Page 1 4059EE Alcatel-Lucent 4059 Extended Edition Attendant Console User guide 8AL90608USAA ed02...
Page 2: Table Of Contents
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Table of Contents 4059EE Operator application ........................5 Introduction .............................. 6 Start the operator ............................7 Operator startup ............................8 Overview ..............................9 Call handling windows ........................... 13 Call handling image ..........................15 Call alert window ...........................
Page 3 Settings ..............................111 System settings ............................. 112 Call handling setting dialog ........................113 Application Settings dialog ........................114 Alcatel-Lucent OXE settings dialog ..................... 116 More settings ............................119 Application settings ..........................120 Language .............................. 121 Keyboard shortcuts window ......................... 123 Load keyboard schema window ......................
Page 4 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide 8AL90608USAA ed02...
Page 5: 4059Ee Operator Application
4059EE Operator application Alcatel-Lucent, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Page 6: Introduction
The application is an expandable, high end interface with support for add-ons, created to give the optimal overview, flexibility and control to the operator. The application can use a standard keyboard or a dedicated Alcatel-Lucent USB keyboard. The type of attached keyboard is automatically detected during the application startup.
Page 7: Start The Operator
In a standard installation of the application, a shortcut is created on you desktop. To start the application you can double click the shortcut icon. From the start menu The application is found in the folder named Alcatel-Lucent 4059EE under "4059EE" in the all programs folder. 8AL90608USAA ed02...
Page 8: Operator Startup
PCX Connection indicator Indicates the connection state to the Alcatel-Lucent OmniPCX Enterprise. Load progress bar When the operator starts up it load language files from the Alcatel-Lucent OmniPCX Enterprise. The progress bar visualizes the load process. 8AL90608USAA ed02...
Page 9: Overview
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Overview Application title bar The title bar shows the individual attendant call if it's defined in the Alcatel- Lucent OmniPCX Enterprise. If no individual attendant call is created, the attendant set directory number is shown.
Page 10 Control pane The control pane is a container for call queues, phone lists and extension plugins. Call queues The queue pane can have one of two different looks depending on the configuration in the Alcatel-Lucent OmniPCX Enterprise. 8AL90608USAA ed02...
Page 11 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide It will display three queues if a "Call presentation/Common hold" Park key is configured. In lack of the Park key, the area is divided into two queues. S-Key tool bar There are six dynamic S-Keys available to the operator.
Page 12 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Busy Lamp Field The busy lamp field display real time status for configured sets, trunk groups and individual trunks. Queue barometer The queue barometer show the number of calls in three different states which is also represented in color in the queue barometer.
Page 13: Call Handling Windows
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Call handling windows The call handling fields gives information of the calls with icons and text. Call status The call status is visualized by a combined image. Call information Each window contains up to 6 rows of information;...
Page 14 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide • Call condition, characteristics and user data (i.e. forward to text info, taxation...) • Plug in container (i.e. My Teamwork) Left part The first part is shown in the left field of the call handling window.
Page 15: Call Handling Image
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Call handling image External call An external part is represented by a globe. Internal call Internal parts are represented by a phone set. 8AL90608USAA ed02...
Page 16 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Device state The state of the device is represented by a symbol that is drawn on top of the call state shape. Call state Call state is represented by one of this shapes.
Page 17: Call Alert Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Call alert window Answer button Click this button to answer the call. Call information Information about the call. Close button Closes the window 8AL90608USAA ed02...
Page 18: Status Bar
PCX mode This icon show the Alcatel-Lucent OmniPCX Enterprise status witch can be in one of the following four modes: Night service - Incoming call are routed according to the night routing table.
Page 19 Forward 2 - The incoming calls are routed according to the "Mode 2" routing table. Note. The call distribution table is defined in the Alcatel-Lucent OmniPCX Enterprise. Hands free Controls and displays the status of the hands free mode.
Page 20 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Loudspeaker volume Displays the loudspeaker volume. Very low Normal High Volume down Press the button to lower the volume. Volume up Press the button to increase the volume. Auto answer Controls and displays the automatic answer status.
