Troubleshooting Guide - Panasonic DMP-BD60K Operating Instructions Manual

Troubleshooting guide

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart
do not solve the problem, refer to "Customer Services Directory (United States and Puerto Rico)" on page 46 if you reside in the U.S.A.and Puerto
Rico, or refer to "Product information" on page 48 if you reside in Canada.
The following do not indicate a problem with this unit:
≥Regular disc rotating sounds.
≥Image disturbance during search.
To reset this unit
To restore the unit if it
freezes due to one of the
safety devices being
activated
To return all settings to the
factory preset
To return to the factory
preset
(No setting)
Power
Power of this unit is turned
off when the input for the TV
is switched.
Operation
Cannot operate the
television or amplifier/
receiver.
The remote control doesn't
work properly.
The unit is on but cannot be
operated.
Play fails to start even when
[1] (PLAY) is pressed.
Play starts but then stops
immediately.
Cannot eject disc.
Start up is slow.
It takes time before play
starts.
Played back image is
distorted or does not
playback correctly. (
Cannot set "On" in "24p
Output".
42
RQT9378
≥Press and hold [POWER Í/I] on the main unit for 3 seconds. (The settings remain
unchanged.)
≥Select "Yes" in "Restore Default Settings" in the Setup menu.
This returns all values in the Setup menu and the on-screen menu, except for "Remote
Control Code", "On-screen Language", "IP Address/DNS Settings", "Proxy Server
Settings", "DVD-Video Ratings", "BD-Video Ratings" and "Network Service" to the
default settings.
≥Reset the unit as follows:
1 Press [POWER Í/I] on the unit to turn off the unit.
2 Press and hold [;], [POWER Í/I] and [< OPEN/CLOSE] on the unit at the
same time for more than 5 seconds until "HELLO" is displayed on the unit.
3 The power will turn on and then turn off.
≥If connected with an "HDAVI Control 4" compatible TV (VIERA) with the "Auto
power stand-by" setting activated on the TV, when switching the TV input, the unit
will be automatically turned to standby. For details please read the operating
instructions of the TV.
≥Change the manufacturer code of the remote control. In some cases, even if you
change the code, the remote control may not be operated depending on the type
of the televisions or amplifiers/receivers.
≥It may be necessary to set the manufacturer code or the remote control code
again after changing the batteries for remote control.
≥The remote control and main unit are using different codes. Change the code on
the remote control.
≥The batteries are depleted. Replace them with new ones.
≥Confirm the correct drive is selected.
≥One of the unit's safety devices may have been activated.
Reset the unit as follows:
1 Press [POWER Í/I] on the main unit to switch the unit to standby.
If the unit doesn't switch to standby, press and hold [POWER Í/I] on the main unit for
about 3 seconds. The unit is forcibly switched to standby.
Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it.
2 Press [POWER Í/I] on the main unit to switch it on. If the unit still cannot be
operated, consult the dealer.
≥Condensation has formed. Wait 1 to 2 hours for it to evaporate.
≥Insert the media correctly with the label facing up.
≥The media is dirty.
≥You tried to play a blank media or unplayable media on this unit.
≥[DivX]: If playing DivX VOD content, refer to the homepage where you purchased it.
≥The unit may have a problem. While the unit is off, press and hold [;] and
[< OPEN/CLOSE] on the main unit at the same time for about 5 seconds to force
the tray to eject. Remove the disc and consult the dealer.
≥Make sure that "Quick Start" is set to "On". If connected with an HDAVI Control 4 compatible TV
(VIERA) with the "Stand-by power save" setting activated on the TV, even with "Quick Start" set
to "On", when the TV is in standby mode, the unit may take some time to startup.
≥Start up takes time in the following situations.
–Immediately after a power failure or the AC power supply cord is connected.
–When the unit is connected with an HDMI cable.
≥[DivX]: This is normal on DivX video.
≥High definition video (transfer rate of 18 Mbps or faster) cannot be played back
correctly if it was recorded on a DVD compatible to double speed or slower.
)
[AVCHD]
≥Only when the unit is connected to the HDMI terminal of a TV supporting 24p you
can select "On". In some cases where the unit is connected to a TV via an
amplifier/receiver through the HDMI terminals, you may not be able to select "On".
In this case, connect the unit to a TV through the HDMI terminal and connect it to
the amplifier/receiver through any terminal other than HDMI.
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