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r T
Troubleshooting
oublesh
oublesh
o
oting
r P
Problem
oblem
oblem
Heater won't operate
He
t a
er
w
on't ope
a r
e t
(indicated by the
(indic
t a
t
ed
b
y the
absen
absence of the red LED
c
e of the
r
ed LED
power standby light
p
o
w
er stand
er stand
b
y lig
t h
being visible in the unit
b
eing visible in the unit
eing visible in the unit
control panel display)
o c
n
r t
ol panel displ
ol panel displ
a
y)
No
Not visible
ot visible
ECONOMY
HEAT
HI/LOW
HEAT
ON/OFF
Problem
r P
oblem
oblem
He
Heat tubes only not working
a
t tubes only not
t tubes only not
w
o
k r
ing
(indic
(indicated by the presence of
t a
t
ed
b
y the p
r
esen
c
e of
the RED power standby light
the RED
the RED
p
o
w
er stand
b
y lig
t h
b
being visible in the unit
eing visible in the unit
eing visible in the unit
control panel display but no
o c
n
r t
ol panel displ
ol panel displ
a
y but no
heat from tubes)
he
a
t f
r
om tubes)
om tubes)
Visible
Visible
ECONOMY
HEAT
HI/LOW
HEAT
ON/OFF
r P
Problem
oblem
oblem
Remote control inoperative
R
emo
e t
e
o c
n
r t
ol ino
p
e
a r
v ti
e
All manuals and user guides at all-guides.com
Possible cause
P
ossible
c
ause
ause
S
Solution
olution
Power Switch OFF
P
o
w
er
S
wi
t
ch OFF
ch OFF
Turn Power Switch ON at the heater's back.
u T
n r
P
No Power to unit
No
P
o
w
er
t
o unit
o unit
Check the mains or the socket or plug's fuse(if there is) to restore circuit.
C
heck the mains or the soc
Unplug and swi
Unplug and swi
Unplug and switch unit OFF. Wait 30 minutes for unit to auto-reset then
a S
Safety Thermal Fuse in
a S
e f
e f
y t
y t
T
T
he
he
r
r
mal
mal
F
F
use in
use in
switch on. Repeat if necessary. If this continues to occur please
swi
t
ch on
Operation.
O
p
e
a r
tion.
technical helpdesk -- see warranty card.
technical helpdesk -- see warranty card.
technical helpdesk -- see warranty card.
Safety Tip Over Switch
a S
e f
y t
T
ip
O
v
er
S
wi
t
ch
a S
Safety Tip Over stuck in OFF position. Give the unit a rigorous shake
e f
y t
M
Malfunction
alfun
c
tion
which may reset the switch. If this does not rectify the problem, please
which m
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
He
Heater not on a level
t a
er not on a l
er not on a l
v e
el
Ensure Heater is situated on a level and solid surface.
Ensu
e r
Surface
Su
r
fa
e c
Inspe
Inspect power cable for cuts, breaks and kinks. Replacement power
c
P
Power Cord Damaged
o
w
er
C
o
d r
D
amaged
amaged
c
cords and fitting instructions can be obtained from
c
r o
r o
ds and fitting inst
ds and fitting inst
helpdesk - see warranty card.
helpdesk - see warranty card.
P
Possible cause
ossible
c
ause
ause
Solution
S
olution
Firstly try the following procedures to ensure it is in fact the tubes that
F
irstly t
T
Tube Failure / Safety
ube
F
ailu
r
e /
a S
a
e f
y t
are faulty.
r a
e faul
T
Thermal Fuse in
he
r
mal
F
use in
use in
1) If one tube out then the tube is faulty and should be replaced.
1)
I
f one tube out then the tube is faul
f one tube out then the tube is faul
o
operation.
p
e
a r
tion.
2) If two tubes out then push the remote on/high/med button again
2)
I
t f
w
just to check the tubes don't heat up. Also try pushing the button on
just
t
o check the tu
the
the control panel "on/high/med button" & "off" button again in case any
o c
have jammed in some way.
h
h
v a
e jammed in some
e jammed in some
3)
3) If still no tubes heating – then check if any of the Orange Power LED's
I
f still no tu
r a
are on? If LEDs are ON (ORANGE) then tube / tubes have blown. If NO
e on?
