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FAQ
FREQUENTLY ASKED QUESTIONS
Q1:
Where can I find more information about the wireless router?
•
Online FAQ site: https://www.asus.com/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/TUF-Gaming-AX5400/HelpDesk_knowledge/
•
Driver & Firmware update site: https://www.asus.com/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/TUF-Gaming-AX5400/HelpDesk_Download/
•
Customer hotline: refer to the Networks Global Hotline Information section in this Quick Start Guide
• You can get the user manual online at https://www.asus.com/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/TUF-Gaming-AX5400/HelpDesk_Manual/
Networks Global Hotline Information
Area
Country/ Region
Cyprus
France
Germany
Hungary
Italy
Greece
Austria
Netherlands/
Luxembourg
Belgium
Europe
Norway
Sweden
Finland
Denmark
Poland
Spain
Portugal
Slovak Republic
Czech Republic
Switzerland-German
Switzerland-French
Switzerland-Italian
United Kingdom
Ireland
Russia and CIS
Ukraine
Australia
New Zealand
Japan
Korea
Thailand
Singapore
Asia-Pacific
Malaysia
Philippine
India
India(WL/NW)
Indonesia
Vietnam
Hong Kong
Taiwan
USA
Canada
Mexico
Americas
Brazil
Egypt
Saudi Arabia
UAE
Middle East + Africa
Turkey
South Africa
Israel
Romania
Bosnia
Herzegovina
Bulgaria
Balkan Countries
Croatia
Montenegro
Serbia
Slovenia
Estonia
Latvia
Baltic Countries
Lithuania-Kaunas
Lithuania-Vilnius
NOTES:
• UK support e-mail: network_support_uk@asus.com
• For more information, visit the ASUS support site at: https://www.asus.com/support/
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our
environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other
components, as well as the packaging materials. Please go to http://csr.asus.com/english/Takeback.htm for the detailed
recycling information in different regions.
REACH
Complying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulatory framework,
we published the chemical substances in our products at ASUS REACH website at http://csr.asus.com/english/REACH.htm
Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING! Any changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate the equipment.
Prohibition of Co-location
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.
IMPORTANT NOTE:
Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure
compliance. To maintain compliance with FCC exposure compliance requirement, please follow operation instruction as
documented in this manual. This device is restricted for indoor use.
WARNING! This equipment must be installed and operated in accordance with provided instructions and the
antenna(s) used for this transmitter must be installed to provide a separation distance of at least 26cm from all
persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Hotline Number
Service Hours
09:00-13:00 ;
800-92491
14:00-18:00 Mon-Fri
0033-170949400
09:00-18:00 Mon-Fri
0049-1805010920
09:00-18:00 Mon-Fri
0049-1805010923
(component support)
10:00-17:00 Mon-Fri
0049-2102959911 (Fax)
0036-15054561
09:00-17:30 Mon-Fri
09:00-13:00;
06 97626662
14:00-18:00 Mon-Fri
09:00-13:00 ;
00800-44142044
14:00-18:00 Mon-Fri
0043-820240513
09:00-18:00 Mon-Fri
0031-591570290
09:00-17:00 Mon-Fri
0032-78150231
09:00-17:00 Mon-Fri
0047-2316-2682
09:00-18:00 Mon-Fri
0046-858769407
09:00-18:00 Mon-Fri
00358-969379690
10:00-19:00 Mon-Fri
0045-38322943
09:00-18:00 Mon-Fri
0048-225718040
08:30-17:30 Mon-Fri
0034-902889688
09:00-18:00 Mon-Fri
00351-707500310
09:00-18:00 Mon-Fri
00421-232162621
08:00-17:00 Mon-Fri
00420-596766888
08:00-17:00 Mon-Fri
0041-848111010
09:00-18:00 Mon-Fri
0041-848111014
09:00-18:00 Mon-Fri
0041-848111012
09:00-18:00 Mon-Fri
0044-1442265548
09:00-17:00 Mon-Fri
0035-31890719918
09:00-17:00 Mon-Fri
008-800-100-ASUS
09:00-18:00 Mon-Fri
0038-0445457727
09:00-18:00 Mon-Fri
1300-278788
09:00-18:00 Mon-Fri
0800-278788
09:00-18:00 Mon-Fri
0800-1232787
09:00-19:00 Mon-Sun
0081-570783886
09:00-19:00 Mon-Sun
( Non-Toll Free )
0082-215666868
09:30-17:00 Mon-Fri
0066-24011717
09:00-18:00 Mon-Fri
1800-8525201
0065-64157917
11:00-19:00 Mon-Fri
0065-67203835
11:00-19:00 Mon-Fri
( Repair Status Only )
11:00-13:00 Sat
1300-88-3495
9:00-18:00 Mon-Fri
1800-18550163
