Before You Call For Service - GE Profile PTWN6050M Owner's Manual

Before you call for service...

PERFECTEMP
PerfecTemp
wash temperature
is incorrect
(Review PerfecTemp
"About the control
panel" section)
WATER
Water level seems low
Water fills and drains
at the same time
Too many suds
Water leaks
Water temperature
seems incorrect
Water pumped out before
cycle is complete
Water won't drain
Washer pauses during
wash cycle
Washer pauses during
spin cycle
Water does not fill when
lid is open
8
Possible Causes
The washer is in a cold
rinse cycle
All the water in your
household water heater
has been used
Possible Causes
This is normal
Drain stand pipe is too low
Too much detergent
Type of detergent
Soft water
Using too much detergent
in washer
Type of detergent
Fill hoses or drain hose is
improperly connected
Household drain may
be clogged
Drain hose is loose
Drain hose rubs on wall
Constant water pressure
to the fill hoses at the
water source
Cooler water temperatures
provide improved energy
efficiency
Control is not set properly
Water supply is turned off
or improperly connected
Water valve screens are
stopped up
Cool/Cold water when
selecting Hot
House water heater is
not set properly
Lid lifted or cycle was put in
pause for over 24 hours
Drain hose is kinked or
improperly connected
The PREWASH Cycle or
AUTO SOAK Option was
chosen
This is normal
This is normal
What To Do
• This is normal. The PerfecTemp feature is designed not
to activate during a cold rinse cycle to improve the energy
efficiency of your washer.
• Wait until the water in the water heater is heated to the in the
correct temperature.
What To Do
• Water may not cover the top level of the clothes.
This is normal for this high efficiency washer.
• The drain stand pipe must be above 30".
• Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
• Switch to HE detergent.
• Try less detergent.
• Use less detergent. Use less soap if you have soft water,
a smaller load or a lightly soiled load.
• Switch to HE detergent.
• Make sure hose connections are tight at faucets and
rubber washers are installed. Make sure end of drain hose
is correctly inserted in and secured to drain facility.
• Check household plumbing. You may need to call
a plumber
• Make sure drain hose is fully seated in back of washer and
that the two retaining screws are fully seated.
• Make sure drain hose does not make sonctact with the wall.
May cause excessive wear on the hose.
• Tighten hoses at the faucets and turn the water off after
each use.
• Check condition of the fill hoses; they should be replaced
every 5 years.
• New laundry detergents have been formulated to work
with cooler water temperatures without affecting wash
performance.
• Check water temperature control and adjust.
• Turn both hot and cold faucets fully on and make sure
hoses are connected to correct faucets.
• Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on
• This is normal. PerfecTemp senses water temperature and optizes
for best results.Cold water is added periodocally when hot is selected.
• Make sure house water heater is delivering water at
120°F–140°F (48°C–60°C).
• Reset cycle.
• Straighten drain hose and make sure washer is not
sitting on it.
• Top of drain outlet should be less than 6 ft (1.8 m)
above floor.
• This is normal. The washer alternates between agitate and
soak during these cycles to get your clothes cleaner with
less wear.
• The washer may pause during the spin cycle to remove
soapy water more efficiently.
• The lid must be closed for the washer to fill or operate.