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Alcatel-Lucent 4059EE User Manual

Attendant console
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4059EE – R1.5
Alcatel-Lucent 4059 Extended Edition
Attendant Console
User guide
8AL90608USAD ed01
March 2014

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Summary of Contents for Alcatel-Lucent 4059EE

  • Page 1 4059EE – R1.5 Alcatel-Lucent 4059 Extended Edition Attendant Console User guide 8AL90608USAD ed01 March 2014...

  • Page 2: Table Of Contents

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Table of Contents 4059EE Operator application ........................5 Introduction ............................6 Start the operator ..........................7 Operator startup ........................8 Overview ............................9 Call handling windows ......................13 3.1.1 Call handling image ......................15 3.1.2...
  • Page 3 Settings ........................... 99 4.2.1 System settings ......................100 4.2.1.1 Call handling setting dialog................. 100 4.2.1.2 Application Settings dialog ................. 101 4.2.1.3 Alcatel-Lucent OXE settings dialog ..............103 4.2.2 More settings ........................ 106 4.2.2.1 Application settings ..................... 106 4.2.2.1.1 Language ......................106 4.2.2.1.2 Keyboard shortcuts ..................
  • Page 4 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.3.2 Edit personal directory ....................152 4.3.3 Import personal directory ..................... 152 4.3.4 Export personal directory ..................... 154 Help ............................155 4.4.1 License Information window ..................155 4.4.2 Logfile location ......................156 4.4.3...

  • Page 5: 4059Ee Operator Application

    4059EE Operator application Alcatel-Lucent, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.

  • Page 6: Introduction

    The application is an expandable, high end interface with support for add-ons, created to give the optimal overview, flexibility and control to the operator. The application can use a standard keyboard or a dedicated Alcatel-Lucent USB keyboard. The type of attached keyboard is automatically detected during the application startup.

  • Page 7: Start The Operator

    In a standard installation of the application, a shortcut is created on you desktop. To start the application you can double click the shortcut icon. From the start menu The application is found in the folder named Alcatel-Lucent 4059EE under "4059EE" in the all programs folder. 8AL90608USAD Ed01...

  • Page 8: Operator Startup

    2.1 Operator startup During the startup of the application the load progress is shown in the statusbar. Day/Night During the load process the sign on button is disabled. PCX Connection indicator Indicates the connection state to the Alcatel-Lucent OmniPCX Enterprise. 8AL90608USAD Ed01...

  • Page 9: Overview

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Overview Application title bar The title bar shows the individual attendant call if it's defined in the Alcatel- Lucent OmniPCX Enterprise. If no individual attendant call is created, the attendant set directory number is shown.
  • Page 10 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide The globe icon represents an external caller. The phone set icon is shown for internal extensions. There is overlay icons that visualize the status of the call with shape, color and a symbol.
  • Page 11 Attendant Console User Guide Call queues The queue pane can have one of two different looks depending on the configuration in the Alcatel-Lucent OmniPCX Enterprise. It will display three queues if a "Call presentation/Common hold" Park key is configured. In lack of the Park key, the area is divided into two queues.
  • Page 12 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Status bar status bar is used to display and modify the status of the operator and the Alcatel-Lucent OmniPCX Enterprise. Busy Lamp Field The busy lamp field display real time status of configured sets, trunk groups and individual trunks.

  • Page 13: Call Handling Windows

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.1 Call handling windows The call handling fields gives information of the calls with icons and text. Call status The call status is visualized by a combined image. Call information 8AL90608USAD Ed01...
  • Page 14 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Each window contains up to 6 rows of information;  Calling number & name including forward & association states  Entity  Device state  Call state  Call condition, characteristics and user data (i.e. forward to text info, taxation...)

  • Page 15: Call Handling Image

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.1.1 Call handling image External call An external part is represented by a globe. 8AL90608USAD Ed01...
  • Page 16 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Internal call Internal parts are represented by a phone set. Device state The state of the device is represented by a symbol that is drawn on top of the call state shape.

  • Page 17: Call Alert Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.1.2 Call alert window Answer button Click this button to answer the call. Call information Information about the call. Close button Closes the window 8AL90608USAD Ed01...

