GE HygroTrace User Manual page 4

September 2007
Return Policy
If a GE Infrastructure Sensing, Inc. instrument malfunctions
within the warranty period, the following procedure must be
completed:
1. Notify GE, giving full details of the problem, and provide the
model number and serial number of the instrument. If the
nature of the problem indicates the need for factory
service, GE will issue a RETURN AUTHORIZATION NUMBER
(RAN), and shipping instructions for the return of the
instrument to a service center will be provided.
2. If GE instructs you to send your instrument to a service
center, it must be shipped prepaid to the authorized repair
station indicated in the shipping instructions.
3. Upon receipt, GE will evaluate the instrument to determine
the cause of the malfunction.
Then, one of the following courses of action will then be taken:
If the damage is covered under the terms of the warranty,
•
the instrument will be repaired at no cost to the owner and
returned.
If GE determines that the damage is not covered under the
•
terms of the warranty, or if the warranty has expired, an
estimate for the cost of the repairs at standard rates will be
provided. Upon receipt of the owner's approval to proceed,
the instrument will be repaired and returned.
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