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132996510.qxd
11/07/01
Service
In the section "Something not working?" some problems that can be
solved by yourself are listed. Read this section in the event of problems.
If you are not able to find a solution, contact the Service centre.
(Addresses and telephone numbers are given on the enclosed leaflet).
In all cases, explain your problem carefully, in order to facilitate trou-
bleshooting: the engineer will be able to decide whether a service call is
necessary.
Take note of the serial number (Ser.No.) and the product number (Prod.
No.) indicated on the rating plate.
Ser. No. . . . . . . . . . . . . . . . . . . . . . .
Prod. No. . . . . . . . . . . . . . . . . . . . . .
Furthermore, try to specify, as precisely as possible:
-
The symptoms of the fault
-
When the fault occurs
-
The alarm code displayed
When can a service visit be charged during the guarantee period?
-
when it should have been possible to solve the problem by yourself,
with the help of the troubleshooting chart (see section "Something
not working?")
-
when the engineer has to come out several times because he has not
been given all the relevant information he needs and so, for exam-
ple, has to fetch spare parts. Repeated trips can be avoided if you
prepare your call to the Service centre as described above.
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(Nero/Process Black pellicola)
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