GE WBVH Training Bulletin

GE Appliances
Training Bulletin
JULY 2010
INTRODUCTION
Front load washers are more ef¿ cient, using
just 13 gallons of water verses 35 gallons for a
typical top load machine. Front load machines
use less energy. Front load machines also cause
less wear on clothes. However, occasionally,
front load washer consumers may comment on
longer wash times, increased washer vibration
or movement, clothes coming out wet, or that
washer paused and consumer had to restart.
Take the time to listen carefully and fully
understand the consumer's speci¿ c issue before
proceeding. Address the appropriate issue today
to avoid a return service call.
UNDERSTAND THE CONSUMER'S ISSUE FIRST
1. Increased Vibration
a. Slow speed spin issue (less than 120 RPM
only).
i. Adjust out-of-balance load. At very low
RPM, signi¿ cantly out-of-balance loads
can cause severe vibration.
ii. Wash similar fabrics in reasonable
amounts to reduce vibration.
b. Medium- to high-speed spin issue
(greater than 120 RPM only).
i. Check for faulty installation and
correct any Error Codes.
GE Appliances
General Electric Company
Louisville, Kentucky 40225
GE CONFIDENTIAL AND PROPRIETARY INFORMATION – NOT FOR PUBLIC DISCLOSURE
GE Front Load Washer Tips
Models WBVH, WCVH, WHDVH
2. Clothes Coming Out Soaking Wet
a. Frequently:
i. Check for faulty installation and correct
any Error Codes.
ii. Check for air leak in pressure switch
hose. An air leak can cause too high of
a water ¿ ll, failure to pump out all water,
or unbalanced loads due to excess
water weight. If faulty in T06 test, the
water may not stop ¿ lling at "Foam"
level when F is displayed. Run entire T06
test to con¿ rm.
iii. Check for leaking water valve; Error
Code E23.
iv. Check for drain hose siphoning.
v. Check for clogged pump ¿ lter or drain.
Washer will run with up to nearly 50%
blockage.
b. Occasionally:
i. Adjust out-of-balance load. It is best
to wash similar fabrics in reasonable
amounts for best results.
3. Clothes Coming Out Wet (not soaking)
a. Clothes may occasionally feel more damp
than usual. The washer spins at 2 different
speed ranges based on load and balance.
A slower speed spin will cause clothes to
retain more moisture.
4. Long Wash Times
a. If initial machine wash time estimate
displayed is too long for the consumer:
i. Select SpeedWash set on Normal Soil
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