Alcatel PA-5V550mA-006 Manual page 50

• If it still doesn't work, reset the phone or update
software.
My phone can't charge properly
• Make sure that you are using the Alcatel charger that
comes with the phone.
• Make sure that your battery is not completely
discharged; if the battery power has been empty for
a long time, it may take around 20 minutes to display
the battery charging indicator on the screen.
• Make sure that charging is carried out under normal
conditions (0°C (32°F) to 40°C (104°F )).
• When abroad, check that the voltage input is
compatible.
My phone can't connect to a network or "No service"
is displayed
• Try connecting to the network by moving to another
physical location.
• Try to turn on "Airplane mode" for a few seconds,
then turn airplane mode off.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try connecting at a later time if the network is
overloaded.
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My phone can't connect to the internet
• Make sure that the internet access service of your SIM
card is available.
• Try to turn on "Airplane mode" for a few seconds,
then turn airplane mode off.
• Check your phone's internet connection settings.
• Make sure that you are in a place with network
coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly
inserted.
• Make sure that the chip on your SIM card is not
damaged.
• Make sure that the service of your SIM card is
available.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and
have touched call icon.
• For international calls, check the country and area
codes.
• Make sure that your phone is connected to a
network, and the network is not overloaded or
unavailable.
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