and wireless connectivity.

  • Page 2: Export Regulations

    ©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. ("ARRIS"). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Safety Requirements

    Connecting the Telephony Gateway to the home's existing telephone wiring should only be performed by a professional installer.  Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution. Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 4 AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer's specifications. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 5: Fcc Part

    This equipment should be installed and operated with minimum distance of 7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 6: Getting Started

    Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Xfinity TG1682 Telephony Gateway is DOCSIS compliant with the following fea- tures:  Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems.

  • Page 7: What's In The Box

    (with connectors); use it to connect the splitter to the Phone Cable cable outlet and then connect the Telephony Gateway and TV to the splitter. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 8: Getting Service

    Do I need a user ID or password to access the Internet or my e-mail?  Will my phone number(s) change?  What new calling features will I have and how do I use them? Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 9: System Requirements

    System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 10: About This Manual

    Usage Troubleshooting Glossary About this Manual This manual covers the Xfinity TG1682 Telephony Gateway. The model number is on the label affixed to the bottom of the Telephony Gateway. See the image at the left. What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably...

  • Page 11: Ethernet Or Wireless

    If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 12: Battery Installation And Removal

    Your cable company may include a backup battery with your Telephony G ateway. Basic Backup Battery (grey) You can order batteries at http://yourbroadbandstore.com/ PN. 4120100777 01 45 2Ah 26053000045 i t n1111111111111111 Taiwan Assembled 6187242 Extended Backup Batt ery Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 13: Basic Battery Installation And Replacement

    Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay. Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 14 Rotate the door toward the unit until the latch snaps back into place. Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordi- nances. Hinge Tab Receiver Slot Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 15: Extended Battery Installation And Replacement

    Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery. RIGHT WRONG WRONG IBP A ..." —..„....._ Battery Guides Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 16 Telephony Gateway until the latch snaps back into place. Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordi- nances. Hinge Tab Receiver Slot Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 17: Installing And Connecting Your Telephony Gateway

    CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any connections. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 18: Front Panel

    Tel 2: indicates the status of telephone line 2. ';\ 5 GHz Battery: indicates the battery status. tee Tel' atter ARMS TG1682 ... - - - - - Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 19: Rear Panel

    1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 l a l n i l a r r 1 1 1 1 1 WAN MAC:X%X~000OOOO( Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 20: Selecting An Installation Location

     the back faces the nearest wall  it will not fall to the floor if bumped or moved  the ventilation holes on the side of the unit are not blocked. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 21: Factors Affecting Wireless Range

    Note: Setting the trasmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 22: Connecting The Telephony Gateway

    If you are only using one phone, connect it to Tell (C), then connect your home alarm to Alarm/Te12 (D). If you are using two phones, connect the first phone and your home alarmto Tell (C) using an RJ-31X jack. Connect the second phone to Alarm/Te12 (D). Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 23: Configuring Your Wireless Connection

    802.11a/b/g/n wireless LAN card, you may wish to configure the Telephony Gateway's wireless settings. At a minimum, you should configure the se- curity settings. Note: Refer to the separate wireless configuration documentation for complete instructions on configuring your wireless connection. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 24: Configuring Your Ethernet Connection

     TCP/IP Configuration for Windows XP  TCP/IP Configuration for Windows 7  TCP/IP Configuration for MacOS X Note: For Windows 8 and Windows Vista, use the Windows 7 procedure. They are very similar. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 25: Tcp/Ip Configuration For Windows Xp

    LAN or High-Speed Internet Disabled Cisco Systems VPN Adapter LAN or High-Speed Internet Connected Intel(R) 82567LM Gigabit Networkqnnecbon -1394 Connection 2 LAN or High-Speed Internet Connected 1394 Net Adapter #2 < Intel(R) 82567LM Gigabit Network Connection Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 26 P r o p e r t i e s Description Transmission Control Protocol/Internet Protocol. The default wide area network protocol that provides communication across diverse interconnected networks Show icon notification area when connected Cancel Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 27 6 Click OK to accept the new settings, and OK again to close the Properties window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 28: Tcp/Ip Configuration For Windows 7