Page 21 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Guide mode Enters guide mode. Guide mode dialog active. Normal state. Press the button open the guide mode dialog. Service mode Enters service mode. Service mode dialog active. Normal state. Press the button open the service mode dialog.
Page 22 Indicates the detected keyboard type. Standard keyboard detected Alcatel-Lucent keyboard detected Connection state Indicates the connection to the Alcatel-Lucent OmniPCX Enterprise Not connected Connected Call waiting bar Shows the waiting calls in the queues with numerical values and illustrated with a colored bar.
Page 23: Keyboard Layout
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Keyboard layout The Alcatel-Lucent 4059EE comes with predefined mappings for standard keyboard as well as the special Alcatel-Lucent USB keyboard. You can also make your own mapping if you would like to have another mapping than default.
Page 24: Standard Keyboard
Switch over General key - Toggle between the Alcatel-Lucent 4059EE Attendant Console application and the most recent used windows application. S-Keys / F-Keys These dynamic keys are used to reach special functions provided by the Alcatel- Lucent OmniPCX Enterprise. Their current mapping is shown in the "S-Keys tool...
Page 25 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Redial Redial the last number. Call control Used for call handling. Call handling The numeric keypad is used for the call handling. 8AL90608USAA ed02...
Page 26 Attendant Console User Guide Alcatel-Lucent USB Keyboard The Alcatel-Lucent keyboard S-Keys These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise. Their current mapping is shown in the "S-Keys tool bar". Clear input General key...
Page 27 Switch over key General key - Toggle between the Alcatel-Lucent 4059EE and the previously active windows application. F-Keys These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise.
Page 28: General Keys
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide General keys Function Description Operator switch Toggle between the Alcatel-Lucent 4059EE over and the most recent used windows application. The keyboard is dedicated to the Alcatel- Lucent 4059EE Attendant Console application Clear/reset...
Page 29: Call Handling
(Internal and external) The priority is Next call configured in the Alcatel-Lucent OmniPCX Enterprise. Internal For Alcatel-Lucent keyboard there is a separate key available for internal calls. Release Release the active call. Alternate call Broker / Alternate between active calls.
Page 30 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Call back S-Key only Activate call back request. The user is notified by the LED on the phone set. 8AL90608USAA ed02...
Page 31: Call List Keys
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Call list keys Function Description Redial Redial the last dialed number. Phone list / Call log Open the phone list / call log window. 8AL90608USAA ed02...
Page 32 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide S-Keys There are six dynamic S-Keys available to the operator. The function associated with the keys depend on the status of the call in progress and are shown in the S-Key tool bar The <...
Page 33: F-Keys
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide F-Keys The F-Keys enable you to access keys which have already been programmed by the system in management, such as: call presentation, common hold, etcetera. To select a function, directly press the key which corresponds to the function you require.
Page 34: Audio Keys
Adjust the volume. default. Available in Lower volume keyboard shortcuts. Raise volume Other keys Show call queues Show the call queues for the incoming, camped on and parked calls (depending of the configuration in the Alcatel-Lucent OmniPCX Enterprise). 8AL90608USAA ed02...
Page 35: Busy Lamp Field
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Busy Lamp Field The Busy Lamp Field (BLF) allows you to see real time status of different types of monitored items. To enable the BLF window, you tick the BLF checkbox in settings.
Page 36 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Tool tip A ”SuperToolTip” is shown when hovering over a device displaying textual description of the current status. Configure the BLF Right click in a free area anywhere in the BLF to show the configuration popup menu.
Page 37: Blf Configuration Popup Menu
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide BLF configuration popup menu Add item Opens up the add item dialog. Align items Aligns the items according to the grid size in the presence settings dialog. Auto align items Automatically aligns the items according to the...
Page 38 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Align tab to right Set the BLF tabs on the right side of the panes. Align tab to bottom Set the BLF tabs on the bottom below of the panes. Add tab...
Page 39: Add Item Dialog
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Add item dialog Item type option Select the type of item to monitor. Cancel button Close the dialog without saving the data. OK button Saves the item data and closes the dialog.
Page 40 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Input fields Enter the information for your BLF item. 8AL90608USAA ed02...
