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•
Check your subscription status with your operator (credit, SIM card
valid, etc.)
•
Make sure you have not barred outgoing calls
Unable to receive incoming calls
•
Make sure your mobile phone is switched on and connected to a
network (check for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card
valid, etc.)
•
Make sure you have not forwarded incoming calls
•
Make sure that you have not barred certain calls
The caller' s name does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
The sound quality of the calls is not optimal
•
You can adjust the volume during a call by means of the
•
Check the network strength
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes
this service
•
Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not
dialled
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a
foreign country
I am unable to create a file in my directory
•
Make sure that your SIM card directory is not full; delete some files or
save the files in the product directory (i.e. your professional or personal
directories)
All manuals and user guides at all-guides.com
key
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My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator' s voicemail number is correctly entered in
" My numbers"
•
Try later if the network is busy
The
icon is displayed on my standby screen
•
You have saved too many short messages on your SIM card; delete some
of them or archive them in the product memory
" No service" is displayed
•
You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
My mobile phone is frozen, can' t power on
•
Make sure your battery is not completely used up or damaged
•
Remove your battery, remove your SIM card then reinstall them to
power on again, if still does not work
•
Hold down # key and press Power on/off key for a while to reset the
phone
All user phone data: contacts, messages and files will be lost
permanently.
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum 3 hours)
•
After a partial charge, the battery level indicator may not be exact. Wait
for at least 20 minutes after removing the charger to obtain an exact
indication
•
Switch on the backlight upon request
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