    Delete browsing history and cookies Clock, Language, and Region I n t e l® P R O S e t /W i re l e s s T o o l s Ease of Access Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 29 IPv4 Connectivity: Internet IPv6Connedinty: Internet Media State: Enabled Duration: 01:27:54 Speed: 1.0 Gbps Details... Activity Received Sent — :reg 94,996,161 Bytes: 1,975,644 Prope rties [ V Disab le [ Diagnose C l o s e Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 30 Protocol. default TCP/IP version latest version of the Internet protocol wide area network protocol that provides communication that provides communication across diverse interconnected across diverse interconnected networks. networld Cancel Caned TCP/IPv4 Selected TCP/IPv6 Selected Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 31 Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 8 Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 32: Tcp/Ip Configuration For Macos

    Energy Keyboard & knnt & Fax Sound Saver Mouse Internet & Network _Mac herocr< Qa.clif me Sharing System Accounts Date & Time Software Speech Startup Disk Universal Update Access oth.r Div% FliptMrac Crow! PowerMaLe Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 33 Blaetooth is conligu red. bat is not connected. ilitietooth is set uetooth dial wap.cingular. (LOOP) is configured. but is not connected. iL2T1')  Configure.,, Connect.. me...) Click lock prevent further changes. APPtY Now Assist Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 34 If your cable provider requires TCP/IPv6, go to step 8. 5 Choose Using DHCP from the Configure IPv4 menu. 6 If necessary, click the Renew DHCP Lease button. 7 Close the System Properties application. TCP/IPv4 configuration is completed. Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 35 !Optioned .c Op tIo nal / Search Domains: IPv6 Address: Configure IPv6... Dick lock prevent rur:••e changes. 9 Choose Automatically from the Configure IPv6 drop-down menu and click 10 Close the System Properties application. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 36: Using The Telephony Gateway

    Using the Reset Button Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 37: Indicator Lights For The Tg

    A R R I S On = On-hook T G 1 6 8 2 No AC Flash = Off-hook Power Off = disabled Firmware (normal operation) (normal operation) (normal operation) (normal operation) Upgrade Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 38 Flash available Internet Battery bad Off = No AC Battery Power power Bat-tery I n - stalled l a s h Battery bad No AC Power No Battery Firmware (normal Flash Upgrade operation) Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 39 Flash work information Retrieving telephone line Flash information Activating telephone Flash Flash service Normal Operation Begins Note: The US/DS indicator flashes during startup, and turns on when the Tele- phony Gateway establishes a connection. Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 40 Downstream acqusition in progress (1/second) (until Upstream Downstream acquisition completed acqusition starts) Fast Flash Upstream acquisition completed (3/second) Slow Flash (during acqusition) Upstream acqusition completed, ready for service On (when modem IP address obtained) Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 41: Using The Reset Button

    3 Press the Reset button; the Power light should turn on immediately. :=7 e 1 u s i n g I a n E J - 3 1 X j a c k  M o C A Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 42: Troubleshooting

    Telephony Gateway and CATV outlet, remove the splitters and connect the Telephony Gateway directly to the outlet. Proceed to the Ethernet or wireless solutions (next page) if necessary. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 43: I'm Not Getting On The Internet. (Ethernet)

    If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed. Other communications on the LAN, or interference with wireless connec- tions, may slow down your connection. Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 44 If a known good phone is used and you still don't have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 45 Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your serv- ice provider. Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 46 DHCP allows the cable company to configure your computer's networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 47 A hardware or software device that prevents unauthorized access to a pri- vate network from the Internet. The TG1682 provides a built-in firewall. Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 48 Internet. The MAC address is printed on a label on the bottom of your Telephony Gateway. Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer. Xfinity TG1682 Telephony Gateway User's Guide...

  • Page 49: Switched Outlet

    Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions. TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facilitate communications across one or more connected networks. Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 50 Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. W P A Wi-fi Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Xfinity TG1682 Telephony Gateway User's Guide...
  • Page 51 ARRIS to provide notification of such revision or change. ARRIS provides this guide without warranty of any kind,...
  • Page 52 A R R I TMS...

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