Page 41: Add New Tab Dialog
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Add new tab dialog Tab description This will be the caption of the tab. Cancel button Close the dialog without saving any data. OK button Save the data and close the dialog.
Page 42: Rename Tab Dialog
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Rename tab dialog Tab description This will be the new caption of the tab. Cancel button Close the dialog without saving any data. OK button Save the data and close the dialog.
Page 43: Import Items Dialog
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Import items dialog The import item dialog is used to restore/load the BLF configuration from a file or on another operator PC. The file contains information of all the tabs and monitored items and their position on the pane and will replace the current configuration.
Page 44 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Cancel button Close the dialog without saving any data. 8AL90608USAA ed02...
Page 45: Export Items Dialog
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Export items dialog The export items is used to save the BLF configuration to a file in order to use it as a backup or import it on another operator PC. The exported file contains information of all the tabs and monitored items and their position on the pane.
Page 46: Blf Item Popup Menu
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide BLF item popup menu Rename Opens up the rename dialog. Remove Opens up the remove item confirmation dialog. Dial Dials the extension. Lock Locks the position of the BLF item. The item is unlocked and can be repositioned.
Page 47: Rename Item Dialog
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Rename item dialog Cancel button Close the dialog without any changes saved. OK button Save the changes and close the dialog. 8AL90608USAA ed02...
Page 48: Confirm Blf Item Removal Dialog
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Confirm BLF item removal dialog OK button Removes the item and closes the dialog. Cancel button Cancel the removal and closes the dialog. 8AL90608USAA ed02...
Page 49: Text Messages Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Text messages window The text message window is reached by double click at the message icon in the status bar. Reception list List of all messages. Save button Save the message. Delete button Delete the selected message.
Page 50 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Message list Call back button Call the extension. 8AL90608USAA ed02...
Page 51: Guide Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Guide window button 8AL90608USAA ed02...
Page 52 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Tree view feature menu To select a feature in the tree view menu you simply double click the item. Feature configuration area In this area you see the settings for the selected feature in the tree view feature menu.
Page 53: Guide Mode Tree View Menu
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Guide mode tree view menu Guide Selected automatically when the guide mode is opened. A summary is shown on the left side of the window. Auto answer Enable or disable the automatic answer feature.
Page 54 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Language Set your preferred language. Program melody Select the melody and ringing level. Ringing type Set the ringing type. 8AL90608USAA ed02...
Page 55: Guide
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Guide The default Guide window opens each time Guide mode is opened. It displays the current settings for all the features under Guide mode. Operator group name The name of the associated GROP.
Page 56 The ringing parameters shows the current status for the following features: Tone- The current ringing melody. Type - Ringing type. Level - The volume of the ringing tone. Language The current language used for call handling. PBX Version Displays the version in the Alcatel-Lucent OmniPCX Enterprise. 8AL90608USAA ed02...
Page 57: Auto Answer
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Auto answer This feature is used to program the automatic (Enable) or manual (Disable) mode for connecting calls to the attendant. Current status Displays the current status Apply button Press to apply the setting(s) Enable/disable option Enable or disable the feature.
Page 58: Auto Transfer
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Auto transfer The auto transfer feature is used to program the automatic (Enable) or manual (Disable) mode for transferring calls to stations. When enabled, the auto transfer feature allows for call routing to be carried out automatically when the attendant is finished dialing.
Page 59: Auto Record
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Auto record Auto record feature used to activate automatic recording and delivery voice messages into party's Voice mailbox. Current status Displays the current status Apply button Press to apply the setting(s) Enable/disable option Enable or disable the feature.
Page 60: Program Melody
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Program melody Here you can adjust the melody and the volume for the ringing tone. To change the ringing tone: 1. Select the ringing melody from the ringing tone list by clicking it once.
Page 61 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Ringing tone Listbox with available melody's. Apply button Press to apply the setting(s) Test button Press to play the selected ringing tone. Ringing level Adjust the ringing volume level by dragging left for lower, and right to increase.
Page 62: Ringing Type
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Ringing type Here you can adjust the ringing type of your phone set. To set the Ringing type: 1. Select a ringing type from the list 2. Click apply to accept the selection.
