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Problem
Possible Cause
The paper
There is too much
keeps
paper in the paper
jamming.
tray.
An incorrect type of
paper is being used.
An incorrect output
method is being used.
There may be debris
inside the machine.
The printer
The printer cable is
prints, but the
loose or defective.
text is wrong,
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
The operating system
is malfunctioning.
Solution
Remove excess paper from the tray.
If printing on special materials, use the
manual feeder.
Use only paper that meets the
specifications required by the printer.
Special print materials, such as thick
paper, should not be printed using the top
output tray (face-down). Use the rear
output tray (face-up) instead.
Open the front cover and remove the
debris.
Disconnect the printer cable and
reconnect. Try a print job that you have
already printed successfully. If possible,
attach the cable and printer to another
computer and try a print job that you
know works. Finally, try a new printer
cable.
Check the application's printer selection
menu to ensure that your printer is
selected.
Try printing a job from another
application.
If printing from Windows (any version),
exit to a DOS prompt and verify
functionality with the following command:
At a C:\ prompt, type Dir LPT1, and
press Enter. (This assumes you are
connected to LPT1.) Exit Windows and
reboot the computer. Turn the printer off
and then back on again.
S
OLVING
6
P
6.5
ROBLEMS
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