09:00-18:00 Mon-Fri
09:00-18:00 Mon-Sat
1800-2090365
09:00-21:00 Mon-Sun
0062-2129495000
09:30-17:00 Mon-Fri
500128 (Local Only)
9:30 – 12:00 Sat
08:00-12:00
1900-555581
13:30-17:30 Mon-Sat
00852-35824770
10:00-19:00 Mon-Sat
0800-093-456;
9:00-12:00 Mon-Fri;
02-81439000
13:30-18:00 Mon-Fri
8:30-12:00 EST Mon-Fri
1-812-282-2787
9:00-18:00 EST Sat-Sun
001-8008367847
08:00-20:00 CST Mon-Fri
08:00-15:00 CST Sat
4003 0988 (Capital)
0800 880 0988
9:00am-18:00 Mon-Fri
(demais localidades)
800-2787349
09:00-18:00 Sun-Thu
800-1212787
09:00-18:00 Sat-Wed
00971-42958941
09:00-18:00 Sun-Thu
0090-2165243000
09:00-18:00 Mon-Fri
0861-278772
08:00-17:00 Mon-Fri
*6557/00972-39142800
08:00-17:00 Sun-Thu
*9770/00972-35598555
08:30-17:30 Sun-Thu
0040-213301786
09:00-18:30 Mon-Fri
00387-33773163
09:00-17:00 Mon-Fri
00359-70014411
09:30-18:30 Mon-Fri
00359-29889170
09:30-18:00 Mon-Fri
00385-16401111
09:00-17:00 Mon-Fri
00382-20608251
09:00-17:00 Mon-Fri
00381-112070677
09:00-17:00 Mon-Fri
00368-59045400
08:00-16:00 Mon-Fri
00368-59045401
00372-6671796
09:00-18:00 Mon-Fri
00371-67408838
09:00-18:00 Mon-Fri
00370-37329000
09:00-18:00 Mon-Fri
00370-522101160
09:00-18:00 Mon-Fri
Compliance Statement of Innovation, Science and Economic Development Canada (ISED)
This device complies with Innovation, Science and Economic Development Canada licence exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
Operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel
mobile satellite systems.
CAN ICES-003(B)/NMB-003(B)
Radio Frequency (RF) Exposure Information
The radiated output power of the ASUS Wireless Device is below the Innovation, Science and Economic Development Canada
radio frequency exposure limits. The ASUS Wireless Device should be used in such a manner such that the potential for
human contact during normal operation is minimized.
This equipment should be installed and operated with a minimum distance of 31cm between the radiator any part of your
body.
This device has been certified for use in Canada. Status of the listing in the Innovation, Science and Economic Development
Canada's REL (Radio Equipment List) can be found at the following web address:
http://www.ic.gc.ca/eic/site/ceb-bhst.nsf/eng/h_tt00020.html
Additional Canadian information on RF exposure also can be found at the following web:
https://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08792.html
Déclaration de conformité de Innovation, Sciences et Développement économique Canada (ISED)
Le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas
produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage
est susceptible d'en compromettre le fonctionnement.
La bande 5150 – 5250 MHz est réservée uniquement pour une utilisation à l'intérieur afin de réduire les risques de brouillage
préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.
CAN ICES-003(B)/NMB-003(B)
Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par cet appareil sans fil est inférieure à la limite d'exposition aux fréquences radio d'Innovation,
Sciences et Développement économique du Canada (ISED). Utilisez l'appareil sans fil de façon à minimiser les contacts
humains lors d'un fonctionnement normal.
Cet équipement doit être installé et utilisé avec un minimum de 31 cm de distance entre la source de rayonnement et votre
corps.
L'utilisation de cet appareil est autorisée au Canada. Pour consulter l'entrée correspondant à l'appareil dans la liste
d'équipement radio (REL - Radio Equipment List) d'Innovation, Sciences et Développement économique du Canada, rendez-
vous sur :
http://www.ic.gc.ca/eic/site/ceb-bhst.nsf/eng/h_tt00020.html
Pour des informations supplémentaires concernant l'exposition aux fréquences radio au Canada, rendez-vous sur :
https://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08792.html
IC
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic
Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
Cet appareil contient des émetteurs / récepteurs exempts de licence qui sont conformes au (x) RSS (s) exemptés de licence
d'Innovation, Sciences et Développement économique Canada. L'opération est soumise aux deux conditions suivantes:
(1) Cet appareil ne doit pas provoquer d'interférences.
