Alcatel PA-5V550mA-006 Manual page 53

The phone becomes warm following prolonged
calls, game playing, internet surfing or running other
complex applications
• This heating is a normal consequence of the CPU
handling excessive data. Ending the above actions
will make your phone return to normal temperature.
After a factory data reset is performed, I can't use my
phone without entering Google account credentials
• After a reset is performed, you must enter the
original Google account credentials that were used
on this phone.
• If you don't remember your Google account
credentials, complete Google account recovery
procedures.
• If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will
not be regarded as warranty case.
I forgot some passwords/codes/keys on phone
• Perform a factory data reset.
• If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will
not be regarded as a warranty case.
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No action after touching the touch screen
• Check whether there is any damage to the screen. If
yes, please back up your data and take your device
and proof of purchase to our repair centre to get
more professional technical assistance.
• If the issue occurs while using a third-party app,
make sure the app is compatible with your device
and Android version. Try uninstalling the third-party
app.
• Check if the issue occurs during charging. If yes, we
recommend trying the official charger and data cable.
(Note: The voltage instability of non-standard
chargers and data cables may cause the touchscreen
to become unresponsive).
• Make sure the temperature where the device is being
used is neither too hot nor too cold. The standard
working temperature of the capacitive touchscreen
is -10°C~60°C. Excessively high or low temperatures
will cause the touchscreen to become unresponsive.
• If there is a screen protector on the screen, see if the
touchscreen works after removing it.
Make sure there are no stains such as water or sweat
on the touchscreen. If there are, wipe the screen and
try again.
• If it still doesn't work, reset the phone or update
software
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