  • Page 18: Status Bar

    Press the pause button to reactivate the operator. PCX mode This icon show the Alcatel-Lucent OmniPCX Enterprise status wich can be in one of the following four modes: Night service - Incoming call are routed according to the night routing table.
  • Page 19 Forward 2 - The incoming calls are routed according to the "Mode 2" routing table. Note. The call distribution table is defined in the Alcatel-Lucent OmniPCX Enterprise. Hands free Controls and displays the status of the hands free mode.
  • Page 20 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Loudspeaker Controls and displays the status of the loudspeaker. Speaker inactive. Speaker active. Press the button to toggle mode. Loudspeaker volume Displays the loudspeaker volume. Very low Normal High Volume down Press the button to lower the volume.
  • Page 21 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Auto answer Controls and displays the automatic answer status. Automatic answer active. Manual answer mode. To activate this function you need to go through the guide mode. Auto transfer Controls and displays the automatic transfer mode.
  • Page 22 Indicates the status of the bundle/trunk reservation in the service mode dialog. Normal state Trunks reserved by operator Keyboard type Indicates the detected keyboard type. Standard keyboard detected Alcatel-Lucent keyboard detected Connection state Indicates the connection to the Alcatel-Lucent OmniPCX Enterprise Connected Not connected 8AL90608USAD Ed01...
  • Page 23 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Call waiting bar Shows the waiting calls in the queues with numerical values and illustrated with a colored bar. The numbers is from left to right: Normal calls : Medium calls : Urgent calls...

  • Page 24: Keyboard Layout

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.3 Keyboard layout The Alcatel-Lucent 4059EE comes with predefined mappings for standard keyboard as well as the special Alcatel-Lucent USB keyboard. You can also make your own mapping if you would like to have another mapping than default.
  • Page 25 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide S-Keys / F-Keys These dynamic keys are used to reach special functions provided by the Alcatel- Lucent OmniPCX Enterprise. Their current mapping is shown in the "S-Keys tool bar" "F-Keys tool bar" respectively.

  • Page 26: Alcatel-Lucent Usb Keyboard

    Attendant Console User Guide 3.3.2 Alcatel-Lucent USB Keyboard The Alcatel-Lucent keyboard S-Keys These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise. Their current mapping is shown in the "S-Keys tool bar". Clear input General key...
  • Page 27 Switch over key General key - Toggle between the Alcatel-Lucent 4059EE and the previously active windows application. F-Keys These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise.

  • Page 28: General Keys

    3.3.3 General keys Function Description Operator switch Toggle between the Alcatel-Lucent over 4059EE and the most recent used windows application. The keyboard is dedicated to the Alcatel- Lucent 4059EE Attendant Console application Clear/reset Set the focus to, and clears the input field.

  • Page 29: Call List Keys

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Answer camped Answer camped on and parked calls. calls Make call Number + Number + To make a call, start by enter the phone number and press the call key. For external calls - start with the trunk prefix.

  • Page 30: S-Keys

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.3.6 S-Keys There are six dynamic S-Keys available to the operator. The function associated with the keys depend on the status of the call in progress and are shown in the S-Key tool bar.

  • Page 31: Audio Keys

    Adjust the volume. default. Available in Lower volume keyboard shortcuts. Raise volume 3.3.9 Other keys Show call queues Show the call queues for the incoming, camped on and parked calls (depending of the configuration in the Alcatel-Lucent OmniPCX Enterprise). 8AL90608USAD Ed01...

  • Page 32: Busy Lamp Field

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.4 Busy Lamp Field The Busy Lamp Field (BLF) allows you to see real time status of different types of monitored items. To enable the BLF window, you tick the BLF checkbox in settings.

  • Page 33: Blf Configuration Popup Menu

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Tool tip A ”SuperToolTip” is shown when hovering over a device displaying textual description of the current status. Configure the BLF Right click in a free area anywhere in the BLF to show the configuration popup menu.
  • Page 34 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Align tab to top Set the BLF tabs on top of the panes. (Default setting) Align tab to left Set the BLF tabs on the left side of the panes. Align tab to right Set the BLF tabs on the right side of the panes.

  • Page 35: Add Item Dialog

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.4.1.1 Add item dialog Item type option Select the type of item to monitor. Cancel button Close the dialog without saving the data. 8AL90608USAD Ed01...

  • Page 36: Add Multiple Items

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide OK button Saves the item data and closes the dialog. Input fields Enter the information for your BLF item. 3.4.1.2 Add multiple items To add multiple items, bring up the add item dialog.

  • Page 37: Add New Tab Dialog

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.4.1.3 Add new tab dialog Tab description This will be the caption of the tab. Cancel button Close the dialog without saving any data. OK button Save the data and close the dialog.

  • Page 38: Rename Tab Dialog

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.4.1.4 Rename tab dialog Tab description This will be the new caption of the tab. Cancel button Close the dialog without saving any data. OK button Save the data and close the dialog.

  • Page 39: Import Items Dialog

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.4.1.5 Import items dialog The import item dialog is used to restore/load the BLF configuration from a file or on another operator PC. The file contains information of all the tabs and monitored items and their position on the pane and will replace the current configuration.

  • Page 40: Export Items Dialog

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.4.1.6 Export items dialog The export items is used to save the BLF configuration to a file in order to use it as a backup or import it on another operator PC.

