Canon IMAGE FORMULA DR-2010C User Manual page 73

Problem The scanner power is switched OFF.
Solution Make sure that the scanner is switched ON. If the scanner is OFF,
turn the scanner ON.
(See "Chapter 2 Setup - Connecting the Scanner to the Computer,"
on p. 15.)
Problem The scanner does not support your USB interface.
Solution This product is not guaranteed to operate with all types of USB
interfaces. Contact your local authorized Canon dealer or service
representative for more information.
Problem The scanner does not support the USB cable.
Solution Use the USB cable provided with the scanner.
Problem The USB hub is not compatible with the scanner.
Solution Remove the USB hub.
× Slow Scanning Speed
The following problems might cause the scanning speed to be slow.
Problem Other applications are running in the background on your PC.
Solution Quit all other applications that are running.
Problem Resident applications, such as anti-virus software, are draining
memory resources.
Solution Quit all resident applications.
Problem Temporary files cannot be created in the TEMP folder, as there is
not enough free space on the hard disk.
Solution Delete unwanted files on the hard disk to increase free space on the
hard disk.
Problem The USB port you are using does not support Hi-Speed USB 2.0.
Solution Scanning speeds are slower if your computer's standard USB
interface is not compatible with Hi-Speed USB 2.0. (See p.11.) Use a
computer that is equipped with USB that is compatible with
Hi-Speed USB 2.0 as standard.
Problem The USB cable does not support Hi-Speed USB 2.0.
Solution Use the USB cable provided with the scanner.
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Problem The USB hub does not support Hi-Speed USB 2.0.
Solution Remove the USB hub.
× Scanning Is Not Performed
Check the following if the scanner does not scan an image even though the
scanning operation is performed:
•
Has the scanner been properly recognized by the computer?
•
Has the scanner driver been installed?
•
Has the application software been installed correctly? Has the application
software been set up correctly?
•
Is there a problem in the PC system?
IMPORTANT
•
If documents are not scanned normally even if the scanner setup is OK, a
probable cause is that the scanner driver or application software is not
running correctly. Re-install the scanner driver or application software.
•
When system errors result in the scanner not functioning at all, turn OFF the
scanner and wait at least ten seconds before turning it ON again. If the error
continues to occur, restart the computer.
•
When scanning continues, make sure that the last document scanned was
scanned correctly.
× Documents Do Not Feed Properly
The following are possible causes of a document failing to feed properly. Check
each possible cause.
Problem Static electricity, etc., is causing the pages of the document to
stick together, and they cannot be separated correctly by the
scanner.
Solution Before you place your document, thoroughly fan the stack of pages.
(See "Feeding in the Page Separation Mode," on p. 21.)
Problem Attempting to scan a document of a size, thickness, or weight that
the scanner cannot scan.
Solution Check the size, thickness, and weight of the document. For
information on the type of documents that you can use with the
scanner, see "1. Documents," on p. 18.
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DR-2010C / DR-2510C DR-2010C / DR-2510C