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en Troubleshooting
Fault
The door cannot
be opened.
The water is not drain-
ing.
44
Cause and troubleshooting
– – – is activated.
Continue the programme by selecting Spin or
▶
Drain and pressing Start/Reload.
→ "Resuming the programme when the programme
status is Rinse Hold", Page 36
The temperature is too high.
Wait until the temperature has dropped.
▶
→ "Cancelling the programme", Page 35
▶
Water level is too high.
Select a suitable programme for draining.
▶
→ "Programmes", Page 28
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 49
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 38
▶
– – – is activated.
Continue the programme by selecting Spin or
▶
Drain and pressing Start/Reload.
→ "Resuming the programme when the programme
status is Rinse Hold", Page 36
The water outlet hose is connected too high.
Install the water outlet hose at a maximum height of
▶
1 metre.
Detergent dosage is too high.
Immediate measure: Mix one tablespoon of fabric
▶
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
Reduce the amount of detergent for the next wash-
▶
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
Remove any unapproved extensions from the water
▶
hose. Connecting the appliance
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