What Should I Do If A Message Window, Notifying Of Incompatibility Or Improper Installation Of The Battery Pack, Appears And My Computer Enters Hibernate Mode; What Should I Do If Windows Does Not Start And A Message Appears, When I Start My Computer; What Should I Do If I Cannot Remember The Power-On Password - Sony VGN-AW21M/H Troubleshooting Manual

What should I do if a message window, notifying of
incompatibility or improper installation of the battery
pack, appears and my computer enters Hibernate
mode?
❑ This problem could be due to the battery pack not being installed
properly. To resolve this problem, turn off your computer and remove the
battery pack. Then reinstall the battery pack to the computer again. For
details, see the on-screen User Guide.
❑ If the problem persists after performing the above, it means the installed
battery pack is not compatible. Remove the battery pack and contact
VAIO-Link.
What should I do if Windows does not start and a
message appears, when I start my computer?
If you enter a wrong power-on password three times consecutively, the Enter
Onetime Password message appears and Windows will not start. Press and
hold the power button or slide and hold the power switch for more than four
seconds to check that the power indicator light turns off. Wait for 10 or 15
seconds, then restart your computer and enter the correct password. When
entering the password, check that the Num lock and Caps lock indicators are
unlit. If both or either of the lights is lit, press the Num Lk (or Num Lock) key
or the Caps Lock key to turn off the indicator before entering the password.
What should I do if I cannot remember the power-on
password?
If you have forgotten the power-on password, contact VAIO-Link to reset it.
A reset fee will be charged.
Troubleshooting
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