Bosch Solution 2000 Quick Start Manual page 3

10
Problem
• The TouchOne displays
an Address Conflict
Failure:
Error 010 screen
OR
Error 011 screen
11 & 12
Problem
• Upgrade the
firmware version
on the TouchOne
13
Problem
• The TouchOne
displays a Firmware
Update - Error 012
screen
14
Problem
• The TouchOne displays a Boot
loader Failure - Error 014 screen
10
Situation
• The TouchOne
is set to an
address that is
conflicting with
another keypad
or device on the
BUS.
11
Action
• SD Card Software Upgrade
12
Action
• Over the Air software update
13
Situation
• The TouchOne is
detecting a different
firmware version from
the required one.
14
• The TouchOne is unable to locate
the Boot loader. The device has
the incorrect hardware firmware
loaded at the production stage.
This error should only be visible in
the factory.
10
• Ensure the correct address has been
selected on the TouchOne. Using the on
screen selection, set the TouchOne to
a non-conflicting address. The address
needs to be configured on the Bosch
Alarm panel, to ensure the area is active.
• The Alive LED on the back of the
TouchOne should be flashing at a regular
interval
11
• Prepare a MicroSD card
• Copy the latest firmware to the SD
card using PhoenixCard software
• Flash the TouchOne with the SD card
• Detailed information can be seen on
https://bit.ly/2AjJ0yh
12
• Set Date and Time, connect to WiFi, go
to Settings -> Touchscreen Settings ->
About -> System Update to find if there is
firmware update.
13
• Please wait up to 3 minutes for the
firmware update process to complete.
• If the update fails or stalls, remove the 4
pin connector on the back of the device,
wait 30 seconds and plug it back in.
• The firmware upgrade screen will load
after reboot and continue the Firmware
Update.
• The TouchOne will reboot once the
upgrade has completed.
Situation
Solution
Solution
Solution
Solution
14
Solution
• If you discover this
error in the field,
the device should
be returned to the
manufacturer.