  • Page 41: Blf Item Popup Menu

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.4.2 BLF item popup menu Rename Opens up the rename dialog. Remove Opens up the remove item confirmation dialog. Dial Dials the extension. Lock Locks the position of the BLF item. The item is unlocked and can be repositioned.

  • Page 42: Rename Item Dialog

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.4.2.1 Rename item dialog Cancel button Close the dialog without any changes saved. OK button Save the changes and close the dialog. 8AL90608USAD Ed01...

  • Page 43: Confirm Blf Item Removal Dialog

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.4.2.2 Confirm BLF item removal dialog OK button Removes the item and closes the dialog. Cancel button Cancel the removal and closes the dialog. 8AL90608USAD Ed01...

  • Page 44: Text Messages Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.5 Text messages window The text message window is reached by double click at the message icon in the status bar. Reception list List of all messages. Save button Save the message.
  • Page 45 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Message list Call back button Call the extension. 8AL90608USAD Ed01...

  • Page 46: Guide Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.6 Guide window Access the guide mode from the statusbar by a click at the guide mode button 8AL90608USAD Ed01...
  • Page 47 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Tree view feature menu To select a feature in the tree view menu you simply double click the item. Feature configuration area In this area you see the settings for the selected feature in the tree view feature menu.

  • Page 48: Guide Mode Tree View Menu

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.6.1 Guide mode tree view menu Guide Selected automatically when the guide mode is opened. A summary is shown on the left side of the window. Auto answer Enable or disable the automatic answer feature.
  • Page 49 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Language Set your preferred language. Program melody Select the melody and ringing level. Ringing type Set the ringing type. 8AL90608USAD Ed01...

  • Page 50: Guide

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.6.1.1 Guide The default Guide window opens each time Guide mode is opened. It displays the current settings of all the features under Guide mode. Operator group name The name of the associated GROP.
  • Page 51 The ringing parameters shows the current status of the following features: Tone- The current ringing melody. Type - Ringing type. Level - The volume of the ringing tone. Language The current language used for call handling. PBX Version Displays the version in the Alcatel-Lucent OmniPCX Enterprise. 8AL90608USAD Ed01...

  • Page 52: Auto Answer

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.6.1.2 Auto answer This feature is used to program the automatic (Enable) or manual (Disable) mode for connecting calls to the attendant. Current status Displays the current status Apply button Press to apply the setting(s) Enable/disable option Enable or disable the feature.

  • Page 53: Auto Transfer

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.6.1.3 Auto transfer Enable or disable automatic transfer mode. When enabled, the auto transfer feature allows for call routing to be carried out automatically when the attendant is finished dialing. When auto transfer...

  • Page 54: Auto Record

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.6.1.4 Auto record The auto record feature enables the real-time recording of operator’s phone conversations. Current status Displays the current status Apply button Press to apply the setting(s) Enable/disable option Enable or disable the feature.

  • Page 55: Program Melody

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.6.1.5 Program melody Here you can adjust the melody and the volume for the ringing tone. To change the ringing tone: 1. Select the ringing melody from the ringing tone list by clicking it once.
  • Page 56 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Ringing tone Listbox with available melody's. Apply button Press to apply the setting(s) Test button Press to play the selected ringing tone. Ringing level Adjust the ringing volume level by dragging left to lower, and right to increase.

  • Page 57: Ringing Type

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.6.1.6 Ringing type Here you can adjust the ringing type of your phone set. To set the Ringing type: 1. Select a ringing type from the list. 2. Click apply to accept the selection.

  • Page 58: Language

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Close button Closes the window. 3.6.1.7 Language You can select the language used to display information in the application from a predefined list. This only applies to the guide/service mode and user messaging dialogs.

  • Page 59: Service Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Language listbox Close button Closes the window. 3.7 Service window Access the service mode from the statusbar by a click at the service mode button 8AL90608USAD Ed01...
  • Page 60 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Tree view feature menu To select a feature in the tree view menu you simply double click the item. Configuration area In this area you see the settings of the selected feature in the tree view feature menu.

  • Page 61: Service Mode Tree View Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1 Service mode tree view window Service Selected automatically when the service mode is opened. A summary shown on the left side of the window. Charging Under the Charging option, the attendant can access Counter, Financial...
  • Page 62 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Traffic state Double click Traffic state to open the Traffic state panel. Traffic threshold Double click Traffic threshold to open the Traffic threshold panel. System Double click System to open the System panel.
  • Page 63 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Tax threshold Double click Cost threshold to open the Cost threshold panel. Duration threshold Double-dick Duration threshold to open the Duration threshold panel. Monitoring user list Double click monitoring users to open the Monitoring user list panel.
  • Page 64 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Deregistration Double click Deregistration to open the User query panel. Dect user modification Double-dick Dect user modification to open the User query dialog box. Expired DECT visitors Double click Expired wireless visitors to open the Expired wireless visitors panel.