Page 63 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Apply button Press to apply the setting(s) Close button Closes the window. 8AL90608USAA ed02...
Page 64: Language
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Language You can select the language used to display information in the application from a predefined list. To change the language: 1. Select the desired language from the list 2. Click apply to accept the change.
Page 65 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Close button Closes the window. 8AL90608USAA ed02...
Page 66: Service Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Service window Access the service mode from the statusbar by a click at the service mode button 8AL90608USAA ed02...
Page 67 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Tree view feature menu To select a feature in the tree view menu you simply double click the item. Configuration area In this area you see the settings for the selected feature in the tree view feature menu.
Page 68: Service Mode Tree View Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Service mode tree view window Service Selected automatically when the service mode is opened. A summary shown on the left side of the window. Charging Under the Charging option, the attendant can access Counter, Financial...
Page 69 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Financial report Double click to open the Financial report panel. Traffic state Double click Traffic state to open the Traffic state panel. Traffic threshold Double click Traffic threshold to open the Traffic threshold panel.
Page 70 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Monitoring option Double click Monitoring Option to open the Monitoring Option panel. Tax threshold Double click Cost threshold to open the Cost threshold panel. Duration threshold Double-dick Duration threshold to open the Duration threshold panel.
Page 71 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Registration Double click Registration to open the Wireless set registration panel. Deregistration Double click Deregistration to open the User query panel. Dect user modification Double-dick Dect user modification to open the User query dialog box.
Page 72: Service
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Service Monitoring option Displays the filtered users, the type of filter on those users, the cost threshold, and the duration threshold. Traffic Displays the traffic state (Enabled or Disabled), and the traffic threshold.
Page 73 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide State Displays the group status. Close button Closes the window. 8AL90608USAA ed02...
Page 74: Counter
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Counter The counter is used to track calls on a per-user or per-node basis. Because the counter is tIypically used for billing purposes, it is recommended that the system administrator password protect the data in the counter.
Page 75 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Query field Enter your search parameters. Search type drop down Select the search criteria, fill in the query field and hit search button. Search button Select button Press this button to show the call history from the selected user in the result list.
Page 76: Financial Report
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Financial report The Financial Reports window allows users to search and sort financial data in many different ways to generate reports. This information is often priority, so it is recommended that the administrator limit access to this window.
Page 77: Monitoring Options
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Monitoring options The Monitoring option allows the attendant to create filters, or screening scenarios, that screen or monitor particular users. Users can be monitored or screened individually or as part of a group. Specific calls can also be monitored, sum as those of a specified duration or cost.
Page 78 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide User filter Select who is to be monitored from the following options: No users - no user activity will be monitored. All users - all user activity will be monitored. Users in the list - the attendant creates a list of users to monitor.
Page 79: Cost Threshold
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Cost threshold The operator or a user authorized by the system administrator can determine and change the cost threshold. Current status Shows the current threshold. 8AL90608USAA ed02...
Page 80: Duration Threshold
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Duration threshold The attendant or a user authorized by the system administrator can determine and change the duration threshold. To change the duration threshold: 1. Enter the new duration threshold in the appropriate field.
Page 81: Monitoring User List
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Monitoring user list Monitoring user's is used to display or alter the screening list. Monitoring list Lists the searched users. Add button Opens the user query panel. Delete button Deletes the selected user from the list.
Page 82: Traffic State
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Traffic state Traffic Stale is used to monitor network activity and enable or disable the group call overflow feature. Current status Shows the current state. State selection Select enable or disable and press apply.
Page 83: Traffic Threshold
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Traffic threshold Traffic threshold is used to monitor or modify the group call traffic threshold. Current status Shows the current overflow status. Overflow threshold Enter the overflow threshold value and press apply..
Page 84: Group Status
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Group status Change the status of the group. Note: The window includes 4 separate services which may require the attendant password, or which may be restricted separately. Note: If a service requires a password, and the password has not been entered since service mode where opened, a dialog box opens after clicking apply.
Page 85 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Apply button Press to apply the setting(s) 8AL90608USAA ed02...
