Samsung DV50 User Manual page 109

Before contacting a service center
Situation Suggested remedies
• Make sure that the USB cable is
connected correctly.
Your computer does
• Make sure that your camera is switched
not recognize your
on.
camera
• Make sure that you are using a
supported operating system. (p. 83, 88)
The file transmission may be interrupted by
Your computer
disconnects the camera static electricity. Disconnect the USB cable
while transferring files
and connect it again.
• Depending on the video player programs
installed on your PC, video files captured
by your camera may not play. To ensure
Your computer cannot
the video files play on your computer,
play videos
install and use the Intelli-studio. (p. 84)
• Make sure that the USB cable is
connected correctly.
Situation
Intelli-studio is not
functioning properly
108
Appendixes
Suggested remedies
• End Intelli-studio and restart the program.
• You cannot use Intelli-studio on
Macintosh computers.
• Make sure that PC Software is turned
On in the settings menu. (p. 95)
• Depending on your computer's
specification and environments, the
program may not launch automatically.
In this case, click Start → My Computer
→ Intelli-studio → iStudio.exe on your
computer.