  • Page 65: Service

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.1 Service Monitoring option Displays the filtered users, the type of filter on those users, the cost threshold, and the duration threshold. Traffic Displays the traffic state (Enabled or Disabled), and the traffic threshold.
  • Page 66 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide State Displays the group status. Close button Closes the window. 8AL90608USAD Ed01...

  • Page 67: Counter

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.2 Counter The counter is used to track calls on a per-user or per-node basis. Because the counter is tIypically used for billing purposes, it is recommended that the system administrator password protect the data in the counter.
  • Page 68 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Query field Enter your search parameters. Search type drop down Select the search criteria, fill in the query field and hit search button. Search button Select button Press this button to show the call history from the selected user in the result list.

  • Page 69: Financial Report

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.3 Financial report The Financial Reports window allows users to search and sort financial data in many different ways to generate reports. This information is often priority, so it is recommended that the administrator limit access to this window.

  • Page 70: Monitoring Options

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.4 Monitoring options The Monitoring option allows the attendant to create filters, or screening scenarios, that screen or monitor particular users. Users can be monitored or screened individually or as part of a group. Specific calls can also be monitored, sum as those of a specified duration or cost.
  • Page 71 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide User filter Select who is to be monitored from the following options: No users - no user activity will be monitored. All users - all user activity will be monitored. Users in the list - the attendant creates a list of users to monitor.

  • Page 72: Cost Threshold

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.5 Cost threshold The operator or a user authorized by the system administrator can determine and change the cost threshold. Current status Shows the current threshold. 8AL90608USAD Ed01...

  • Page 73: Duration Threshold

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.6 Duration threshold The attendant or a user authorized by the system administrator can determine and change the duration threshold. To change the duration threshold: 1. Enter the new duration threshold in the appropriate field.

  • Page 74: Monitoring User List

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.7 Monitoring user list Monitoring user's is used to display or alter the screening list. Monitoring list Lists the searched users. Add button Opens the user query panel. Delete button Deletes the selected user from the list.

  • Page 75: Traffic State

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.8 Traffic state Traffic Stale is used to monitor network activity and enable or disable the group call overflow feature. Current status Shows the current state. State selection Select enable or disable and press apply.

  • Page 76: Traffic Threshold

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.9 Traffic threshold Traffic threshold is used to monitor or modify the group call traffic threshold. Current status Shows the current overflow status. Overflow threshold Enter the overflow threshold value and press apply..

  • Page 77: Group Status

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.10 Group status Change the status of the group. Note: The window includes 4 separate services which may require the attendant password, or which may be restricted separately. Note: If a service requires a password, and the password has not been entered since service mode where opened, a dialog box opens after clicking apply.

  • Page 78: Entities Status

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.11 Entities status The Entities Status is the feature which allows the attendant to view the current list of entities. Note: The window includes 4 separate services which may require the attendant password, or which may be restricted separately.
  • Page 79 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Entity status buttons Select one of the following options:  Night   Forward 1  Forward 2  Normal - Set the status to follow the status of the operator group.

  • Page 80: System

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.12 System Date Enter the current date. Apply button Press to apply the setting(s) Time Enter the current time. 8AL90608USAD Ed01...

  • Page 81: Subscriber

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.13 Subscriber The counter is used to track calls on a per-user or per-node basis. Because the counter is typically used for billing purposes, it is recommended that the system administrator password protect the data in the counter.
  • Page 82 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Query field Enter your search parameters. Search type drop down Select the search criteria, fill in the query field and hit search button. Search button Click to search. Select button Press this button to show the subscribers services from the selected user in subscriber services details.

  • Page 83: Subscriber Services Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.13.1 Subscriber services window Click one of the following service tabs: Any changes made to the service take effect when the attendant selects a new service or clicks apply. • Info - displays the user's configuration, such as the user billing center, the operating categories, metering, etc.

  • Page 84: Whom

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.14 Whom IPUI number Enter the IPUI number of the set. Apply button Press to apply the setting(s) 8AL90608USAD Ed01...

  • Page 85: Pari

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.15 PARI PARI The system identification number associated with the wireless set displays. 8AL90608USAD Ed01...

  • Page 86: Dect Installation

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.16 DECT installation To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension.
  • Page 87 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Search type drop down Select the search criteria, fill in the query field and hit search button. Search button Search the system according to the search type and the filled information in query textbox.

  • Page 88: Registration

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.17 Registration Handset registration Select the type of DECT set: Permanent- used to allocate the DECT of an internal user. Internal visitor- used to allocate a DECT for use by a visitor.

  • Page 89: Deregistration

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.18 Deregistration To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension.
  • Page 90 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Search button Search the system according to the search type and the filled information in query textbox. Result list Select a set and press the uninstall button to unregister the DECT set from the system.

