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PROBLEM
Forgot password.
The picture is noisy or
distorted.
No HDMI output.
Abnormal HDMI output
appears on the screen.
If you experience other
problems.
Play Multimedia on network
devices
You can see folders shared on
network devices, but cannot
see the files.
Video plays intermittently.
The Network connection
between the product and the
PC is unstable.
• Press the ^ (Open/Close) button (on the front panel) for more
than 5 seconds with no disc inside. The initialization message
appears on the screen, and the player turns off automatically.
When you turn your product on again, all the settings will be reset.
Don't use this unless absolutely necessary.
• When the factory default settings are restored, all stored user BD
data will be deleted.
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
• Check the connection between the TV and the HDMI jack of the
product.
• Check if your TV supports the 480p, 720p, 1080p, or 2160p
HDMI input resolution.
• To view video in the HDMI 720p, 1080p, or 2160p output mode,
you must use a high speed (category 2) HDMI cable.
• If random noise appears on the screen, it means that TV does not
support HDCP (High-bandwidth Digital Content Protection).
• Go to the table of contents and find the section of the user manual
that contains information about the feature you are having the
problem with, and then follow the procedure again.
• If you still cannot resolve the problem, please contact your nearest
Samsung authorized service center.
• The multimedia list only shows Video, Photo, and Music files.
Other types of files are not displayed.
• Check if the network is stable.
• Check if the network cable is properly connected and if the
network is not overloaded.
• IP addresses within the same subnetwork should be unique.
If they are not, IP interference can cause this phenomenon.
• Check if you have a firewall enabled.
If so, disable the firewall function.
53
English
SOLUTION
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