Calling Support; Locating Warranty Information - HP Z8 G4 User Manual

Calling support

At times you might encounter an issue that requires support. Before you call support:
Have the computer readily accessible.
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Write down the computer serial numbers, product numbers, model names, and model numbers and
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have them in front of you. This information is provided on labels. For label locations, see
information on page
Note any applicable error messages.
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Note any add-on options.
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Note the operating system.
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Note any third-party hardware or software.
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Note the details of any blinking lights on the front of the computer (tower and desktop configurations)
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or on the side of the computer (all-in-one configurations).
Note the applications you were using when you encountered the problem.
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NOTE: When calling in for service or support, you might be asked for the product number (example:
PS988AV) of the computer. If the computer has a product number, it is generally located next to the 10- or 12-
digit serial number of the computer.
NOTE: The serial number and product number labels can be found on the rear panel of the computer.
For a support phone number, go to http://www.hp.com/support, select your region, and then, under
Customer Support, select Contact Support.

Locating warranty information

To locate warranty information, go to http://h20565.www2.hp.com/hpsc/wc/public/home. HP Care Pack
Services offer upgraded service levels to extend and expand a standard product warranty.
NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service
provider or dealer.
1.
Product
If you encounter issues 35