  • Page 91: Dect User Modification

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.19 DECT user modification To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension.
  • Page 92 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Search button Search the system according to the search type and the filled information in query textbox. Modify button Click to modify the selected set. Result list Select a set and press the modify button to modify the DECT set.

  • Page 93: Expired Dect Visitors

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.20 Expired DECT visitors Expired visitors list Lists the expired visitors DECT sets. Expiry button Click this button to list the DECT sets that have reached their expiry date. Deregister button Deregister the selected DECT set.

  • Page 94: Bundle Reservation

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.21 Bundle reservation Bundles list Lists the available trunk groups and their current status. Reserve button Reserves / release the selected trunk group. 8AL90608USAD Ed01...

  • Page 95: Bundle Auto Reservation

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.22 Bundle auto reservation Current status Shows the current status. Selection Select state. Apply button Press to apply the setting(s) 8AL90608USAD Ed01...

  • Page 96: Direct Outward Dialing

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.23 Direct outward dialing Current status Shows the current status. Selection Select state. Apply button Press to apply the setting(s) 8AL90608USAD Ed01...

  • Page 97: Out Of Service Trunk(S)

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 3.7.1.24 Out of service trunk(s) Current status Shows the status of the trunks. 8AL90608USAD Ed01...

  • Page 98: Application Menu

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Application menu The Alcatel-Lucent 4059EE menu is available in the upper part of the window and has three parts. A file menu, a settings menu, personal directory menu and one help menu.

  • Page 99: Exit

    Exit the application and if the operator is signed on, it will automatically sign off. 4.2 Settings You can configure the Alcatel-Lucent 4059EE in several ways to suite your way of working with the application. The settings are reached in the application menu.

  • Page 100: System Settings

    Changing the system settings can result in unwanted behavior of the application. 4.2.1.1 Call handling setting dialog Use with caution! Changing the system settings can result in unwanted behavior of the Alcatel-Lucent 4059EE application. Drop down Drop down list with the installed call handlers. Go to detailed settings button...

  • Page 101: Application Settings Dialog

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.1.2 Application Settings dialog Feature Selector button Brings up the call handling dialog. Warning, all changes will be discarded if you continue. A dialog will let you cancel the operation if you press the button by accident.
  • Page 102 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Language drop down Select the running language. (This can also be changed in the language settings) Reset to default button Resets all system settings to default. Warning, all customized settings will be discarded if you continue.

  • Page 103: Alcatel-Lucent Oxe Settings Dialog

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.1.3 Alcatel-Lucent OXE settings dialog Application Settings button Application Settings button Feature Selector button Feature Selector button Use IP Connection This shall always be ticked. For R&D purpose only. Alcatel-Lucent OXE button...
  • Page 104 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide PCX Host Enter the hostname or the IP-address of the Alcatel-Lucent OmniPCX Enterprise. Operator directory number Enter the physical directory number of the operator. Optional host 1 Optional host 2 Browse for folder button Brings up the "browse for folder"...
  • Page 105 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide ABC-A Com path Path to the abcacom.exe file. Normally this is automatically set during installation of the Alcatel-Lucent 4059EE software. Com port For R&D purpose only. PC has softphone Tick this checkbox if the PC operator will use a softphone as associated set.

  • Page 106: More Settings

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2 More settings Under the "more settings" menu you'll find the settings of all extensions and plug-ins. 4.2.2.1 Application settings 4.2.2.1.1 Language You can quickly change the language used in the application from the settings menu as shown in the image below.

  • Page 107: Keyboard Shortcuts

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.1.2 Keyboard shortcuts There is possible to modify/load/save/restore the keyboard shortcuts. The Keyboard shortcuts window is reached from the settings menu 4.2.2.1.2.1 Keyboard shortcuts window The keyboard shortcuts window is reached from the...
  • Page 108 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Command filter The filter let you quickly find what you're looking for. Just type a word that is included in a command and this will immediately reflect the command list. Command list Select the command that you would like to connect/change a shortcut.
  • Page 109 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Disable button Removes the shortcut from the selected command. Cancel button Close the dialog without saving any data. Shortcut currently associated to... If the key combination is used by another command you will see the currently associated command here.

  • Page 110: Load Keyboard Schema Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.1.2.2 Load keyboard schema window The load keyboard schema window is reached from the settings menu Feature selection drop down The selected feature. 8AL90608USAD Ed01...
  • Page 111 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Load path The path where from the schema will be loaded. Load schema button Replaces the current keyboard schema with the selected. Note: It's recommended to save the current schema before you load a schema.

