Troubleshooting - Motorola DCT5100 Quick Start Manual

Programming your HD picture settings
• Choose 4:3 Pan Scan if you have a
standard screen TV and you prefer
that widescreen programming is
cropped to fill your screen. Think of
this last choice as watching a
theater-style movie that has been
reformatted to fit your standard
screen TV.
Y Pb Pr OUTPUT
Next, use the down arrow to select Y Pb Pr OUTPUT. This setting indicates
the picture resolution you prefer when watching High-Definition programming.
The choices, listed in order of highest to lowest picture resolution, are
1080i, 720p, 480p, and 480i. Your selection will depend on which format(s)
your HDTV supports. To maximize your high-definition viewing experience,
refer to your television set owner's manual, and use the right arrow button to
choose the setting that indicates the highest picture resolution that your
television will support.
4:3 OVERRIDE
Finally, use the down button arrow to select 4:3 OVERRIDE. By selecting 480i
or 480p you are telling the digital receiver to send Standard Definition
programming to your TV in its original broadcast format. Select OFF and the
cable box will default to the resolution selected in the Y Pb Pr OUTPUT setting
above. To exit and save changes press the POWER or MENU button.
For more details on configuring your digital receiver output settings, including
setting Closed Caption preferences, see the User Guide for your HD receiver
which is available at http://charter.com/quickstart.
10 charter-business.com

Troubleshooting

Problem
Possible Solution
No sound
• Press MUTE on the remote control to restore the volume level.
• Check that the receiver is set to the proper input source.
• Turn your VCR on.
No picture
• Check to be sure that all cables are connected properly and that your
TV is tuned to channel 3 or 4, if using the TO TV-VCR
connections. Hand-tighten the cable connections if necessary.
• Check that your component connection cables are not crossed.
Y goes to Y, Pb to Pb and Pr to Pr.
• If connected through the RCA video connection, make sure the cables
are connected properly.
• Turn VCR on/off.
• Ensure that the proper video display format for your TV has been selected.
No Guide or wrong Guide
• Check that your HD receiver is connected directly to the cable wall outlet.
Picture or sound is noisy on one channel
• Reconnect the coax cables and hand-tighten if loose.
Sound from only one stereo speaker
• Hand-tighten or reconnect the cables.
• Ensure that wires are not frayed and plugs are not bent or broken.
No power
• Reconnect the power cord.
• Ensure that the HD receiver is plugged into an active outlet.
Remote control does not work
• Press CABLE on the remote control.
• Ensure that nothing is blocking a clear line of sight between the HD
receiver and the remote control.
• Change the batteries in your remote control and then re-program
your remote control.
Poor audio quality
• Use the remote control to set the HD receiver volume
level to approximately 3/4 of maximum volume level and then adjust
the audio levels on the external devices.
Charter Business Self-Install Guide 11