Troubleshooting Tips - GE JCAS745 Owner's Manual And Installation Instructions

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Troubleshooting Tips

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Problem
Radiant Cooktops
Surface units will not
maintain a rolling boil or
cooking is not fast
enough.
Surface units do not work
properly
Scratches (may appear as
cracks) on cooktop glass
surface
Areas of discoloration on
the cooktop
Plastic melted to the sur-
face
Pitting (or indentation) of
the cooktop
Frequent cycling off and
on of surface units
86
Possible Causes
Improper cookware being used.
A fuse in your home may be blown or
the circuit breaker tripped.
Cooktop controls improperly set.
Incorrect cleaning methods being
used.
Cookware with rough bottoms being
used or coarse particles (salt or sand)
were between the cookware and the
surface of the cooktop.
Cookware has been slid across the
cooktop surface.
Food spillovers not cleaned before
next use.
Hot surface on a model with a light-
colored glass cooktop.
Hot cooktop came into contact with
plastic placed on the hot cooktop.
Hot sugar mixture spilled on the cook-
top.
Improper cookware being used.
What To Do
• Use pans which are flat and match the diameter of the surface
unit selected.
• Replace the fuse or reset the circuit breaker.
• Check to see the correct control is set for the surface unit you
are using.
• Scratches are not removable. Tiny scratches will become less
visible in time as result of cleaning.
• To avoid scratches, use the recommended cleaning proce-
dures. Make sure bottoms of cookware are clean before use,
and use cookware with smooth bottoms.
• See the Cleaning the glass cooktop section.
• This is normal. The surface may appear discolored when it is
hot. This is temporary and will disappear as the glass cools.
• See the Glass surface - potential for permanent damage sec-
tion in the Cleaning the glass cooktop section.
• Call a qualified technician for replacement.
• Use only flat cookware to minimize cycling.