Page 86: Entities Status
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Entities status The Entities Status is the feature which allows the attendant to view the current list of entities. Note: The window includes 4 separate services which may require the attendant password, or which may be restricted separately.
Page 87 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Entity status buttons Select one of the following options: • Night • Day • Forward 1 • Forward 2 • Normal - Set the status to follow the status of the operator group.
Page 88: System
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide System Date Enter the current date. Apply button Press to apply the setting(s) Time Enter the current time. 8AL90608USAA ed02...
Page 89: Subscriber
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Subscriber The counter is used to track calls on a per-user or per-node basis. Because the counter is typically used for billing purposes, it is recommended that the system administrator password protect the data in the counter.
Page 90 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Query field Enter your search parameters. Search type drop down Select the search criteria, fill in the query field and hit search button. Search button Click to search. Select button Press this button to show the subscribers services from the selected user in subscriber services details.
Page 91: Subscriber Services Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Subscriber services window Click one of the following service tabs: Any changes made to the service take effect when the attendant selects a new service or clicks apply. • Info - displays the user's configuration, such as the user billing center, the operating categories, metering, etc.
Page 92: Whom
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Whom IPUI number Enter the IPUI number of the set. Apply button Press to apply the setting(s) 8AL90608USAA ed02...
Page 93: Pari
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide PARI PARI The system identification number associated with the wireless set displays. 8AL90608USAA ed02...
Page 94: Dect Installation
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide DECT installation To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list . For example, you can search by name or extension.
Page 95 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Search type drop down Select the search criteria, fill in the query field and hit search button. Search button Search the system according to the search type and the filled information in query textbox.
Page 96: Registration
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Registration Handset registration Select the type of DECT set: Permanent- used to allocate the DECT of an internal user. Internal visitor- used to allocate a DECT for use by a visitor. External visitor- used to recognize an external user's DECT.
Page 97: Deregistration
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Deregistration To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list . For example, you can search by name or extension.
Page 98 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Search button Search the system according to the search type and the filled information in query textbox. Result list Select a set and press the uninstall button to unregister the DECT set from the system.
Page 99: Dect User Modification
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide DECT user modification To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list . For example, you can search by name or extension.
Page 100 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Search button Search the system according to the search type and the filled information in query textbox. Modify button Click to modify the selected set. Result list Select a set and press the modify button to modify the DECT set.
Page 101: Expired Dect Visitors
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Expired DECT visitors Expired visitors list Lists the expired visitors DECT sets. Expiry button Click this button to list the DECT sets that have reached their expiry date. Deregister button Deregister the selected DECT set.
Page 102: Bundle Reservation
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Bundle reservation Bundles list Lists the available trunk groups and their current status. Reserve button Reserves / release the selected trunk group. 8AL90608USAA ed02...
Page 103: Bundle Auto Reservation
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Bundle auto reservation Current status Shows the current status. Selection Select state. Apply button Press to apply the setting(s) 8AL90608USAA ed02...
Page 104: Direct Outward Dialing
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Direct outward dialing Current status Shows the current status. Selection Select state. Apply button Press to apply the setting(s) 8AL90608USAA ed02...
Page 105: Out Of Service Trunk(S)
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Out of service trunk(s) Current status Shows the status of the trunks. 8AL90608USAA ed02...
Page 106: Application Menu
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Application menu The Alcatel-Lucent 4059EE menu is available in the upper part of the window and has three parts. A file menu, a settings menu and one help menu. 8AL90608USAA ed02...
Page 107: File
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide File The file menu. 8AL90608USAA ed02...
Page 108: Sign On
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Sign on In order to enable call handling in the operator you have to sign on. This can be done from the operator application menu, or using the key combination <Alt> <Enter>...
Page 109 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Sign off In order to enable call handling in the operator you have to sign on. This can be done from the operator application menu, or using the key combination <Alt> <Enter>...
Page 110: Exit
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Exit You can exit the application from the operator application menu, by the key combination <Alt> + F4> or by clicking on the exit button in the upper right corner of the application.
Page 111: Settings
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Settings You can configure the Alcatel-Lucent 4059EE in several ways to suite your way of working with the application. The settings are reached in the application menu. The settings menu have three sub menus: •...
