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5. TROUBLESHOOTING
5.1 Troubleshooting
5.1.1 Manually initiate a sound source broadcast without sound?
1）Check whether the device audio source input interface or auxiliary audio source input
interface has audio input. Press the monitor button to monitor the audio source input channel,
whether there is sound output from the left speaker on the front panel;
2） Check whether the output interface of the device group is properly connected. Press the
monitor button to monitor the target partition channel, whether there is sound output from
the speaker on the left side of the front panel; if there is sound, check whether the signal light
of the channel of the power amplifier module corresponding to the Peering Frame is always on;
check the power input and output interface and power amplifier interface of the matrix and
Peering Frame Whether the connection cable is connected normally; whether the output
wiring of the matrix speaker circuit is normal;
5.1.2 Press the self-check button, the indicator light on the panel of the Peering Frame does
not respond?
Check the matrix controller and the Peering Frame to check whether the interface is well
connected with the network cable;
5.1.3 In the main interface of the matrix controller UI, the displayed channel name does not
match the configured name?
Check whether the device has uploaded the parameters configured in the matrix
configuration tool;
5.1.4 Press the manual button to initiate the broadcast, and there is no response when
pressing the shuttle button?
Check whether the monitor status light of the device is green, if it is green, the device
enters the monitor state, and the broadcast cannot be initiated at this time; press the monitor
button to exit the monitor state and initiate the broadcast again;
5.1.5 When the server is offline, the time display is abnormal?
This situation may be caused by the exhaustion of the battery of the device. Please replace
the battery at the J8 position in the product (Note: This operation must be performed by a
professional). The specific steps are as follows:
Required tools: Phillips screwdriver (or electric screwdriver), tweezers.
Step one：Using a Phillips screwdriver (or electric screwdriver), remove all 9pcs of M3*5
countersunk countersunk screws on the side and back of the device and remove the upper
cover.
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