LE
LED's are lit and NO tubes are heating up then wait 30 minutes for unit
' D
s a
t
to auto-reset then switch on. Repeat if necessary. If this continues to
o au
t
o
occur please
ccur please
T
This unit uses specialised high temperature carbon fibre heating tubes
his unit uses s
onl
only. These are only available from
y
T .
warranty card.
warranty card.
B
Blown tubes are usually visible. Check for black or white discolouration
o l
wn tu
Blown Carbon Fibre
B
o l
wn
C
ar
b
on
F
ib
r
e
a
at either end of the tubes.
t either end of the tube
Tubes
T
T
ubes
ubes
P
Possible cause
ossible
c
ause
ause
S
Solution
olution
Make sure the red power indicator is visible otherwise you need to
M
k a
e su
Battery dead
a B
t t
r e
y dead
r
replace battery (Type CR2025).
epla
c
e b
o
w
er
S
wi
t
ch ON
a
t the he
a
e t
' r
s back
k
et or plu
et or plu
' g
s fuse(if the
t
t
ch unit OF
ch unit OF
. F
F
W
W
ait 30 minu
ait 30 minu
ait 30 minu
ait 30 minu
R .
epe
a
t if ne
c
essa
r
I . y
f this
f this
o c
n
T
ip
O
v
er stuck in OFF position
er stuck in OFF position
G .
v i
a
r y
eset the swi
t
ch
I .
f this d
f this d
o
es not
H
e
t a
er is situ
t a
ed on a l
v e
e
el and solid su
t p
o
w
er cable
f
or cut
s
, , b
r b
eaks and
eaks and
r
r
c u
c u
tions can be obtained f
tions can be obtained f
tions can be obtained f
tions can be obtained f
r
y the
f
oll
o
wing p
r
c o
edu
edu
r
es
t
o ensu
. y t
t
y and should
o tu
b
es out then push the
es out then push the
r
emo
t
b
es do
' n
t he
t he
a
t u
. p
A
n
r t
ol panel
"
on/high/med but
on/high/med but
o t
n
w
a
. y
b
es he
a
ting – then check if a
ting – then check if a
I
f LEDs a
r
e ON (O
R
ANGE) then tu
ANGE) then tu
r
e lit and NO tu
b
es a
r
e he
e he
a
ting up then
o-
r
eset then swi
t
ch on
.
e R
e
p
a e
t if ne
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
p
ecialised high
t
em
p
e
a r
call the technical helpdesk -- see
call the technical helpdesk -- see
hese a
r
e only
v a
ailable f
r
om
b
es a
r
e usually visibl
. e
C
heck
f
or black or whi
s
.
r
e the
r
ed
p
o
w
er indi
c
t a
t
or is visible othe
t a
e t
y r
T (
p y
e CR2025)
.
.
r
e is)
o t
r
es
t
r o
e ci
r
cuit
.
t
t
es
es
f
f
or unit
or unit
t
t
o au
o au
t
t
o-
o-
r
r
eset then
eset then
call the
call the
tinues
t
o occur please
e the unit a
r
igo
r
ous sha
e k
r
c e
tify the p
r
oblem
, ,
please
r
fa
c
. e
k
ink
. s
R
epla
c
eme
n
t p
o
w
er
the technical
the technical
the technical
r
r
om
om
r
e it is in fa
c
t the tubes th
t a
b
r e
epla
e c
. d
e on/high/med but
t
on again
lso t
r
y pushing the but
t
on on
" " &
&
"
of f f
f
" " but
but
t
on again in
c
ase a
n
y
n
y of the O
r
ange
P
o
w
er LE
D
s '
b
e / tu
b
es h
v a
e bl
o
wn
I .
f NO
w
ait 30 minu
t
es
f
or unit
c
essa
r
I . y
f this
o c
n
tinues
o t
tu
r
e carbon fib
r
e he
a
ting tubes
t
e dis
c
olou
a r
tion
r
wise
y
ou need
t
o
9
9
O
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