Page 112: System Settings
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide System settings To show the system settings dialog simply click on the menu item. Use with caution! Changing the system settings can result in unwanted behavior for the application. 8AL90608USAA ed02...
Page 113: Call Handling Setting Dialog
Attendant Console User Guide Call handling setting dialog Use with caution! Changing the system settings can result in unwanted behavior for the Alcatel-Lucent 4059EE application. Drop down Drop down list with the installed call handlers. Go to detailed settings button...
Page 114: Application Settings Dialog
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Application Settings dialog Feature Selector button Brings up the call handling dialog. Warning, all changes will be discarded if you continue. A dialog will let you cancel the operation if you press the button by accident.
Page 115 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Language drop down Select the running language. (This can also be changed in the language settings) Reset to default button Resets all system settings to default. Warning, all customized settings will be discarded if you continue.
Page 116: Alcatel-Lucent Oxe Settings Dialog
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Alcatel-Lucent OXE settings dialog Application Settings button Application Settings button Feature Selector button Feature Selector button Use IP Connection This shall always be ticked. For R&D purpose only. Alcatel-Lucent OXE button Alcatel-Lucent OXE button...
Page 117 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide PCX Host Enter the hostname or the IP-address of the Alcatel-Lucent OmniPCX Enterprise. Operator directory number Enter the physical directory number for the operator. Optional host 1 Optional host 2 Browse for folder button Brings up the "browse for folder"...
Page 118 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide ABC-A Com path Path to the abcacom.exe file. Normally this is automatically set during installation of the Alcatel-Lucent 4059EE software. Com port For R&D purpose only. PC has softphone Tick this checkbox if the PC operator will use a softphone as associated set.
Page 119: More Settings
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide More settings Under the "more settings" menu you'll find the settings for all extensions and plug-ins. 8AL90608USAA ed02...
Page 120: Application Settings
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Application settings 8AL90608USAA ed02...
Page 121: Language
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Language You can quickly change the language used in the application from the settings menu as shown in the image below. Note: Some texts, like the texts for the call handling are changed in the "Guide mode"...
Page 122 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Keyboard shortcuts There is possible to modify/load/save/restore the keyboard shortcuts. The Keyboard shortcuts window is reached from the settings menu 8AL90608USAA ed02...
Page 123: Keyboard Shortcuts Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Keyboard shortcuts window The keyboard shortcuts window is reached from the settings menu Feature drop down Select which feature to adjust. Command filter The filter let you quickly find what you're looking for. Just type a word that is...
Page 124 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Command list Select the command that you would like to connect/change a shortcut. Use numeric enter In case the return key is pressed, you can choose it it's the key placed by the alpha keys or the numeric keys.
Page 125 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Shortcut currently associated to... If the key combination is used by another command you will see the currently associated command here. OK button Save the data and close the dialog. 8AL90608USAA ed02...
Page 126: Load Keyboard Schema Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Load keyboard schema window The load keyboard schema window is reached from the settings menu Feature selection drop down The selected feature. 8AL90608USAA ed02...
Page 127 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Load path The path where from the schema will be loaded. Load schema button Replaces the current keyboard schema with the selected. Note: It's recommended to save the current schema before you load a schema.
Page 128: The Load Keyboard Schema Open Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide The load keyboard schema open window Treeview The selected folder on the screen shot is manually created. It's recommended to create a folder for your keyboard files in order to find them easy. You can also store the files on a shared network drive so all operators can access the file if preferred.
Page 129 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Keyboard file The Alcatel-Lucent 4059EE keyboard file to load. Filter Default is *.keyboard files. Do not change. Cancel button Close the dialog without saving any data. File name Selected .keyboard file. Open button Loads the selected file closes the dialog.
Page 130: Save Keyboard Schema Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Save keyboard schema window The save keyboard schema window is reached from the settings menu Feature selection drop down Selected feature. 8AL90608USAA ed02...
Page 131 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Save path The path whereto the schema will be saved. Save schema button Saves the schema to disk. Save dialog button Opens the "save schema window". 8AL90608USAA ed02...
