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FAQs
WARNING: to reduce the risk of personal injury, unplug the steam stick before performing
maintenance/troubleshooting checks.
Is there an accessory missing?
•
Check the Parts Overview page in the guide to make sure
the part is definitely included in your unit
• If the part is missing we're here to help. Simply call us on:
0844 412 8455
Why won't the stick steam cleaner run?
•
Unit may not be plugged into the electrical outlet correctly,
ensure the plug is pushed in securely
• The electrical outlet may not be working properly, check
the fuse or breaker, or consult an electrician
• The power cord may be damaged, if it is it must be
replaced by the manufacturer or similarly
qualified person
What do I do if an accessory/the unit has become damaged
or broken?
•
Visit vax.co.uk for parts and spares
• Please call our Careline to purchase new spares or order
a replacement
vax.co.uk
Why is the stick steam cleaner not producing steam?
•
There may be no water in the tank; please refer to the
operation section
•
The water tank may not be fitted correctly; please refer to
the operation section
Why won't the microfibre cleaning pad pick up dirt?
•
The cleaning pad may already be saturated with dirt and
needs washing, please refer to the maintenance section
we're here if you need us
Instead of taking me back to the shop, simply visit;
vax.co.uk/support • vaxireland.ie
(UK) 0844 412 8455 (ROI) 1-800 928 308
This does not a ect your statutory rights.
or call:
9
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