  • Page 112: The Load Keyboard Schema Open Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.1.2.2.1 The load keyboard schema open window Treeview The selected folder on the screen shot is manually created. It's recommended to create a folder for your keyboard files in order to find them easy. You can also store the files on a shared network drive so all operators can access the file if preferred.
  • Page 113 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Keyboard file The Alcatel-Lucent 4059EE keyboard file to load. Filter Default is *.keyboard files. Do not change. Cancel button Close the dialog without saving any data. File name Selected .keyboard file. Open button Loads the selected file closes the dialog.

  • Page 114: Save Keyboard Schema Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.1.2.3 Save keyboard schema window The save keyboard schema window is reached from the settings menu Feature selection drop down Selected feature. 8AL90608USAD Ed01...
  • Page 115 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Save path The path whereto the schema will be saved. Save schema button Saves the schema to disk. Save dialog button Opens the "save schema window". 8AL90608USAD Ed01...

  • Page 116: The Save Keyboard Schema Save As Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.1.2.3.1 The save keyboard schema save as window Client area Treeview The selected folder on the screen shot is manually created. It's recommended to create a folder for your keyboard files in order to find them easy. You can also store the files on a shared network drive so all operators can access the file if preferred.
  • Page 117 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide File name Here is where you type your filename. Give it a descriptive name in order to find it more easy. File type Leave the file type as the default *.keyboard. Save button Saves the keyboard schema as the selected file name and closes the dialog.

  • Page 118: Restore Keyboard Shotcuts

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.1.2.4 Restore keyboard shotcuts If you want to restore the keyboard shortcuts to the default values you can do that by the "Restore keyboard shortcuts". Warning! All your current shortcuts will be replaces by the default one without further warnings.

  • Page 119: Unified Directory

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.1.4 Unified directory Brings up the Unified directory settings dialog 4.2.2.1.4.1 General Presence server host The address to the presence server host. This is used for the calendar lookup. 8AL90608USAD Ed01...
  • Page 120 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Search by first name Tick the box to set the search to search by first name. Cancel Close the dialog without saving any data. Save the data and close the dialog. Test Click to test connection.

  • Page 121: Messaging

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.1.4.2 Messaging The message template lets the operator send preformatted email messages. Template Shows a list of all defined templates. Edit Click to start editing the name of selected email template. Press [Enter] to save.
  • Page 122 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Click here to add a template. Max 10 templates can be created. Delete Click here to delete the selected template. Default Tick the box to set the selected template as default template.
  • Page 123 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Cancel Close the dialog without saving any data. Save the data and close the dialog. 8AL90608USAD Ed01...

  • Page 124: Enable Blf

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.1.5 Enable BLF In order to see the Busy Lamp Field pane it has to be enabled. This is done by set the "Enable BLF" menu item like the image below shows. If BLF is enabled a checkmark is visible left of the text.

  • Page 125: Integration Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.1.6 Log level The application saves events to a set of rotating log files in order to be able to track problems if they occur. The default level is "Low" and there is no reason to change it unlessa technician requests it requested by a technician.
  • Page 126 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Click to call Tick this checkbox if you want the Alcatel-Lucent 4059EE to dial for you when a callto-link is clicked. Click to search Tick this checkbox if you want the Alcatel-Lucent 4059EE to do a lookup in the PAM system when a pamto-link is clicked.

  • Page 127: Ics Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.3 ICS window The ICS plugin settings window is available from the settings menu 8AL90608USAD Ed01...
  • Page 128 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Host name Enter the host name of the ICS server Https Tick this checkbox if https is used. User name Enter the user name of a supervisor. Password Enter the password of the user entered in the user name field.

  • Page 129: Omnipcx Enterprise Settings

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.4 OmniPCX Enterprise settings Brings up the configuration dialog for Alcatel-Lucent OmniPCX Enterprise settings. 8AL90608USAD Ed01...

  • Page 130: Omnipcx Enterprise Settings Dialog

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.4.1 OmniPCX Enterprise Settings dialog Trunk seizure Enter the trunk seizure prefix used in the Alcatel-Lucent OmniPCX Enterprise International code Enter the international code prefix used in your country. Country code Enter the ITU-T E.164 country code regarding to where the operator application is installed.
  • Page 131 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Internal number length Enter the the length of the extensions used in your Alcatel-Lucent OmniPCX Enterprise. Use down flash Tick this box in order to automatically clear the screen when the call is cleared.
  • Page 132 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide OK button Save the data and close the dialog. Cancel button Close the dialog without saving any data. 8AL90608USAD Ed01...

  • Page 133: S-Keys

    Suited for users without Alcatel-Lucent usb keyboard. Call handling s- keys are positioned first in the list. The operator can also rearrange the keys using the up and down arrows. Use default layout Tick the box to use the default layout, same layout as previous 4059EE. 8AL90608USAD Ed01...
  • Page 134 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide S-keys These are the available S-keys. Navigation arrows Clicking these the selected S-keys will be moved up or down the list. Revert Clicking this will revert the layout to the first layout displayed in the list.
  • Page 135 Click to display the list with the available layouts. Keyboard layout A layout base on users using the specific 4059EE call handling keys on the keyboard, the common call handling keys is displayed last in the list. The list can be rearranged with arrows.

