D-Link Air Xpert DWL-AG650 Manual page 35

Troubleshooting
2. I cannot connect to the Access Point or the wireless Router.
n
Make sure that the SSID on the DWL-AG650 Cardbus adapter is
exactly the same as the SSID on the Access Point or wireless
Router.
n
Move the DWL-AG650 and Access Point or wireless Router into
the same room and then test the wireless connection.
n
Disable all security settings. (WEP, MAC Address Control, AES)
n
Make sure that the Access Point/Router is not locked down to a
different frequency
n
Turn off your Access Point and the computer with the
DWL-AG650. Turn on the Access Point, and then turn on the
computer with the DWL-AG650.
n
Refresh the DWL-AG650 Utility
3. The DWL- AG650 Power an d Li nk li ghts are not on.
n
Check to see if the DWL-AG650 Cardbus adapter is firmly
inserted into the PC Card slot of your laptop computer.
4. I forgot my Encryption key.
n
Reset the Access Point to its factory default settings and restore the
DWL-AG650 W ireless Cardbus Adapter to the factory default
settings.
5. The computer does not recognize the DWL-AG650 Wireless Adapter.
n
Make sure that the DWL-AG650 Wireless Adapter is properly seated
in the computer' s PC Card slot.
n
If Windows does not detect the hardware upon insertion of the
adapter, make sure to completely remove drivers that were
previously loaded. To remove the drivers, do the following:
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