About This Publication; Contacting Ibm Support - IBM SP3001 Hardware Configuration Manual

About this publication

This publication describes the information you need to configure the IBM Security SiteProtector System
SP3001 appliance hardware.
Audience
This guide is intended for network or security administrators or any other individuals who are
responsible for configuring the SiteProtector SP3001 appliance and managing network security. This guide
assumes that you have a working knowledge of network devices and Microsoft administration tasks.
Scope
This guide provides procedures for configuring the SiteProtector SP3001 appliance hardware and
Windows administration options. This guide is designed to be a companion to the SiteProtector
documentation suite. After you have configured the SiteProtector SP3001 appliance hardware, use the
IBM Security SiteProtector System Configuration Guide to configure the SiteProtector security management
software.

Contacting IBM Support

IBM Support provides assistance with product defects, answers FAQs, and helps users resolve problems
with the product.
Before you begin
Before you contact IBM Support, search for an answer or a solution by using other options first:
v See the Support portfolio topic in the Software Support Handbook for information about the types of
available support.
v Check IBM Technotes, accessible through the IBM Support Portal.
If you are unable to find an answer or a solution in the Support portfolio or in the IBM Technotes, check
to be sure your company or organization has an active IBM maintenance contract, and that you are
authorized to submit a problem to IBM, before you contact IBM Support.
Procedure
To contact IBM Support:
1. Define the problem, gather background information, and determine the severity of the problem. For
more information, see the Getting IBM support topic in the Software Support Handbook.
2. Gather diagnostic information.
3. Submit the problem to IBM Support in one of the following ways:
v By using IBM Support Assistant (ISA), if the Service Request tool is enabled on your product.
– Any data that has been collected can be attached to the service request. Using ISA in this way
can expedite the analysis and reduce the time to resolution.
v Online through the IBM Support Portal: You can open, update, and view all of your service
requests from the Service Request portlet on the Service Request page.
v By telephone for critical, system down, or severity 1 issues. For the telephone number to call in
your region, see the Directory of worldwide contacts web page.
© Copyright IBM Corp. 1994, 2013
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