Dell Inspiron 17 5000 Service Manual
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Dell Inspiron 17 5000 Service Manual

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Inspiron 17 5000
Service Manual
Regulatory Model: P32E
Regulatory Type: P32E001
February 2017
Rev. A02

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Summary of Contents for Dell Inspiron 17 5000

  • Page 1 Inspiron 17 5000 Service Manual Regulatory Model: P32E Regulatory Type: P32E001 February 2017 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................8 Before you begin .................................8 Safety instructions................................8 Recommended tools................................9 Screw list....................................9 Chapter 2: After working inside your computer................11 Chapter 3: Removing the optical drive..................12 Procedure.....................................12 Chapter 4: Replacing the optical drive..................14 Procedure.....................................14 Chapter 5: Removing the base cover....................15 Prerequisites..................................
  • Page 4 Procedure....................................25 Post-requisites...................................26 Chapter 13: Removing the wireless card..................27 Prerequisites..................................27 Procedure.................................... 27 Chapter 14: Replacing the wireless card..................29 Procedure....................................29 Post-requisites...................................30 Chapter 15: Removing the coin-cell battery................. 31 Prerequisites..................................31 Procedure.....................................31 Chapter 16: Replacing the coin-cell battery................. 33 Procedure....................................33 Post-requisites................................... 33 Chapter 17: Removing the touch pad...................
  • Page 5 Procedure....................................45 Post-requisites...................................45 Chapter 25: Removing the optical-drive interposer..............46 Prerequisites..................................46 Procedure....................................46 Chapter 26: Replacing the optical-drive interposer..............47 Procedure.................................... 47 Post-requisites................................... 47 Chapter 27: Removing the display assembly................48 Prerequisites..................................48 Procedure....................................48 Chapter 28: Replacing the display assembly................50 Procedure....................................50 Post-requisites...................................50 Chapter 29: Removing the system-board assembly..............51 Prerequisites..................................
  • Page 6 Procedure....................................64 Post-requisites...................................64 Chapter 37: Removing the palm rest and keyboard assembly............65 Prerequisites..................................65 Procedure....................................65 Chapter 38: Replacing the palm rest and keyboard assembly............67 Procedure.................................... 67 Post-requisites................................... 67 Chapter 39: Removing the display bezel..................68 Prerequisites..................................68 Procedure....................................68 Chapter 40: Replacing the display bezel..................70 Procedure....................................70 Post-requisites...................................
  • Page 7 Chapter 49: Removing the display back-cover and antenna assembly.......... 83 Prerequisites..................................83 Procedure....................................83 Chapter 50: Replacing the display back-cover and antenna assembly.......... 85 Procedure....................................85 Post-requisites...................................85 Chapter 51: Flashing the BIOS..................... 86 Chapter 52: Diagnostics......................87 Chapter 53: Getting help and contacting Dell................89 Contents...

  • Page 8: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Recommended Tools

    CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.
  • Page 10 Component Secured to Screw type Quantity Screw image Optical-drive interposer Palm rest and keyboard M2x2 Big Head assembly Panel Display back-cover and M2x3 antenna assembly Power-adapter port Palm rest and keyboard M2x3 assembly Power-button board Palm rest and keyboard M2x3 assembly System board assembly Palm rest and keyboard...

  • Page 11: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 12: Chapter 3: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.
  • Page 13 a. optical drive b. M2x3 screws (2) c. optical-drive bracket 6. Pull the optical-drive bezel carefully to remove it from the optical drive. a. optical-drive bezel b. optical drive c. tabs (3) Removing the optical drive...

  • Page 14: Chapter 4: Replacing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.

  • Page 15: Chapter 5: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 16 a. base cover Removing the base cover...

  • Page 17: Chapter 6: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 18: Chapter 7: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 19: Chapter 8: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 20: Chapter 9: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 21 5. M2.5x5 screws (3) 4. Remove the screws that secure the hard-drive bracket to the hard drive. 5. Lift the hard drive from the hard-drive bracket. a. hard drive b. hard-drive bracket c. M3x3 screws (4) 6. Disconnect the interposer from the hard drive. a.

  • Page 22: Chapter 10: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 23: Chapter 11: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 24 a. memory module b. securing clips (2) c. memory-module slot Removing the memory modules...

  • Page 25: Chapter 12: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 26: Post-Requisites

    Post-requisites 1. Replace the battery. 2. Replace the base cover. 3. Replace the optical drive. Replacing the memory modules...

  • Page 27: Chapter 13: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 28 1. M2x3 screw 2. wireless-card bracket 3. antenna cables (2) 4. wireless card 5. wireless-card slot Removing the wireless card...

  • Page 29: Chapter 14: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 30: Post-Requisites

    1. wireless-card slot 2. notch 3. wireless card 4. tab 5. antenna cables 6. wireless-card bracket 7. M2x3 screw Post-requisites 1. Replace the battery. 2. Replace the base cover. 3. Replace the optical drive. Replacing the wireless card...

  • Page 31: Chapter 15: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 32 a. coin-cell battery cable b. coin-cell battery c. palm rest and keyboard assembly Removing the coin-cell battery...