  • Page 136: Opentouch

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.4.3 OpenTouch Integration Tick to use integration to Alcatel-Lucent OpenTouch. Host name Enter the host name of the OpenTouch server Https Tick this checkbox if https is used. 8AL90608USAD Ed01...
  • Page 137 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Notification port Define the notification port. Notification public url Define the public notification address. This must be reachable from OpenTouch. User name Enter the user name of a supervisor. Password Enter the password of the user entered in the user name field.

  • Page 138: Presence Handler

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.5 Presence handler Brings up the presence handler settings dialog. 4.2.2.5.1 General Settings for the BLF pane. Grid size Enter the grid size for the BLF panes in order to use the...

  • Page 139: Presence Server

    Attendant Console User Guide 4.2.2.5.2 Presence Server Enable Tick the box to enable the connection. Address The multicast address where the 4059EE receives presence data from the presence server. Cancel button Close the dialog without saving any data. OK button Save the data and close the dialog.

  • Page 140: Ldap Directory

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.6 LDAP directory Brings up the LDAP configuration dialog. 4.2.2.6.1 LDAP settings Host name Enter the host name for the LDAP Server. Username Write the username for logging on to the LDAP server. This is only required with the login type basic.
  • Page 141 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Base dn Displays the currently selected base distinguished name. Secure connection Choose if the connection should use a secure protocol, available is LDAPS and TLS. Login type Choose which login type should be used. The available types are anonymous and basic.

  • Page 142: Set Base Distinguished Name

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Import Click to import settings. Brings up a open dialog for the LDAP settings Cancel Close the dialog without saving any data. Save the data and close the dialog. 4.2.2.6.1.1 Set base distinguished name Dialog to set base distinguished name.

  • Page 143: Attribute Mapping

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.6.1.2 Attribute mapping Object class List of the available LDAP object classes click to choose the class. Attributes 8AL90608USAD Ed01...
  • Page 144 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide The available attributes. To map the attribute, drag the attribute to the desired field in the mapping pane and drop it. The used attributes will be displayed in bold text. Mapping The fields that can be mapped. Four fields are mandatory and must be mapped to be able to save the mapping.
  • Page 145 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Clear all Click to clear all mappings. Cancel Close the dialog without saving any data. Save the data and close the dialog. 8AL90608USAD Ed01...

  • Page 146: Export Ldap Settings

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.6.1.3 Export LDAP Settings When clicking at the export button this dialog is displayed. Location Choose the location of where the file should be saved. File name Type in the file name.
  • Page 147 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Save Save the data and close the dialog. Cancel Close the dialog without saving any data. 8AL90608USAD Ed01...

  • Page 148: Import Ldap Settings

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.2.6.1.4 Import LDAP Settings When clicking on import this open dialog is displayed. Location The location where the file is stored. File name Type the name of the file. File type Leave the file type as the default *.lmap.

  • Page 149: Extensions Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.2.3 Extensions window The Extensions window is reached from the settings menu Extensions list Installed extensions. Disabled extensions are shown with text. 8AL90608USAD Ed01...
  • Page 150 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Plugins List of installed plugins. The plugins are normally located in the control pane. Providers List of installed providers. A provider is a piece of software that do lookups in external directories and are normally shown in the call handling windows.

  • Page 151: Personal Directory

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.3 Personal directory In the menu of the personal directory you can manage entries. Add personal directory entry Fill in the information in the dialog and press "Save". 4.3.1 Manage personal directory entries...

  • Page 152: Edit Personal Directory

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.3.2 Edit personal directory To edit an entry in the personal directory, simply search for the entry in this dialog and double click the name. The dialog from add a entry will be shown and you can edit the information.
  • Page 153 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 8AL90608USAD Ed01...

  • Page 154: Export Personal Directory

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.3.4 Export personal directory The export is used to save the PD entries to a file in order to use it as a backup or import it on another operator PC. To bring up the open dialog, click .

  • Page 155: Help

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.4 Help The help menu show some information about the Alcatel-Lucent 4059EE application. 4.4.1 License Information window The license information window is reached from the Help menu Licensed to Shows who the software is licensed to.

  • Page 156: Logfile Location

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Installed modules List of installed modules. Change License button Brings up the license dialog. Close button Closes the window. 4.4.2 Logfile location When pressing the option "Open logfile location" a window from the folder where the logfiles are stored will be opened.

