Troubleshooting; Technical Data - Loewe We. HEAR 2 Comprehensive User's Manual

Troubleshooting

In the event of a device failure, we recommend that you check the list below before
calling the helpline.
Problem
Can't turn the speaker on.
Speaker charging time takes
too long.
No sound from the speaker
Sound is distorted

Technical data

We. by Loewe device type:
Part number:
Battery type:
Charging current:
Playing time:
Charging time:
Speaker Unit
Water protection
Bluetooth version
Bluetooth power/frequency range:
Bluetooth protocols:
Device dimensions (W x H x D):
Device weight:
Ambient temperature:
Relative humidity (non-condensing):
We. HEAR 2
Possible cause
Battery level may be very low.
Your USB charger is supplying
too low current.
a. Volume is too low or
muted.
b. No device is paired with the
speaker.
a. Your Bluetooth device is
too far from the speaker
b. There is wireless inter-
ference
We. HEAR 2
60702x10
Built-in Li-ion 7,4V/4000mAh
5V / 2A
15 – 17h
4 – 5h
2x 15 W RMS
IPX6
V5.0
Maximum power <10 mW at 2402 - 2480 MHz
A2DP, AVRCP
118 x 290 x 112 mm
2 kg
0° C – 40° C
20 – 70%
Remedy/notes
Charge the speaker.
Use 5V/2A USB charger.
a. Press volume (+) button
several times or increase
volume in your device.
b. Pair and connect your
Bluetooth device.
a. Move your device closer to
the speaker
b. Move the speaker away
from other wireless
devices.
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