(2) Cet appareil doit accepter toute interférence, y compris les interférences susceptibles de provoquer un fonctionnement
indésirable de l'appareil.
For product available in the Canada market, only channel 1~11 can be operated. Selection of other channels is not possible.
Pour les produits disponibles aux Canada du marché, seul le canal 1 à 11 peuvent être exploités. Sélection d'autres canaux
n'est pas possible.
This radio transmitter [3568A-RTAX8D00] has been approved by Innovation, Science and Economic Development Canada to
operate with the antenna types listed below, with the maximum permissible gain indicated. Antenna types not included in
this list that have a gain greater than the maximum gain indicated for any type listed are strictly prohibited for use with this
device.
Le présent émetteur radio (3568A-RTAX8D00) a été approuvé par Innovation, Sciences et Développement économique
Canada pour fonctionner avec les types d'antenne énumérés ci-dessous et ayant un gain admissible maximal d'antenne.
Les types d'antennes non inclus dans cette liste qui ont un gain supérieur au gain maximal indiqué pour tout type listé sont
strictement interdits pour une utilisation avec cet appareil.
The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to
co-channel mobile satellite systems.
les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une
utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les
mêmes canaux.
The maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall be such that the
equipment still complies with the e.i.r.p. limit.
le gain maximal d'antenne permis pour les dispositifs utilisant les bandes 5250-5350 MHz et
5470-5725 MHz doit se conformer à la limite de p.i.r.e.
The maximum antenna gain permitted for devices in the band 5725-5850 MHz shall be such that the equipment still
complies with the e.i.r.p. limits specified for point-to-point and non-point-to-point operation as appropriate.
le gain maximal d'antenne permis (pour les dispositifs utilisant la bande 5725-5850 MHz)
doit se conformer à la limite de p.i.r.e. spécifiée pour l'exploitation point à point et non point à point, selon le cas.
For indoor use only.
Pour une utilisation en intérieur uniquement.
IMPORTANT NOTE:
IC Radiation Exposure Statement:
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 20cm between the radiator & your body.
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement
doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.
Safety Notices
• Use this product in environments with ambient temperatures between 0°C(32°F) and 40°C(104°F).
• Refer to the rating label on the bottom of your product and ensure your power adapter complies with this rating.
• DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged.
• DO NOT place or drop objects on top and do not shove any foreign objects into the product.
• DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during electrical storms.
• DO NOT cover the vents on the product to prevent the system from getting overheated.
• DO NOT use damaged power cords, accessories, or other peripherals.
• If the Adapter is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer.
• To prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system.
• DO NOT mount this equipment higher than 2 meters.
Precautions for the use of the device
a.
Pay particular attention to the personal safety when use this device in airports, hospitals, gas stations and professional garages.
b.
Medical device interference: Maintain a minimum distance of at least 15 cm (6 inches) between implanted medical devices and ASUS
products in order to reduce the risk of interference.
c.
Kindly use ASUS products in good reception conditions in order to minimize the radiation's level.
d.
Keep the device away from pregnant women and the lower abdomen of the teenager.
Précautions d'emploi de l'appareil
a.
Soyez particulièrement vigilant quant à votre sécurité lors de l'utilisation de cet appareil dans certains lieux (les avions, les aéroports, les
hôpitaux, les stations-service et les garages professionnels).
b.
Évitez d'utiliser cet appareil à proximité de dispositifs médicaux implantés. Si vous portez un implant électronique (stimulateurs
cardiaques, pompes à insuline, neurostimulateurs...),veuillez impérativement respecter une distance minimale de 15 centimètres entre
cet appareil et votre corps pour réduire les risques d'interférence.
c.
Utilisez cet appareil dans de bonnes conditions de réception pour minimiser le niveau de rayonnement. Ce n'est pas toujours le cas dans
certaines zones ou situations, notamment dans les parkings souterrains, dans les ascenseurs, en train ou en voiture ou tout simplement
dans un secteur mal couvert par le réseau.
d. Tenez cet appareil à distance des femmes enceintes et du bas-ventre des adolescents.
India RoHS
This product complies with the "India E-Waste (Management) Rules, 2016" and prohibits use of lead, mercury, hexavalent
chromium, polybrominated biphenyls(PBBs) and polybrominated diphenyl ethers (PBDEs) in concentrations exceeding 0.1 %
by weight in homogenous materials and 0.01 % by weight in homogenous materials for cadmium, except for the exemptions
listed in Schedule II of the Rule.
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