  • Page 157: About Window

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 4.4.3 About window The about window is reached from the help menu Name and version Here you'll find the name and version of the Alcatel-Lucent 4059EE application. 8AL90608USAD Ed01...
  • Page 158 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Installed features List with all installed extensions and features. Close button Closes the window. View License button Displays the license dialog. Home page Visit Alcatel-Lucent on the web. 8AL90608USAD Ed01...

  • Page 159: Operation

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Operation This sections shows some call handling scenarios of 4059EE and is based on default settings. 5.1 Answering an incoming call When a call is answered in the Alcatel-Lucent 4059EE it is displayed in the...

  • Page 160: Vip Calls

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 5.2 VIP calls VIP calls are displayed in red color. The VIP information is displayed in brackets [ ] in the call information. 8AL90608USAD Ed01...

  • Page 161: Transfer A Call

    To transfer a call with blind transfer, the attendant presses the Make call key on the keyboard. To blind transfer the call using the Alcatel-Lucent USB Keyboard: 1. With a caller on the line, enter the number to whom the call will be transferred.

  • Page 162: Transfer A Parked Call

    Transfer/Hold key on the keyboard. Note: This key is also used to place a call on hold. To transfer a call using the Alcatel-Lucent USB keyboard: 1. With a caller on the line, park that call. 2. Answer a new call.

  • Page 163: Call-By-Name

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 5.6 Call-by-name To call-by-name: 1. Type the first letters in the last name, the search will be triggered. 2. This will display a result and show all the information about the person, LDAP and personal directory included.

  • Page 164: Single-Line Or Analog

    In this example the recipient is on the phone. To put the caller on hold, press the Transfer/Hold button on Alcatel-Lucent USB keyboard. On a regular keyboard, press NUM Enter. The attendant has also the following options: 1.

  • Page 165: Multi-Line

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 5.7.2 Multi-line As soon as the attendant dials the number and presses Call, the call handling field provides information about the user. In this example the window reads "Busy" to indicate that the recipient is currently on the phone.

  • Page 166: Wrong Number/Out Of Service

    (Both call handling windows will be closed), to only release the right call handling window use the key called Cancel enquiry on the Alcatel-Lucent USB keyboard and the NUM Slash on a regular keyboard. 8AL90608USAD Ed01...

  • Page 167: Programmable Keys

    Attendant Console User Guide 5.9 Programmable keys In the Alcatel-Lucent 4059EE there is a possibility to use programmable keys. These are shown in the bottom of the window, next to the F-keys. When the attendant presses one of the programmed keys it launches the call window, just as if the attendant had dialed the number and pressed call.

  • Page 168: Ldap Directory

    Attendant Console User Guide LDAP Directory In 4059EE you can use call by name in the LDAP directory. The result from a search will be displayed in the result pane and the LDAP result will be marked with this icon: Multiple results Use TAB to set focus to the result grid.
  • Page 169 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide In the detailed pane there will be different icons representing different devices. - Title - Mobile number - Organisation - Pager - E-mail - Phone - Complete number - Unknown - Fax...

  • Page 170: Personal Directory

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Personal directory The operator can create a personal directory with name and number that are searchable. In the search results the entries from Personal Directory is indicated by a blue icon. If the result from personal directory is identical with the result from LDAP, they will be merged and only the LDAP result will be shown.

  • Page 171: Phone Lists

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Phone lists The phone lists displays all calls to the application. Three different icons are displayed next to the number Missed call - Called number - Answered call - The operator can choose to save a number from these lists to the personal directory.

  • Page 172: Directory Lookup

    Directory LookUp From the Operator it is possible to do a lookup in the directory in OmniVista 4760 or 8770. With the Alcatel-Lucent USB Keyboard this is done by clicking at on a regular keyboard it is done by clicking...

  • Page 173: Search

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Search This sections covers the search features. 10.1 Combined search A combined search can be done in the operator. There are now two search fields available. The left is always set to search on name/number.

  • Page 174: Columns

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 10.2 Columns The search columns are resizable; just drag the column header to the desired width. The same width will be applied to both left and right panes. The result can be sorted ascending and descending by clicking the column header.

  • Page 175: Hide Grid

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 10.3 Hide grid The search grid can be hidden to make it easier to see all the information that is displayed in the detail view. When a detailed view is displayed, press to hide the grid.

  • Page 176: Send Messages

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 10.4 Send messages Messages can be sent when there is a detailed view with an email address displayed. To send a message it is required that the user has an email address.
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  • Page 178: Calendar Lookup

    Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 11 Calendar lookup With the calendar integration the operator can retrieve calendar appointments for the current day for a specific user*. The calendar lookup is done when a user’s detail view is displayed. If the user has an appointment in the calendar for that current day, the calendar is automatically displayed.
  • Page 179 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide The calendar items are displayed in different colors depending on what kind of meeting it is. Default color of all meetings is yellow. High important appointments are displayed in red and low important appointments are displayed in blue.

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