Appendix; Troubleshooting - Samsung SYNCMASTER P2370HD User Manual

APPENDIx

Troubleshooting

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If the TV seems to have a problem, first try this list of possible problems and solutions. If none of
these troubleshooting tips apply, call Samsung customer service at 1-800-SAMSUNG.
Problem
Poor picture.
Poor sound quality.
No picture or sound.
No sound or sound is too low at
maximum volume.
The TV operates erratically.
The TV won't turn on.
Remote control malfunctions.
'Check signal cable' message.
'Not Supported Mode' message.
Digital broadcasting screen
problem.
The image is too light or too dark.
Black bars on the screen.
Picture has a Red/Green or Pink
tint.
Closed Captioning not working.
Snowy picture.
Possible Solution
Try another channel. / Adjust the antenna. / Check all wire
connections.
Try another channel. / Adjust the antenna.
Try another channel. / Press the SOURCE button.
Make sure the TV is plugged in. / Check the antenna
connections.
First, check the volume of units connected to your TV
(digital broadcasting receiver, DVD, cable broadcasting
receiver, VCR, etc.). Then, adjust the TV volume
accordingly.
Unplug the TV for 30 seconds, then try operating it again.
Make sure the wall outlet is working.
Replace the remote control batteries.
Clean the upper edge of the remote control (transmission
window).
Check the battery terminals.
Ensure that the signal cable is firmly connected to the PC
and DVI source.
Check the maximum resolution and connected device's
Video frequency.
Compare these values with the data in the Display Modes.
Please check the digital signal strength and input antenna.
Adjust the Brightness and Contrast. / Adjust the Fine
tuning.
Make sure the broadcast you're receiving is High Definition
(HD).
HD channels sometimes broadcast Standard Definition
(SD) programming, which can cause black bars.
Set your cable/satellite box to stretch or widescreen mode
to eliminate the bars.
Make sure the Component cables are connected to the
correct jacks.
If you are using a Cable/Satellite box, you must set Closed
Captioning on the box, not your TV.
Your cable box may need a firmware upgrade. Please
contact your Cable company.
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