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Getting help
About CD-ROMs and floppy disks
My CD-RW/DVD-ROM drive tray does not open
Make sure the computer is turned on.
Press the eject button on the disc drive.
If the eject button does not work, you can open the tray by inserting a sharp, pointed object into the
hole to the right of the eject button.
I cannot play a CD-ROM
After inserting the CD, wait for a few seconds for the system to detect it before you try to access it.
Make sure the label of the disc is facing up.
If the disc requires software, make sure the software is installed according to the instructions of the
program.
Check the volume of your speakers.
Clean the disc with an appropriate cleaner.
Moisture condensation may have occurred. Do not use the computer for at least 1 hour before turning
it on.
I cannot play a DVD-ROM
If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you
are trying to play is incompatible with the DVD-ROM drive on your notebook. The region code is listed
on the packaging of the disc.
If you hear sound but cannot see a picture, your computer's video resolution may be set too high. Change
the resolution in the Windows
If you see a picture but cannot hear any sound, check all of the following:
®
Control Panel - Display to a lower resolution.
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