Dell Alienware Area-51 Manual page 52

A program is designed for an earlier version of Microsoft
Run the Program Compatibility Wizard:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows operating system environment.
Windows Vista
®
1. Click Start Control Panel
→ →
version of Windows.
2. In the welcome screen, click Next.
Follow the instructions on the screen.
Windows ® 7
1. Click Start Control Panel
→ →
an older program with this version of Windows.
2. In the welcome screen, click Next.
Follow the instructions on the screen.
Other software problems
Back up your files immediately
Use a virus-scanning program to check the hard drive, or CDs
® Windows
Programs Use an older program with this
→
Programs Programs and Features
→
® Save and close any open files or programs and shut down your computer
through the Start menu.
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive
pop-up advertisements, or you are having problems connecting to the Internet,
your computer might be infected with spyware. Use an anti-virus program that
includes anti-spyware protection (your program may require an upgrade) to scan
the computer and remove spyware.
Check the software documentation or contact the software manufacturer for
troubleshooting information:
• Ensure that the program is compatible with the operating system installed
on your computer.
• Ensure that your computer meets the minimum hardware requirements
needed to run the software. For more information see the software
Use
→
documentation.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
Run the PSA Diagnostics:
If all the tests run successfully, the error condition is related to a software
problem.
CHAPTER 6: TROUBLESHOOTING
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