Page 132: The Save Keyboard Schema Save As Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide The save keyboard schema save as window Client area Treeview The selected folder on the screen shot is manually created. It's recommended to create a folder for your keyboard files in order to find them easy. You can...
Page 133 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide also store the files on a shared network drive so all operators can access the file if preferred. File name Here is where you type your filename. Give it a descriptive name in order to find it more easy.
Page 134: Restore Keyboard Shotcuts
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Restore keyboard shotcuts If you want to restore the keyboard shortcuts to the default values you can do that by the "Restore keyboard shortcuts". Warning! All your current shortcuts will be replaces by the default one without further warnings.
Page 135: Automatic Startup
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Automatic startup If you want to have the application started automatically, you can tick the "Automatic startup" menu item. In order to disable the automatic startup, simply click the "Automatic startup" menu item so the checkmark disappears.
Page 136: Enable Blf
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Enable BLF In order to see the Busy Lamp Field pane it has to be enabled. This is done by set the "Enable BLF" menu item like the image below shows. If BLF is enabled a checkmark is visible left of the text.
Page 137: Log Level
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Log level The application saves events to a set of rotating log files in order to be able to track problems if they occur. The default level is "Low" and there is no reason to change it unless its requested by a technician.
Page 138: Integration Window
Click to call Tick this checkbox if you want the Alcatel-Lucent 4059EE to dial for you when a callto-link is clicked. Click to search Tick this checkbox if you want the Alcatel-Lucent 4059EE to do a lookup in the PAM system when a pamto-link is clicked.
Page 139 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Cancel button Close the dialog without saving any data. Save button Save the data and close the dialog. Note: The shield on the button is only shown if the is available in the running Windows OS.
Page 140: My Teamwork Settings Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide My Teamwork Settings window If you have access to a My Teamwork server The My Teamwork Settings window is reached from the settings menu Host name Enter the host name of the My Teamwork server...
Page 141 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide User name Enter the user name of a supervisor. Password Enter the password for the user entered in the user name field. Framework API Version Define the version of the framework API...
Page 142 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Teamwork URL The complete URL to the Teamwork XML services. Test button Tests and verify the connection to the My Teamwork server. Cancel button Close the dialog without saving any data. OK button Save the data and close the dialog.
Page 143: Omnipcx Enterprise Settings
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide OmniPCX Enterprise settings Brings up the configuration dialog for Alcatel-Lucent OmniPCX Enterprise settings. 8AL90608USAA ed02...
Page 144: Omnipcx Enterprise Settings Dialog
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide OmniPCX Enterprise Settings dialog Trunk seizure Enter the trunk seizure prefix used in the Alcatel-Lucent OmniPCX Enterprise International code Enter the international code prefix used in your country. Country code Enter the ITU-T E.164 country code regarding to where the operator application is installed.
Page 145 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Internal number length Enter the the length of the extensions used in your Alcatel-Lucent OmniPCX Enterprise. Search by first name nirst Set the way to search in the Alcatel-Lucent OmniPCX Enterprise phone book.
Page 146 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide OK button Save the data and close the dialog. Cancel button Close the dialog without saving any data. 8AL90608USAA ed02...
Page 147: Presence Handler
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Presence handler Brings up the presence handler settings dialog. 8AL90608USAA ed02...
Page 148: Presence Handler Settings Dialog
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Presence handler settings dialog Settings for the BLF pane. Grid size Enter the grid size for the BLF panes in order to use the align auto align functions. Cancel button Close the dialog without saving any data.
Page 149: Extensions Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Extensions window The Extensions window is reached from the settings menu Extensions list Installed extensions. Disabled extensions are shown with text. 8AL90608USAA ed02...
Page 150 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Plugins List of installed plugins. The plugins are normally located in the control pane. Providers List of installed providers. A provider is a piece of software that do lookups in external directories and are normally shown in the call handling windows.
Page 151: Help
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Help The help menu show some information about the Alcatel-Lucent 4059EE application. 8AL90608USAA ed02...
Page 152: License Information Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide License Information window The license information window is reached from the Help menu Licensed to Shows who the software is licensed to. Installation ID Unique ID - Used for license creation. 8AL90608USAA ed02...
