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Maintenance and Service Guide
X32C model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

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Table of Contents
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Summary of Contents for HP X32C

  • Page 1 Maintenance and Service Guide X32C model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
  • Page 2 Devices, Inc. Bluetooth is a trademark sure to read “Important Safety Information”. owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries.
  • Page 3: Table Of Contents

    Table of Contents 1 Getting started ............................... 2 Important safety information ..........................2 Important service information and precautions ....................2 RoHS (2002/95/EC) requirements ........................3 General descriptions ............................3 Firmware updates ............................... 3 Before returning the repaired product to the customer ..................3 2 Monitor features ..............................
  • Page 4: Getting Started

    Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
  • Page 5: Rohs (2002/95/Ec) Requirements

    Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
  • Page 6: Monitor Features

    For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product. Then select Manuals.
  • Page 7: Front Components

    Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Control Function Menu/OK If the OSD menu is open, press to confirm selection. If the OSD menu is closed, press to open the OSD menu. Next Active If the OSD menu is close, switches the monitor’s input source to the Input/Up/Increase...
  • Page 8: Rear Components

    Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-2: Rear components and their descriptions Control Function Power connector Connects the power cord HDMI port Connects an HDMI cable from the monitor to a source device such as a computer.
  • Page 9: Locating The Serial Number And Product Number

    The SPEC label (1) and Barcode label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model.
  • Page 10: Llustrated Parts Catalog

    Description DECO_BASE L32WR-Dblc1hp-p12 LENS_POWER MIDDLE_FRAME L32WR-Dblc1hp-p12 INSULATING SHEET 178*144 PWR PCB CEM1 SS 160*122*1.6mm HP N/A 60W KEY PCB FR4 DS 104.5*25mm*1.6mm HP N/A N LED PCB FR4 DS 26.1*12.5*1.2 VIEWSONIC N BASE_ASS’Y NA NA stand ass''y NA NA REAR_COVER L32WR-Dblc1hp-p12 MAINFRAME MAIN PCB FR4 4L 122*130*1.6mm HP N/A N/A...
  • Page 11: How To Order Parts

    How to order parts The HP authorized repair center can purchase the power board from HP. Power board Manufacturer part Description HP spare part number number PSU HP X32C M84746-001 PLPCKH362UQA3 Capacitors and connectors are available for purchase from the following EU distributors:...
  • Page 12: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
  • Page 13: Rear Cover

    Rear Cover Before removing the Rear Cover, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 10. Remove the Rear Cover: 1) Remove four screw from the rear case. 2) Use your fingers to split the left and right sides apart between the middle frame and rear case. 3) Insert the scraper bar tool into the gap between the middle frame and rear case, and then rotate.
  • Page 14 4) Remove the the tapes and the pins. 5) Remove 2 screws from the bracket. 6) Disassemble 5 screws from the board. 7) Disassemble all the boards from housing. 8) Disconnect all the wires from the board.
  • Page 15: Power Board

    Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 10. Remove the power board: 1) The HP E24m G4 power board connector position is as follows: CN802 Warning: After unplugging the...
  • Page 16 MAIN BOARD Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 10. IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user.
  • Page 17: Audio Connector Cn601

    with the applicable regulations for repairers of electrical equipment in the Member States where it operates. Reference to an official registration system as professional repairer, where such system exists in the Member States concerned, shall be accepted as proof of compliance with this point. The professional repairer is covered by insurance covering liabilities resulting from its activity, regardless of whether this is required by the Member State.
  • Page 18: Dp Connector Cn551

    2) Use a hot air gun to melt the solder on the pins. 3) Lift the CN501 connector from the circuit board. 4) Place the new component on the circuit board. Be sure that it matches the footprint. 5) Solder the new component. DP connector CN551 Repair the DP connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin.
  • Page 19: Function Test

    3) Lift the CN502 connector from the circuit board. 4) Place the new component on the circuit board. Be sure that it matches the footprint. 5) Solder the new component. Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item...
  • Page 20 Screen is blank Power cord is disconnected. Connect the power cord. or video is flashing. Monitor is off. Power the power button. NOTE: If pressing the Power button has no effect, press and hold the power button for 10 seconds to disable the Power button lockout feature.
  • Page 21: Index

    Index components RC removal, 11 front, 5 rear components, 6 rear, 6 removal connector repair, 13 power board, 13 features, 4 RC, 11 firmware updates, 3 removal and replacement procedures, 10 front components, 5 returning to customer, 3 function test, 17 RoHS (2002/95/EC) requirements, 3 how to order parts, 9 safety information, 2...

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