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from you to recover certain costs, and are kept by us. The number and type of
Surcharges will be provided and may vary depending upon the location of the
transaction or the primary account address of the payment method or Device and can
change over time. We determine the amount for these charges, and these amounts are
subject to change as are the components used to calculate these amounts. We will
provide you notice of any changes to Surcharges in a manner consistent with this Agreement
(see ―Providing Notice To Each Other Under The Agreement‖ section). However, because some
Surcharges are based on amounts set by the government or based on government formulas, it
will not always be possible to provide advance notice of new Surcharges or changes in the
amount of existing Surcharges. Information on Surcharges is provided during the sales
transaction and is available on our website.
Disputing Charges
Any dispute to a charge that we assess you must be made in writing within 60 days of the date
we deduct the charge from your account balance. You accept all charges not properly disputed
within the above time period.
About Account Balances
To keep your account active and avoid service interruption, you must add enough funds in your
cash balance to cover any applicable subscription charges, as detailed in your Service plan.
Account balances are not transferable, redeemable for cash, or refundable. Charges are
deducted from either your account balance or you may be able to pay for certain services with a
credit card, debit card or, as available, Paypal account (a ―registered payment method‖). There
may be limits on your account administration, for example account balance, number change,
and device changes. See the detailed plan or other information we provide or refer you to during
the sales transaction (also available at virginmobileusa. com/custom). for the account status
rules that apply to your Service.
Establishing or Replenishing Account Balances: Information on how you can establish
and maintain an account balance will be provided at activation and is also available at
virginmobileusa.com/custom or through Virgin Mobile Custom Customer Care. The
replenishment methods available to you will depend on the terms of your Services. A fee
may apply to certain replenishment methods. Some service plans may provide for
automatic account balance replenishment through, for example, automatic billing to a
credit card or debit card or automatic debit from an eligible account with a financial
institution. Payment through these methods may be subject to limitations, including, but
not limited to, the number of times an account may be debited or charged in a particular
time period; the amount that may be debited or charged from an account; or other
limitations imposed by us or the financial institution that holds the account.
Switching between Service Plans: Unless otherwise provided in the detailed plan or other
information we provide or refer you to during the sales transaction, you may switch or modify
current Virgin Mobile Custom service plans. When you modify your service plan you will not
receive a refund of any portion of amount previously paid, but not used. You may receive a
credit for any amounts paid, but not used or applied to a plan. The credit, if any, will roll over into
Important Information for the LG LS660
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