Cannot Access An Accounting Service; Cannot Import Invoice/Receipt Database; License Key Is Disabled; Uninstall Your Scanner Software - Epson B11B253205 User Manual

Cannot Access an Accounting Service

If you cannot access an accounting service, try these solutions:
• Make sure the login information you entered for the accounting service is correct.
• Make sure the accounting service is not down for system maintenance. Check the accounting service
website for more information.
• Make sure the desktop accounting service and its company file are opened on your computer.
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Cannot Import Invoice/Receipt Database

If you cannot import an invoice/receipt database, make sure the Epson ScanSmart software version
installed on your computer is up to date. Run Epson Software Updater or visit the Epson support website
for your product.
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License Key is Disabled

If you have problems entering a license key, try these solutions:
• Make sure the license key is valid and correctly entered.
• The license key is only available for one scanner. Make sure you selected the correct scanner.
• If you need to replace your scanner under warranty, Epson can issue you a new license key. Contact
Epson Support if you have trouble with the new license key.
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Related tasks
Changing the Scanner

Uninstall Your Scanner Software

If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - Mac
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Solving Invoice/Receipt Manager Problems
Solving Invoice/Receipt Manager Problems
Solving Invoice/Receipt Manager Problems
Solving Problems
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