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HP OMEN 15-ax217 User Manual

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  • Page 1 User Guide...
  • Page 2 Intel is a trademark of Intel Corporation in the bound by the terms of the HP End User License Not all features are available in all editions or U.S. and other countries. Windows us either a Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Airplane mode key ......................16 Operating system controls ..................... 16 Connecting to a WLAN ........................17 Using HP Mobile Broadband (select products only) ................17 Using GPS (select products only) ...................... 18 Using Bluetooth wireless devices (select products only) ..............18 Connecting Bluetooth devices ..................
  • Page 6 Using audio ................................20 Connecting speakers ......................... 20 Connecting headphones ........................20 Connecting a microphone ......................... 21 Connecting headsets ......................... 21 Using sound settings ......................... 21 Using video ................................21 Connecting video devices using an HDMI cable ................22 Setting up HDMI audio ....................22 Discovering and connecting to Miracast-compatible wireless displays (select products only) ..
  • Page 7 Starting Setup Utility (BIOS) ..........................42 Updating Setup Utility (BIOS) ..........................42 Determining the BIOS version ......................42 Downloading a BIOS update ......................43 10 Using HP PC Hardware Diagnostics (UEFI) ..................... 44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............44...
  • Page 8 Recovering using HP Recovery Manager ................... 48 What you need to know before you get started ............. 48 Using the HP Recovery partition (select products only) ..........49 Using HP Recovery media to recover ................49 Changing the computer boot order ................50 Removing the HP Recovery partition (select products only) .........

  • Page 9: Starting Right

    The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the desktop. The selection is updated regularly and includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new and updated features.

  • Page 10: More Hp Resources

    ● Guidelines for posture and work habits that increase your comfort and decrease your risk of injury ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP ● Electrical and mechanical safety information Documentation.
  • Page 11 *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.

  • Page 12: Getting To Know Your Computer

    Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 13: Right Side

    Drive light (select products only) ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive (select products only). NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select products only) on page USB 3.0 port...

  • Page 14: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display...

  • Page 16: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using TouchPad gestures on page Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 17: Lights

    Lights Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...

  • Page 18: Button And Speakers

    Button and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes specific system functions when pressed in combination with the key or action keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 20 Icon Description Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

  • Page 21: Bottom

    Bottom Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 22: Rear

    Rear Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
  • Page 23 Component Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 24: Connecting To A Network

    ● HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.

  • Page 25: Connecting To A Wlan

    Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.

  • Page 26: Using Gps (Select Products Only)

    Using GPS (select products only) Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. To enable GPS, make sure location is enabled under the Windows privacy setting. Type location in the taskbar search box, and then select Location privacy settings.

  • Page 27: Sharing Data And Drives And Accessing Software

    To connect the network cable, follow these steps: Plug the network cable into the network jack (1) on the computer. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

  • Page 28: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.

  • Page 29: Connecting A Microphone

    Notices. To access this document: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio- out (headphone)/audio-in (microphone) combo jack on your computer.

  • Page 30: Connecting Video Devices Using An Hdmi Cable

    For information on using your video features, refer to HP Support Assistant. Connecting video devices using an HDMI cable NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: Connect one end of the HDMI cable to the HDMI port on the computer.

  • Page 31: Discovering And Connecting To Miracast-Compatible Wireless Displays (Select Products Only)

    To return the audio stream to the computer speakers: Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. On the Playback tab, click Speakers. Click Set Default, and then click OK. Discovering and connecting to Miracast-compatible wireless displays (select products only) NOTE:...

  • Page 32: Navigating The Screen

    Navigating the screen You can navigate the computer screen in the following ways: ● Use touch gestures on the TouchPad Use keyboard and optional mouse (mouse purchased separately) ● Using TouchPad gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse.

  • Page 33: Two-Finger Slide

    Two-finger slide Use the two-finger slide to move up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Two-finger tap Use the two-finger tap to open the menu for an object on the screen. NOTE: The two-finger tap performs the same function as right-clicking with the mouse.

  • Page 34: Three-Finger Swipe

    Three-finger swipe Use the three-finger swipe to view open windows and to switch between open windows and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. Swipe 3 fingers left or right to switch between open windows.

  • Page 35: Managing Power

    Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

  • Page 36: Manually Initiating And Exiting Sleep

    Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways: ● Close the display. ● Select the Start button, select the Power icon, and then select Sleep. You can exit Sleep in any of the following ways: ●...

  • Page 37: Using The Power Meter And Power Settings

    Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app.

  • Page 38: Finding Battery Information

    – or – Click the question mark icon in the taskbar. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: ●...

  • Page 39: Resolving A Low Battery Level

    To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to AC power under any of the following conditions: WARNING! Do not charge the computer battery while you are aboard aircraft.

  • Page 40: Troubleshooting Power Problems

    The computer switches to battery power. ● ● The screen brightness automatically decreases to save battery life. ● The power meter icon changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ●...
  • Page 41 If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut down. ● Press and hold the power button for at least 10 seconds. ●...

  • Page 42: Maintaining Your Computer

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard.

  • Page 43: Identifying Hp 3D Driveguard Status

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.

  • Page 44: Cleaning The Display

    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. Turn off the computer. Disconnect AC power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface.
  • Page 45 ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.”...

  • Page 46: Securing Your Computer And Information

    Additional passwords can be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.

  • Page 47: Setting Setup Utility (Bios) Passwords

    Setting Setup Utility (BIOS) passwords Password Function Administrator password ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). Power-on password ● Must be entered each time you turn on or restart the computer.

  • Page 48: Using Antivirus Software

    Any data that does not meet those criteria is blocked. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance.

  • Page 49: Using Hp Touchpoint Manager (Select Products Only)

    Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you to reduce time spent solving end-user device and security issues.

  • Page 50: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 51: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 52: Using Hp Pc Hardware Diagnostics (Uefi)

    10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 53 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 54: 11 Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 55: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 56: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 57: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 58: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 59: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 60: 12 Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 61 Factor Metric U.S. Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft...

  • Page 62: 13 Electrostatic Discharge

    13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 63: 14 Accessibility

    14 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.

  • Page 64: Index

    7 22, 23 antivirus software, using 40 left side 6 HP 3D DriveGuard 34 Audio 21 rear 14 HP Apps Store, visiting 1 audio-out (headphone)/audio-in right side 5 HP Mobile Broadband (microphone) jack, identifying 6 top 8 activating 17...
  • Page 65 5 tap TouchPad gesture 24 USB flash drive 49 memory card, identifying 5 testing an AC adapter 32 using HP Recovery media 47 microphone, connecting 21 three-finger swipe TouchPad recovery media minimized image recovery 49 gesture 26...
  • Page 66 two-finger slide 25 functional range 17 two-finger tap 25 public WLAN connection 17 TouchPad zone, identifying 8 wireless network, securing 41 traveling with the computer 15, 36 WLAN antennas, identifying 7 turning off the computer 32 WLAN device 15 two-finger pinch zoom TouchPad WLAN label 15 gesture 24 WWAN device 17...

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