Troubleshooting - Whirlpool W10338647A Use And Care Manual

TROUBLESHOOTING

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call...In U.S.A. http://www.whirlpool.com/help - In Canada www.whirlpool.ca
If you experience
Vibration or Off-Balance
Check the following for
proper installation or
see "Using Your
Washer" section.
Noises - for normal operating sounds, go to www.whirlpool.com/help
Clicking or metallic
noises
Gurgling or humming
Humming
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Not enough water in
the washer
Washer won't run
or fill, washer stops
working or wash light
remains on (indicating
that the washer was
unable to fill
appropriately)
12
Possible Causes
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
Sensing light is on.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as
recommended.
Load not completely covered in
water.
Check for proper water supply.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly. Jam nuts must be
tight against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky Items cycle for oversized, non-absorbent items such
as jackets and coats.
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the Drain & Spin cycles.
You may hear the hum of the sensing spins after you have
started the washer. This is normal. Sensing spins will take
several minutes before water is added to the washer.
Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
It is normal for some of the load to be above the water line. The
washer senses load sizes and adds correct amount of water for
optimal cleaning. See "What's New Under the Lid."
Both hoses must be attached and have water flowing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Solution