Page 153 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Installed modules List of installed modules. Change License button Brings up the license dialog. Close button Closes the window. 8AL90608USAA ed02...
Page 154: About Window
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide About window The about window is reached from the help menu Name and version Here you'll find the name and version of the Alcatel-Lucent 4059EE application. 8AL90608USAA ed02...
Page 155 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Installed features List with all installed extensions and features. Close button Closes the window. View License button Displays the license dialog. Home page Visit Alcatel-Lucent on the web. 8AL90608USAA ed02...
Page 156: Operation
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Operation This section gives examples on how the call handling is used in the Alcatel-Lucent 4059EE NOTE! These examples are based on default settings. 8AL90608USAA ed02...
Page 157: Answering An Incoming Call
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Answering an incoming call When a call is received in the Alcatel-Lucent 4059EE it is displayed in the call handling fields as well as in the call queues pane. The attendant can answer either by pressing the Answer key or by pressing Enter on the keyboard.
Page 158: Transfer A Call
Note: This key is also used to place a call on hold. To transfer a call using the Alcatel-Lucent USB keyboard: 1. With a caller on the line, press the key once. This places the caller on hold. 2. Call the party to whom the call will be transferred.
Page 159: Call-By-Name
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Call-by-name To call-by-name: 1. Type the first letters in the last name in the input field and press shift+enter. 2. This will open a dialog window with results of the search. 3. Select the person that you would like to call and press OK.
Page 160: Placing A Call To A Busy Internal User
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Placing a call to a busy internal user When the line(s) of the destination set is in use, the attendant set reflects the status of that set as "busy". A multi-line set which has at least one remaining free line is considered by the attendant to be a free set.
Page 161: Single-Line Or Analog
In this example the recipient is on the phone. To put the caller on hold, press the Transfer/Hold button on Alcatel-Lucent USB keyboard. On a regular keyboard, press NUM Enter. The attendant has also the following options: 1.
Page 162: Multi-Line
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Multi-line As soon as the attendant dials the number and presses Call, the call handling field provides information about the user. In this example the window reads "Busy" to indicate that the recipient is currently on the phone.
Page 163: Wrong Number/Out Of Service
(Both call handling windows will be closed), to only release the right call handling window use the key called Cancel enquiry on the Alcatel-Lucent USB keyboard and the NUM Slash on a regular keyboard. 8AL90608USAA ed02...
Page 164: Programmed Key
Attendant Console User Guide Programmed key In the Alcatel-Lucent 4059EE there is a possibility to use programmable keys. These are shown in the bottom of the window, next to the F-keys. When the attendant presses one of the programmed keys it launches the call window, just as if the attendant had dialed the number and pressed call.
Page 165: Closed Phone
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Closed phone If a user has DND activated on their phone and the attendant knows that the user is by his/her phone, it is possible to go through anyway. Press the button marked CallBack in the field with F-keys.
Page 166: Break In
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Break in In some situations, it may be necessary for the attendant to interrupt (Break in) a call in progress. The call handling field provides information about the user. This window indicates that the user is busy in another call.
Page 167: Ldap Directory
Attendant Console User Guide LDAP Directory In 4059EE you can use call by name in the LDAP directory. The result from a search will be displayed in the result pane and the LDAP result will be marked with this icon: If you press enter when you have the LDAP field marked you will get a detailed pane with further information.
Page 168 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide - Complete number - Fax - Home number - Mobile number - Pager - Phone - Unknown - Extension By clicking the number after the icon you can call it. 8AL90608USAA ed02...
Page 169: Personal Directory
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Personal directory The operator can create a personal directory with name and number that are searchable. In the search results the entries from Personal Directory is indicated by a blue icon. If you press enter when you have the personal directory field marked you will call the number.
Page 170: Phone Lists
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide Phone lists The phone lists displays all calls to the application. Three different icons are displayed next to the number Missed call - Called number - Answered call - The operator can choose to save a number from these lists to the personal directory.
Page 171 Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide The dialog from "Add personal directory entry" will be displayed. 8AL90608USAA ed02...

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