Troubleshooting - Westinghouse WCM2000WD User Manual

TROUBLESHOOTING

What to do before calling for service
Here are some easy checks you can make yourself before you call for service. You may easily locate the problem and
save yourself the inconvenience, time, and money of a service call.
PROBLEM SOLUTION
Check that the cord is plugged into the outlet properly and that the outlet is switched "on".
Freezer is not
operating
Check with another appliance or lamp to see if the outlet has electrical supply.
Try adjusting the temperature control to a slightly "colder" position.
The interior may need cleaning.
Some foods produce odours and should be covered.
If there are odours
inside the freezer
Some containers and wrapping can cause odours.
Ask yourself if the odour started about the same time you started storing something unusual.
The lid will not
Check the storage level of frozen food.
close
Temperature on the
In normal operation, the freezer transfers heat from inside to outside of the cabinet. It is
outside and rear
normal for the side and rear of the freezer to feel warm/hot while operating. This will be more
side of the freezer
noticeable during start up and hot ambient conditions.
is hot/warm
Power failure (due
Do not open the lid. Frozen food should not be affected if the failure lasts for less than 20
to the failure of
hours. If the power is unavailable for longer, then the food should be removed and eaten
external power
immediately or discarded.
supply)
It is normal for the lid to be difficult to open just after you have closed it.
When you open the lid warm air enters the freezer and mixes with the cold air in the freezer,
after the lid is closed again the pressure inside the freezer decreases, creating a vacuum effect,
making the lid hard to open.
The pressure will equalise and allow the lid to be opened normally. Depending on the size of
your freezer, how full your freezer is, the time for the pressure to equalise can vary.
If you need to access your freezer more frequently and cannot wait for the pressure to
equalise, using the ice scraper supplied, gently force the scraper between the seal and the top
of the freezer, then rotate the scraper down to lift the seal, you should hear air being drawn
The lid is difficult
into the freezer.
to open
The lid will now open with ease.
TROUBLESHOOTING
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