Northern Telecom DNC-50 Maintenance And Troubleshooting Manual page 33

Table 3-A Continued
Summary of Fault Symptoms and Potential Solutions
SYMPTOMS
PRINTER FAULTS
The Log printer or the
Reports printer is not working.
Troubleshooting and Fault Clearing Procedures 27
PROBABLE CAUSES
The printer is off line.
There is a paper fault: check
for a paper jam or an
out-of-paper condition.
The printer needs to be reset.
The printer is not configured
properly.
The printer cable is faulty.
The appropriate print queue
has not been assigned to this
printer.
There is a LANlink fault.
CORRECTIVE ACTIONS
Put the printer on line.
Clear the paper jam or insert paper,
as required.
Power the printer down, and then
power it up again. Then put it on
line. Ensure that the printger is
assigned to the desired printer
queue. Check the printer queues
for the print job. (For details, see
450-1011-301, Part 14, 'Printer
Administration'.) If the printer is still
not reset, power down the LIU and
power it up again. If you cannot put
the printer on line, consult the
printer manuals, or contact NT field
support.
Check the printer's settings. (Some
printers have switches that must be
set; some must be programmed. For
details, see 450-1011-301, Part 14,
'Printer Administration'.)
Check that the cable is connected,
and that none of the pins is bent.
Check the printer queue
assignments. For details, see
450-1011-301, Part 14, 'Printer
Administration'.
Investigate the LANlink SRU. (See
LANLINK FAULTS, later in this
table.)
Practice 450-1011-501