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Fault
The programme does
not start.
The door cannot
be opened.
The water is not drain-
ing.
Cause and troubleshooting
Remove any trapped laundry.
2.
Close the door.
3.
Press
to start the programme.
4.
The detergent drawer has not been pushed in as far
as it can go.
Push the detergent drawer in as far as it will go.
▶
The pump for the intelligent dosing system is blocked.
Switch off the appliance.
1.
Clean the pump unit.
2.
→ "Cleaning the detergent drawer", Page 40
If this display appears again, call customer service.
3.
→ "Customer Service", Page 58
Note: You can start the washing programme if you de-
activate the intelligent dosing system and dose manu-
ally.
→ "Buttons", Page 23
The detergent drawer has not been pushed in fully.
Push in the detergent drawer until the symbol goes
▶
out.
is activated.
Continue the programme by selecting Spin or
▶
Drain and pressing
The temperature is too high.
Wait until the temperature has dropped.
▶
→ "Cancelling the programme", Page 33
▶
Water level is too high.
Select a suitable programme for draining.
▶
→ "Programmes", Page 26
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 57
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 42
▶
is activated.
Troubleshooting en
.
49
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