About The Modem - Sony VAIO PCG-Z600NEK User Manual

Getting Help
Troubleshooting (Windows® 2000 Professional systems)
Check the volume controls in Windows

If you use external speakers, check that the speakers are properly connected and

the volume is turned up. If the speakers have a mute button, make sure it is off.
If batteries power the speakers, check that the batteries are inserted properly and
that they are charged.
If you have connected an audio cable to the Headphone connector, disconnect the

cable.
My microphone doesn't work
If you are using an external microphone, check that the microphone is plugged into
the Microphone connector.

About the modem

My internal modem doesn't work
Check that the phone line is plugged into your computer.

Check that the phone line is working. You can check the line by plugging in an

ordinary phone and listening for a dial tone.
Check that the phone number the program is dialing is correct.

In the Phone and Modem Options dialog (Control Panel / Phone and Modem

Options), check that your modem is listed on the Modems tab, and that the
location information is correct on the Dialing Rules tab.
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