  • Page 33: Chapter 16: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 34: Chapter 17: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 35 5. touch-pad cable 6. latch 3. Remove the screws that secure the touch-pad bracket to the palm rest and keyboard assembly. 4. Remove the screws that secure the touch pad to the palm rest and keyboard assembly. 5. Gently peel the tape, and lift the touch pad off the palm rest and keyboard assembly. 1.

  • Page 36: Chapter 18: Replacing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 37: Chapter 19: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 38 3. palm rest and keyboard assembly 4. routing guides Removing the speakers...

  • Page 39: Chapter 20: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 40: Chapter 21: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 41 1. latch 2. I/O-board cable 3. I/O board 4. palm rest and keyboard assembly 5. M2.5x5 screw Removing the I/O board...

  • Page 42: Chapter 22: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 43: Chapter 23: Removing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 44 3. latch 4. I/O-board cable 5. speaker cable 6. speaker 7. routing guides 8. palm rest and keyboard assembly 5. Open the latch and disconnect the status-light cable from the system board. 6. Peel off the status-light board cable from the palm rest and keyboard assembly. 7.

  • Page 45: Chapter 24: Replacing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 46: Chapter 25: Removing The Optical-Drive Interposer

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 47: Chapter 26: Replacing The Optical-Drive Interposer

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 48: Chapter 27: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 49 5. palm rest and keyboard assembly 6. tape 5. Lift the display hinges from the palm rest and keyboard assembly. 6. Slide and lift the palm rest and keyboard assembly. a. palm rest and keyboard assembly b. display hinges (2) Removing the display assembly...

  • Page 50: Chapter 28: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 51: Chapter 29: Removing The System-Board Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 52 1. latch 2. optical drive connector-board cable 3. latch 4. latch 5. status-light board cable 6. I/O-board cable 7. hard-drive cable 8. latch 3. Lift the connector latches and disconnect the touchpad cable from the system board. 4. Lift the connector latch and disconnect the keyboard cable from the system board. 5.
  • Page 53 1. touchpad cable 2. latch 3. system board 4. latch 5. keyboard cable 6. speaker cable 7. coin-cell battery cable 6. Remove the screws that secure the system board assembly to the palm rest and keyboard assembly. 7. Carefully lift the system board assembly from the inner edge to release the system board assembly from the palm rest and keyboard assembly.
  • Page 54 1. M2x3 screws (3) 2. system board 3. palm rest and keyboard assembly 4. M2.5x5 screw (1) 9. Disconnect the power-adapter port cable from the system board. 10. Lift the latch and disconnect the power-button cable from the system board. 11.

  • Page 55: Chapter 30: Replacing The System-Board Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 56: Chapter 31: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 57 1. heat-sink assembly 2. M2x3 screws (3) 3. system board 4. captive screws (4) 5. fan cable Removing the heat-sink assembly...

  • Page 58: Chapter 32: Replacing The Heat-Sink Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 59: Chapter 33: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 60 3. M2x3 screw 4. tape 5. power-button board 6. palm rest and keyboard assembly Removing the power-button board...

  • Page 61: Chapter 34: Replacing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 62: Chapter 35: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 63 1. routing guide 2. power-adapter port cable 3. M2x3 screw 4. power-adapter port 5. palm rest and keyboard assembly Removing the power-adapter port...

  • Page 64: Chapter 36: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 65: Chapter 37: Removing The Palm Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 66 1. palm rest and keyboard assembly Removing the palm rest and keyboard assembly...

  • Page 67: Chapter 38: Replacing The Palm Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 68: Chapter 39: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 69 c. plastic scribe Removing the display bezel...

  • Page 70: Chapter 40: Replacing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 71: Chapter 41: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 72 c. M2x3 screws (4) 3. Gently peel the tape, then lift the latch and disconnect the display cable from the display-cable connector. 4. Lift the display panel off the display back-cover. 1. tape 2. display cable 3. latch 4. display back-cover 5.

  • Page 73: Chapter 42: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 74: Chapter 43: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 75 3. M2.5x4 screws (8) 4. display panel Removing the display hinges...

  • Page 76: Chapter 44: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 77: Chapter 45: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 78 1. camera cable 2. camera 3. plastic scribe 4. display back-cover Removing the camera...

  • Page 79: Chapter 46: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 80: Chapter 47: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 81 3. M2.5x4 screws (4) 4. display back-cover 3. Disconnect the camera cable from the camera module. 4. Peel off the camera cable from the display back-cover. 5. Note the display cable routing and remove the display cable from the routing guides on the display back-cover. 1.

  • Page 82: Chapter 48: Replacing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 83: Chapter 49: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 84 1. display back-cover and antenna assembly Removing the display back-cover and antenna assembly...

  • Page 85: Chapter 50: Replacing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 86: Chapter 51: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 87: Chapter 52: Diagnostics

    Diagnostics Power and battery-status light/ hard-drive activity light Indicates the battery-charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.
  • Page 88 ● Solid white – Caps Lock enabled. ● Off – Caps Lock disabled. Diagnostics...

  • Page 89: Chapter 53: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and services www.dell.com Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

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