Detroit Diesel 60 Series Owner's Manual page 17

FITZGERALD GLIDER KITS
WARRANTY INFORMATION
As a customer of Fitzgerald Glider Kits, we
would like to take a moment to explain and
make you familiar with our warranty process.
We will break this down in 5 steps.
Step 1. Contact
We may be contacted at 866-597-3836
or 931-864-4886, Monday through Friday
from 8:00am to 5:00pm CST. After hours we
may be reached at 931-337-5794, Monday
through Friday from 5:00pm to 8:00pm CST,
and Saturday from 8:00 to 12:00pm CST.
Step 2. Repair facility
When a problem does arise with your Glider,
please contact this warranty department first.
This will allow our involvement and guidance
from the beginning, which will make for a
more pleasant experience for us all during
this process. Fitzgerald Glider Kits warranty
department would like to remind you, that
while every effort will be made by our staff to
see that your truck is repaired correctly and
in a timely manner, we are not a breakdown
service. Upon receiving your call, we will assess
the issue, and guide you towards a facility to
make the necessary repair. Due to certain
parts specific warranty policies, (such as; OEM,
Eaton, Bendix, Etc.), some repairs must be
made at the facilities that can file warranties
through these companies. Otherwise, the
warranty for repairs will not be available, and
will result in out-of-pocket expenses. Our
department will guide you in this process and
make you aware of their locations.
Step 3. Repairs
After you have contacted us and now have
your truck at a repair shop, it is time for the
repair. The shop will notice a distinctive decal
on your engine valve cover. It says "STOP!
Do Not Perform Repairs On This Vehicle
Until Making Contact With Our Warranty
Department." It also includes our phone
number, displayed for contact. You may
instruct the shop before hand of this, and
expedite this process somewhat if you
choose. Not following this procedure may
jeopardize your warranty availability and
increase your out-of-pocket expense. We will
give the shop permission to now diagnose
your problem, and in turn give us an estimate
for parts and labor of the repair. After we
receive this estimate, we will review it and
make sure labor times are within Motor
Manual SRT Guidelines. We will also evaluate
the parts required to determine if the parts
are something that can be purchased there,
or if they need to be shipped from our facility.
Our department staff will stay in close
contact with the repair shop throughout
the repair process, and will give you, the
customer, updates as often as you request.
Step 4. Billing
After the repair is completed, Fitzgerald Glider
Kits will pay the final invoice for all agreed
upon warranty items from the estimate.
Step 5. Completion
Now that the repair has been completed and
the invoice is paid, you can get your truck
back into service, which is WHY you made
the purchase in the first place. This will be
the process that you will use any time there
is a warranty issue. Please feel free to call our
warranty department with any questions you
may have about your truck warranty. We are
here to help you make your experience with our
warranty as pleasant as possible, and to keep
your truck in service and remain profitable.
NOTE: Custom painted engine parts will require
and extra day of shipping due to painting.
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